Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 95. (Read 496012 times)

It shouldn't be possible but it is. There is a bug somewhere in the system and it's important that you fix it before it happens to the next customer.

NP Mike!  Thanks for using BitInstant!   

Got my coin. Thanks URSAY for your very quick help. especially since the mistake was on my end......

So you probably added a different wallet address in your wallet then you thought you did.  Be careful with your order details.  Even small customer errors can delay orders.  Regardless, GREAT to hear that you got your coins!!! 

They were sent to the wrong address but somehow they came back to me even though my address was no where to be found on the order receipt.  Sorry for the outburst, just didn't want some random person waking up to my money in their acct.  The problem is fixed now, thanks.

We have no control over where you choose to send your funds.  This is a case of customer error.  I suggest you look at your wallet and other places you might have addresses to try and figure out where that address came from and who it belongs to.  You may be able to recover your funds in that manner. 

So your saying I'm fucked?  Sweet there goes $420 down the drain, thanks Bitinstant!  Never using you again...  It's amazing how you can just switch my bitcoin address like that, because I have never even seen that address before and I only use 1 damn address for all of my transactions!  How hard is it to just send it to the right fucking place without screwing me out of my money??

We have no control of where you choose to send your coins.  We deposited the funds to the address you provided.  See the URL below.

https://blockchain.info/address/1GCHVw6WbTKbdeqeGAkegReTQSwAprMBox

thanks for offering customer support here.
It offers a greater degree of security to your service.

Do you have an issue I can help with?  Do you have any order info?   

Bitinstant sent my coins to the wrong address.  I just deposited $420 through walmart money gram to bitcoin address and the order went through but in the process, my destination address was somehow changed because I always double check to make sure I have the right address and the one that my coins were sent to is not my address.  

Quote ID   98ae8b4f-225f-4736-9b93-38fa1dde9ad8
Event ID   b77dc416-a32b-4486-951e-2b127066901e
Fees (inclusive)   3.99%%
Amount you paid   $420.0 USD
Amount you will receive   $403.242 USD
Destination exchange   Bitcoin Address
Destination account   1GCHVw6WbTKbdeqeGAkegReTQSwAprMBox

Order event log

Timestamp   Event ID   Event type
Mon Apr 22 17:59:38 2013   b77dc416-a32b-4486-951e-2b127066901e   Quote for new transaction
Mon Apr 22 18:30:32 2013   73a65694-171a-483b-b06d-e1c180526bfa   New Order
Mon Apr 22 18:30:21 2013   2988e323-e29a-4a3e-8aee-c8c1bbb5b465   Order executed - funds deposited at remote exchange


This is all of the information from my order.  The correct address my bitcoins were supposed to be sent to is:  
1CPoaKoYJs3oFVTpjRw95HmRpNx2KcmFgJ

Please help in getting my coins back in the right account because that's $420 of my money just washed away if not.

Bitinstant pushed something through alright but it wasn't your coins.

It appears there may of been about a 2 hour delay from when you deposited to zipzap and when we received your order.  We have no control over zipzap.  However, I've spoken to our CEO and he is willing to help you in good faith.  How many BTC do you think you are owed and where should it be sent?

Coinapult?  What do they have to do with my issue?  I used Zipzap to send my order to Bitinstant.

baggage
[/quote]

For any transaction we work with many companies to bring you the seamless and quick service that we normally provide.  Occasionally things break and they need to be fixed in the chain.  We are working with Coinapult to fix the current issue and then we can push thru the related orders.  Thanks.

Ursay,
I just PM'd you about this issue which has yet to be resolved.  One week ago you said my issue was being pushed through.  I still have not received my bitcoins.
Can you tell me what else needs to be done?

baggage
[/quote]

Again I'm sorry for any delay.  This appears to be a Coinapult issue and I have been speaking with them about resolving any outstanding issues.  Thanks for your patience.

4/7 support list




Ursay,
I just PM'd you about this issue which has yet to be resolved.  One week ago you said my issue was being pushed through.  I still have not received my bitcoins.
Can you tell me what else needs to be done?

The queue is not that backed up currently.  I am guessing your issue may be more related to Coinapult and there are particular support agents which resolve these issues.  I have been asking them to take care various issues today.  Thanks for your patience.

Okay, well thank you for explaining that. I'm just wondering how backed up the queue is as my ticket was submitted on April 17 around 10 am. I know mtgox going down slowed you down a bit.

My method of escalation is essentially adding you to the queue at bitinstant.com/contact

I'm not sure what else you expect me to do.  If I could resolve your issue myself I would.  Thanks.

NO.... i made my deposit at 9:39 pm.... on april 16th.... eastern standerd time. (and recieved my email confirmation of payment at 9:50 pm)

that is the abolute most i am willing to compromise... ill take what ever price was at the time of my deposit... at 9:39 pm EST on the 16th.  (about 70 USD)

 and you forgot to waive the fees.. and provide compensation for your all i lost and all my time....  (you get paid for this... this costs me time and money in addtion the lossses i already sufferd).

 i made my deposit at 9:39 PM on april 16th... and i reccieved my payment comfirmantion 11 minuts later.... at 9:50 pm april 16th (see email screen shot)

its not my fault that the system your company usses is messed up... thats your companys problem... tell zipzap to stop messing up your orders if your going to blame them.... but im not paying for your companys mistakes or broken system

  i placed my order AND made my despoit when the price of BTC was about 70 USD per coin.... thats the price i want my coin at.... not the price of coin the next day.. or 3 days later. (you got to be nuts)



""""Then you choose to deposit the money.  We have no control of when you choose to deposit. That is YOUR choice.""""..... DO NOT BLAME ME FOR YOUR COMPANYS OR YOUR COMPANYS PARTNERS MISTAKES....  i made my deposit soon after placing my order

 i made my deposit at 9:39 PM EST... on april the 16th.... not long after i placed my order at 8pm, the 16th, and got my quote.

i have the email confirmation showing i paid. (on the 16th!!!!)

im not paying for your system being broken... your companys mistakes...  or zipzaps mistakes.

if you try to ripp me off.... i own 24 web pages....  with thosends of unique visitors every week... hundreds of thosends of people every year read my webpages.... with my traffic still growing..... i also have several close friends with even larger websites and webpages who owe me a favore or 2. (they get millions of people who read there sites)

and thats just for my warm up.

so dont try to pull a fast one on me.

i dont want to get nasty... your company has been nice to be in the past... but i wont be jerked around anymore

but im not going away untill this gets fixed to my satification... im willing to get my BTC at a rate of 70 dollars per coin.... thats is about the price at the time i made my desposit... thats the best im willing to compromise... dont forget to waive the fees and to compensate extra to me for my losses and time.

im not joking when i say... its in the best interest of your company to make good and fix this massive nightmare it put me though... i have been more than patient... and now your trying to ripp me off?.. i dont think so.

please send me the rest of my bitcoins, ... ill accept a rate of 70 USD per BTC..... thats about the rate at the time i made my deposit.

i dont want to get nasty... but if this does not get fixed soon... millions will find out about how you attempted to ripp me off.... ill also be posting screen shots of the worst complaints on this thread i can find, so millions can see what happens when you trust bitinstant.. you get ripped off and robed.

heck there nothing stoping me from making 100 websites about bitinstant ripping people off and using my SEO abbility to rank high on google to make sure everyone sees.

now i know we dont need to get nasty.. becuase bitinstant makes good on its promisses .. right?

ill compromise... im not a bad guy.... i made my desposit at 9:39 pm..... ill accept the price rate for that time...  about 70 USD per BTC

anything less... and im sorry to say... this siutation is going to escalate and get a whole lot worse.

i have ocd... i dont know the meaning of the word "give up"

now please stop trying to ripp me off....  and pay me at the bitcoin rate that exsisted when i placed my order OR made my deposit  (almost the same price... but ill take the higher rate of 70 USD per BTC)

70 USD is about the price of a bitcoin at the time i made my deposit, thats the most im willing to pay...... any mistakes that happend is your companys responsibiltiy to deal with... i did everything on my end perfectly.


my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217