Topic: Official Thread: AMT - page 33. (Read 678353 times)

For your own sake that is not a smart thing to do. And I would tell them to email it to you directly. Then you can post it if you wish since it would be your liability at that poin. Since your address and now tracking number are public knowledge on here anyone within the right distance can swipe your miners. You MIGHT be around to receive them, but then again the person with malicious intent can also swipe them at gunpoint (and just because you might have one does not mean they cant get the drop on you). It happens more than you might think. Just some safety advice. Not a smart thing to do.

Do not you think they have nothing to say to you and their patient customers? Let me put it another way they do it on purpose not updating you
I totally agree with you on this matter but behind every AMT action there is a good reason believe me
It is easier to fight with us trolls and silently mine while you are waiting for your miners or tracking numbers or whatever you are waiting for

At the end of the day WHO is posting really doesn't matter to the customers. Whoever is behind the keyboard is representing AMT, that is all that matters. Customers just want to know whats going on. Clearly you seem to be trying to get us updates via this forum. I gave in my previous post what I know to be sound advice on the matter. It works and has worked repeatedly in various industries. Entire books are dedicated to the subject. Just communicate properly. And to the right people. You guys are missing the mark. Seriously if you have stock holders or investors (besides yourselves) you gonna go give the most attention to the coffee guy at saxbys who has an opinion of your company while your stock holder is waiting? This is pretty much the internet equivalent of what is happening here. Get your priorities straight with your customers first. This means talking to them reaching out to them if not on an individual level then a mass email level. This is not hard to do. Put the customers first. Detractors deal with them second AFTER customers are responded to if you feel you need to. If you have to take further action then do it. But at this point you have both angry customers AND validated the detractors by responding to them. Your arguments don't matter. Your actions do. Respond to people who WANT to be customers and ARE customers first. Don't worry about the haters. They will hate no matter what you say or do. BUT their voices will be lower and they might even stop posting if you are more responsive to your customers alone. Other potential clients will take note. Trying to stump for you guys here with what is the reality of your situation. You got more going on I am sure. But the fact is lack of and poor communication is what got you in this mess. I am helping you with some free advice on how to get it turned around.

 Delivery schedules shall be considered extended by a period of time which AMT deems necessary due to the event circumstances or cause of delay.

Yes they can extend the schedule, but the FTC has clear cut rules for business operating in the US about how they must go about that.

They can't just not ship the miner. If there is a delay it has to be reported to all of the customers. And at that point the customer is able to chose to agree to the delay or decline the delay and ask for full refund.

Thier rules don't supersede federal or state governmental rules or mandates on proper business practices.

That said I was told by AMT I had package being delivered, they've not got me the tracking number yet so I went ahead and called FedEx customer service. They confirmed I had a package in route, and that it is scheduled to be here on thursday the 10th. I'm hoping it will arrive wednesday. I would suggest anyone who was told their miner or kit has been shipped to call fed ex. Just know they won't release that tracking number to you. You'll need to get that from AMT.

AMT feel free to post my tracking # here I've already posted my address in the thread so it's no secret.

Fair point. But at the same time they seem to be able to go through and read Phins while bypassing the customer posts (if they requesting order status its because it has not been addressed in email I imagine). Also emails. I have also emailed about a status and requesting an eta. Not asking for much. An ETA would just give me something to work with and to know when to expect my hardware. I do believe they are trying to get the hardware out to their customers the best they can, but the lack of communication in all this uncertainty is not good.

@AMT Responding to a few detractors is fine but not at the literal expense of paying customers (as its clear this has caused you great expense both monetarily and time-wise as well as our expense in the same). That tactic has backfired spectacularly as we have seen with the lawsuit and customer anger. These are just simple facts based on what has happened once they stopped communicating with their customers. This forum was meant to engage them (customers and potential clients). Yes detractors jumped on and have had their piece here. But if you give them the soapbox and the attention then they will stick around. This is no knock on them. They serve the purpose of exposing shams. Sometimes they get overzealous and in that the wrong company gets hit.

Business Communications tip: ENGAGE WITH YOUR CUSTOMERS REGULARLY, EMAIL, CALL, hell even smoke signals would be something at this point. If someone asks a valid question answer it. Give your customers priority in your communications and they will have your back. But as it is you have been burning bridges with lack of communication. You need a community manager BADLY. If there is one hire you need its someone who can handle your communications to your customers. This is something to REALLY consider if you plan on sticking it out in this business (or any for that matter). Honestly if I had had regular communications with you guys like I did when I first started with you guys, this would be a very different post. I want to have your back, I know what its like to be a startup. I have been part of a bunch of them. Its grueling and often thankless work in the beginning. But communication with your client base is a must. Not just your big customers, but small ones too. You are a reseller so I imagine your orders cover larger big money clients too. But as you can see you have smaller VERY LOUD clients as well who can quickly establish your reputation all over and now is starting to get you in the news in a not so good way. You may not like them but you need them on your side. That requires finesse and communication. You would have better been served showcasing your first miners on your blog getting picked up by customers. SHOW that you are making progress, not just posting the occasional PCB pic. Show orders going out. Get customers picking stuff up do a photo op.

If you had no product at the time or had difficulty delivering, post it on your blog that's what its for. Let people know. Treat them like customers not peons (as many of us are feeling like that right now if the customer posts are any indication). The few that had it just went the legal route and that's the situation. The longer the delays and lack of communication TO THE CUSTOMERS the more people will start to join that class action. This is not a threat its simply a fact of how things are going now. An observation. This just a matter of trying to give some sound advice that works and is proven in the business world. Email A simple mass email update or blog post vs using this forum as your sole means of communication can go a VERY long way. I don't do nice. Also think before posting because it is clearly what has you in hot water now. People are leveling preferential treatment charges which are validated by things you guys say. I am sure your lawyer has already advised you of that. But just do the customers a favor and email them or post on your blog. Much easier than having anything meaningful you say get lost in this thread.

If we ask for order numbers, we follow up directly with the client via email/phone, but usually do not communicate any further here regarding a specific order. The have been a few mishaps here and there, but that's generally what we stand by.

Regarding posting on "personal" basis, we always write "we" in most cases. Sometimes Jim or Josh will slip, but all and all we are trying to keep this as professional as possible. If we could do without the trolls and non-related spam on this forum, we're sure things would go a lot smoother.

Also this lawsuit has revised our thoughts on refunds/upgrades. We feel, even though our financial situation isn't one of the best, that partial refunds or partial upgrades are due to our clients. We're working out a program and will release notice of which by the end of the day.

resale may cover reselling i.e mass selling not on a second hand level, that one i am unsure of but resale is resale you may not sell on.....even as a paper weight lol

there are laws that say you must be paid a minimum wage but if you accept a later written declaration or contract that waiver the rights then you dont have a leg to stand on. in my leyman understanding of this, this waives any responsibility of amt to delays outside of their control i.e the recent psu issues. much like bfls statement of the "3 months +" delivery date on pre orders and "all sales are final" (no refunds)

i am not professing that i have any law knowledge but if you accepted the terms after applicable laws this is what a judge 'may' say. you wavered any responsibility upon purchase. amt wins. lol.

and as for
" Resale Prohibited. Unless expressly authorized in writing by AMT, you shall not resell Product(s). If you breach the terms of this paragraph, in addition to AMT’s cancellation rights, you agree to fully indemnify AMT, its officers, employees and distributors from any and all resulting liability, including attorneys’ fees and costs."

THAT is an impossible thing to even try to enforce. The machines are not rented or leased. There is no proprietary software in them (Autodesk case comes to mind) and no license to use said software issued. They are based on cgminer and linux both of which are open source.

Once delivered they are ours to with as we please.

From what little I've seen of them, backplane is the right name. As for hot-swap... Doubt it will ever happen with miners simply due to the high currents involved and price of the circuits needed to do it right. Hot swap involves turning off the power feeds to the cards when they start to be removed/inserted, usually using hard switched FET's. Same applies to hot swap PSU's.

people taking amt to court did you read fully the ts n cs? they seem pretty tight.

i bring attention to the part that says you cannot resale your miner

• Resale Prohibited. Unless expressly authorized in writing by AMT, you shall not resell Product(s). If you breach the terms of this paragraph, in addition to AMT’s cancellation rights, you agree to fully indemnify AMT, its officers, employees and distributors from any and all resulting liability, including attorneys’ fees and costs.


and this which i believe says in short. if its not our fault then we cant accept responsibility

• Excusable Delay. AMT shall not be liable for any delay or failure to perform due to any cause beyond its control or the control of its suppliers or subcontractors such as, for example, strikes, acts of God, acts of Buyer, Acts of Financial Payment Processing institutions, including freezing/holding of accounts, consumer payments, and interruption of transportation or inability to obtain the necessary labor, materials or facilities. Delivery schedules shall be considered extended by a period of time which AMT deems necessary due to the event circumstances or cause of delay. In the event AMT is unable wholly or partially to perform because of any such cause it may cancel its acceptance of Buyer’s order without liability to Buyer

and this little bomb shell

Consumer Refund. AMT will only provide financial refunds if AMT is at fault for noncompliance with these terms and conditions, and any/all future terms and conditions AMT publishes and/or makes notice of.
• Dispute Resolution. AMT and Buyer will attempt to settle all claims (other than claims relating to intellectual property issues) through negotiation or non-binding mediation prior to commencement of court proceedings.

i hope you dont loose your court cases due to that...... damages zipkins way.

http://advancedminers.com/terms-of-sale-consumer/

Cool. Now about folks like me patiently waiting who ordered the 520's...
Since they do not fit with the 200ghs/blade idea, and from what I remember BitMine.ch selling - the EXACT same machine, what will we be getting???  BM.ch's replacement for that model?
Also, while I'm pretty far down the line, a PSU should not be a problem for that even though I too opted for a kit...

Guys,

I don't think AMT is ignoring your posts. I think they can't read every post since last time they wrote, I can't even do that. You guys post so much, I don't know what's going on half of the time.



~Casey

AMT,

I saw your message about the backplanes. I hope to get them sometime this week in the mail. I appreciate you shipping me those, and I look forward to getting my operation back online.

Side note: What are those backplanes proper name? Nothing against your design, but due to my curious nature, I like to screw with things sometimes, and a hot swap wouldn't hurt to have.

I was googling for them and couldn't find those backplanes.

~Casey

Some of us had been wondering when we would get updates since things seem close. I know I am still waiting for a tracking number I was supposed to get in "a few days". It seems it would be the right thing to do to update those customers directly instead of invest time into addressing people who have no stake in this. All it does is make them want to respond. They may anyway. Just respond to the customers. Might make things go alot smoother. Look past the spam.

Sht! Do not criticize this company or you will lose your place in line.....