(old OR thread, closed and moved) - page 12.

fluffypony

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Quote from: bowen151 on January 20, 2014, 10:10:32 AM

Tracking info was a bit flaky there but its working again for me now with no issues.

Looks like my frames could finally be on the same landmass as me so hopefully they dont take too long.

Once they arrive i'll build them and get a few photos up of a completed rig for you guys in the coming days

Looks like it went out for delivery this morning (track it on ParcelForce), so you should receive it shortly:)

All in that was surprisingly fast - once the post office got to yours in the queue it was 4 days (including a weekend) from when it left the local postal hub to when it arrived at your local ParcelForce hub. Customs pre-clearance (and EMS) FTW!

bowen151

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Caveat Emptor

Tracking info was a bit flaky there but its working again for me now with no issues.

Looks like my frames could finally be on the same landmass as me so hopefully they dont take too long.

Once they arrive i'll build them and get a few photos up of a completed rig for you guys in the coming days

fluffypony

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Quote from: calaber24p on January 20, 2014, 04:34:05 AM

hey fluffy is it possible to give a rough estimation on how long customs takes to ship/ or if you have a tracking number on #915. I hate to keep barraging you with emails im just trying to figure out what is going on because I havent gotten email updates and it seems gmail is putting all the ones under spam. You can message me and that would be fantastic

thanks and sorry again.

I'll get the support team to check up on it and mail you by close-of-business today:)

calaber24p

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If this is life , then I prefer death !

hey fluffy is it possible to give a rough estimation on how long customs takes to ship/ or if you have a tracking number on #915. I hate to keep barraging you with emails im just trying to figure out what is going on because I havent gotten email updates and it seems gmail is putting all the ones under spam. You can message me and that would be fantastic

thanks and sorry again.

grobbes

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Quote from: fluffypony on January 18, 2014, 05:27:37 AM

Quote from: grobbes on January 18, 2014, 04:52:03 AM

Your SPF DNS record doesn't allow Gmail to send on behalf of your domain (openrigs.com). Fixing that should resolve the issue.

ie, "v=spf1 mx ptr a:geartri.be a:mailer.openrigs.com include:_spf.google.com ~all"

Thanks - I've made the change, but I'm confused...the mails are going from mailer.openrigs.com to a server as dictated by gmail.com's MX record...why does it need to have anything other than a:mailer.openrigs.com to allow it? My SPF-fu is bad:)

Heh, it's not my forte. Using the command nslookup -q=mx openrigs.com shows that you use GoogleApps.

C:\Users\x>nslookup -q=mx openrigs.com
Server: xx.xxx.xx
Address: xx.xxx.xx.xx

Non-authoritative answer:
openrigs.com MX preference = 5, mail exchanger = alt2.aspmx.l.google.com
openrigs.com MX preference = 10, mail exchanger = aspmx2.googlemail.com
openrigs.com MX preference = 10, mail exchanger = aspmx3.googlemail.com
openrigs.com MX preference = 1, mail exchanger = aspmx.l.google.com
openrigs.com MX preference = 5, mail exchanger = alt1.aspmx.l.google.com

aspmx.l.google.com internet address = 74.125.142.27

Given that, you need your SPF record to allow to send "on behalf of [google]" for e-mails to appear as legitimate. We run into similar issues implementing CRM systems and allowing them to integrate with e-mail systems that aren't hosted by the CRM system itself (such as a ticketing system integration, and in this case, your sendmail/postix server).

Some more info: https://support.google.com/a/answer/33786

fluffypony

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Quote from: grobbes on January 18, 2014, 04:52:03 AM

Your SPF DNS record doesn't allow Gmail to send on behalf of your domain (openrigs.com). Fixing that should resolve the issue.

ie, "v=spf1 mx ptr a:geartri.be a:mailer.openrigs.com include:_spf.google.com ~all"

Thanks - I've made the change, but I'm confused...the mails are going from mailer.openrigs.com to a server as dictated by gmail.com's MX record...why does it need to have anything other than a:mailer.openrigs.com to allow it? My SPF-fu is bad:)

grobbes

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Quote from: fluffypony on January 15, 2014, 05:50:42 AM

Quote from: KWH on January 14, 2014, 07:12:19 PM

Were are we at on the orders? I hope progress is being made. Grin

- A lot of people - like a LOT - aren't getting email updates because GMail is marking our email as spam. We've put a notice at the end of the checkout process in big bold letters to let them know they must check their spam folder, although not everyone reads that. We've also checked our SPF record and so on, and everything seems to be in order, so I don't know what's prompted GMail's filters to flag our system emails. They are receiving the emails without indicating a softfail:

root@mailer:/var/log/exim4# grep -ir "1W30sM-0005Qt-C7" * mainlog.1:2014-01-14 05:05:38 1W30sM-0005Qt-C7 <= [email protected] U=www-data P=local S=1540 mainlog.1:2014-01-14 05:05:39 1W30sM-0005Qt-C7 => [email protected] R=dnslookup T=remote_smtp H=gmail-smtp-in.l.google.com [173.194.76.26] X=TLS1.0:RSA_ARCFOUR_SHA1:16 DN="C=US,ST=California,L=Mountain View,O=Google Inc,CN=mx.google.com" mainlog.1:2014-01-14 05:05:39 1W30sM-0005Qt-C7 Completed

We may have to switch over to GMail's SMTP if this doesn't abate.

Your SPF DNS record doesn't allow Gmail to send on behalf of your domain (openrigs.com). Fixing that should resolve the issue.

ie, "v=spf1 mx ptr a:geartri.be a:mailer.openrigs.com include:_spf.google.com ~all"

fluffypony

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Quote from: wobbzz on January 17, 2014, 08:16:07 AM

Thanks for sticking around the forum and fielding all of our concerns. It's good to get consistent feedback.

It's a pleasure - and thank YOU for ordering from our first batch and putting up with the year-end delays:)

wobbzz

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Quote from: fluffypony on January 17, 2014, 01:30:19 AM

Quote from: wobbzz on January 17, 2014, 12:55:17 AM

Yeah... we're nearing two months since purchase and I have no product. WTFoxtrot. Yes, out of everyone's hands, problems here and there, and it's on some tugboat in the pacific ocean or some shit. Whatever the case is, I'm close to rage factor 10.

Constructive feedback:

I see a "update" in the USPS system...

January 10, 2014 , 10:52 am
Processed Through Sort Facility
CAPETOWN D SURF/ECONOMY/SAL PARCELS, SOUTH AFRICA

Oh, well that's exciting.

6 days later...

Woooosaahhh Lips sealed

I feel you - we're actively taking steps to improve the situation going forward, not only for the rest of the year when there isn't a post office/customs backlog, but this coming December/January period as well. We're also making big changes to our JIT tail so that we carry more buffer stock and can push orders out faster. Whilst we can't do anything about the sea journey part of the process, we're actively working with a US distributor to see how best to hold and replenish stock in the US, which will be more expensive than surface mail shipping, but will obviously be a lot faster.

Thanks for sticking around the forum and fielding all of our concerns. It's good to get consistent feedback.

fluffypony

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Quote from: Zoella on January 17, 2014, 02:01:18 AM

Looking at upgrading my shipping. Can you tell me the differences between EMS and insured air mail?

Sure - what you can do is add the items you ordered to your cart on OpenRigs, and then view your cart and use the Shipping Estimator to see your options and their costs. Obviously we would deduct the amount you already paid for shipping. Once you've decided on the change, then let the support team know ([email protected]) how you'd like to pay the difference and they'll finalise it for you.

Zoella

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Looking at upgrading my shipping. Can you tell me the differences between EMS and insured air mail?

fluffypony

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Quote from: wobbzz on January 17, 2014, 12:55:17 AM

Yeah... we're nearing two months since purchase and I have no product. WTFoxtrot. Yes, out of everyone's hands, problems here and there, and it's on some tugboat in the pacific ocean or some shit. Whatever the case is, I'm close to rage factor 10.

Constructive feedback:

I see a "update" in the USPS system...

January 10, 2014 , 10:52 am
Processed Through Sort Facility
CAPETOWN D SURF/ECONOMY/SAL PARCELS, SOUTH AFRICA

Oh, well that's exciting.

6 days later...

Woooosaahhh Lips sealed

I feel you - we're actively taking steps to improve the situation going forward, not only for the rest of the year when there isn't a post office/customs backlog, but this coming December/January period as well. We're also making big changes to our JIT tail so that we carry more buffer stock and can push orders out faster. Whilst we can't do anything about the sea journey part of the process, we're actively working with a US distributor to see how best to hold and replenish stock in the US, which will be more expensive than surface mail shipping, but will obviously be a lot faster.

fluffypony

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Quote from: CeeCee on January 16, 2014, 07:40:51 PM

Can you please check ID: 748. I received my last email on Dec. 5 where you mailed me that my order is in fabrication.

Ah - you ordered with a Gmail account, Gmail are marking our mails as spam. I've passed this on to the support team to re-update your order and let you know:)

wobbzz

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Yeah... we're nearing two months since purchase and I have no product. WTFoxtrot. Yes, out of everyone's hands, problems here and there, and it's on some tugboat in the pacific ocean or some shit. Whatever the case is, I'm close to rage factor 10.

Constructive feedback:

I see a "update" in the USPS system...

January 10, 2014 , 10:52 am
Processed Through Sort Facility
CAPETOWN D SURF/ECONOMY/SAL PARCELS, SOUTH AFRICA

Oh, well that's exciting.

6 days later...

Woooosaahhh Lips sealed

CeeCee

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Can you please check ID: 748. I received my last email on Dec. 5 where you mailed me that my order is in fabrication.

KWH

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In Collateral I Trust.

Quote from: fluffypony on January 16, 2014, 11:01:45 AM

Quote from: KWH on January 16, 2014, 10:47:32 AM

I've had things from China make it in that time frame as well as much longer.
fluffypony , can you check on order #1125?

Sure thing - it went into fab on the 8th, and is being checked and packed to ship out on Monday:)

Excellent

fluffypony

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Quote from: KWH on January 16, 2014, 10:47:32 AM

I've had things from China make it in that time frame as well as much longer.
fluffypony , can you check on order #1125?

Sure thing - it went into fab on the 8th, and is being checked and packed to ship out on Monday:)

fluffypony

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Quote from: Damnsammit on January 16, 2014, 10:43:19 AM

Does it usually take over 16 days to send stuff from SA to US? Honest question, because I've gotten things from China within 5-10 days.

Definitely - small parcels from China are typically sent airmail, which is significantly faster. Surface mail is by boat, which means the vessel needs to get to its destination port and then you have the import cycle. As you've seen with the shipping options we offer, though, airmail is also prohibitively more expensive:)

KWH

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Quote from: Damnsammit on January 16, 2014, 10:43:19 AM

Quote from: fluffypony on January 15, 2014, 12:36:21 AM

That last status (insert item into bag out) means it's left the country - so there's not much more it can say:) Tracking it to see if it's arrived is best done on USPS or Royal Mail or whatever the local mail service is (using the same tracking number)

Does it usually take over 16 days to send stuff from SA to US? Honest question, because I've gotten things from China within 5-10 days.

I've had things from China make it in that time frame as well as much longer.
fluffypony , can you check on order #1125?

Damnsammit

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Quote from: fluffypony on January 15, 2014, 12:36:21 AM

That last status (insert item into bag out) means it's left the country - so there's not much more it can say:) Tracking it to see if it's arrived is best done on USPS or Royal Mail or whatever the local mail service is (using the same tracking number)

Does it usually take over 16 days to send stuff from SA to US? Honest question, because I've gotten things from China within 5-10 days.

Topic: (old OR thread, closed and moved) - page 12. (Read 64801 times)