Order number 918 here.
Placed order on the 6th.
Paid for expedited international mail (not cheap)
Received fabrication notice in email on the 9th (great thinks me)
Received another email today (the 15th, a whole week nearly after getting the fabrication notice) saying that order numbers up to order 915 are being worked on and anything after may not be going out untill the 23rd due to a reduced staff capacity and recuction in fabrication.
So is my order getting made at this minute in time or is it not scheduled to hit the production line for another while? I thought it was actually in the machine shop and getting chopped to size once I received the fabrication notice?
If my order hasn't begun to take shape could I request a full BTC refund. Its just taking that bit longer than I can deal with. Sorry for any inconvenience
It will be through fabrication within the timeline indicated on our delivery and returns policy (https://openrigs.com/information/information&information_id=6) - here's a cut-and-paste in case you didn't read it when you agreed to it during checkout:
Fabrication and Shipping Timelines
We provide custom built and on-demand products. When you place an order with us and have paid for it, it is scheduled for production. In the event of it being a standard item, it may take up to 8 working days to put your item together. If it is a custom order it may take up to 14 working days to be fabricated. From time to time due to circumstances outside of our control there may be a delay in fabrication due to a stock outage on a component or due to public holidays. We do our absolute best to meet our fabrication timelines, and will always let customers know as soon as we can if there are any delays. Once your order is completed, quality checked, and packaged, it will be shipped out to you via the shipping method chosen during checkout.
Just to be clear, it's been 4 working days since then, and as Monday is a public holiday we will still fall within the stated fabrication timeline if it's out by the end of this coming week. Hope this clarifies things for you:)