saids it very clear
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We are legally required to know the identity of our users and to maintain strict controls over how funds leave our platform. In addition, our auditing system flags for specific activity to ensure the safety of your funds. While we cannot reveal precisely what triggers such flags without compromising the integrity of the system, we want to highlight how our efforts to keep our platform safe and secure can degrade the user experiences at times. For example, when our system flags an activity as suspicious, the ensuing investigation and resolution usually requires human intervention, which takes some time. As we gain more users, they naturally trigger more flags that require more of these slow human interventions, so more human resources are required to handle the volume.
Topic: Poloniex , did anyone get their account frozen.. - page 2. (Read 14983 times)
My poloniex account is not frozen but i would like to hear the reasons of Poloniex freezing accounts if anyone will share. This is to avoid other members from having the same issue.
Many thanks
Many thanks
well here this also, maybe this should help
Update: Improving Our Support Capacity https://poloniex.com/press-releases/2017.06.07-Improving-Our-Support-Capacity/
Update: Improving Our Support Capacity https://poloniex.com/press-releases/2017.06.07-Improving-Our-Support-Capacity/
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I dont know where to post this , did anyone else get their account frozen?? i just noticed this last night and of course i asked help desk for help.. im at tier 2 with then and not even a email to notify me that they frozen my account.. first cryptsy but at least cryptsy helped me get most of my funds and i just deposited at polonex and of course a frozen account they would allows deposits .. its wrongs type of ways to handle a very important business.. please feel free to express your views on crypto exchanges..
do you send them an email and asked your problem? because i think one or more of my friend have this experience and after they send the email, support system from polo giving the reason why they frozen my friend account but unfortunately, my friend is not telling me the reason. but you need to wait for more than 3 days before support system polo give the answer.
check this out ...
NOTICES
To meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support.Posted by OldManKidd at 2017-06-07 06:10:17
NOTICES
To meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support.Posted by OldManKidd at 2017-06-07 06:10:17
another chapter to frozen accounts.. like i said before, having your own local wallets is always recommend!!
you have the right to your opinion.. did you received an email at least from poloniex??
Never. They just froze my account and left me alone there in ticket system. it's been 8 days. Over 10 message there from me and no reply. It's like a SCAM POLONIEX.
you have the right to your opinion.. did you received an email at least from poloniex??
It is 7 days without a reply. Account is still frozen. Poloniex damn it is quite seems to be scam.
Hi,
Poloniex has frozen my account 4 days ago and does not reply to the ticket which itself has opened it.
Why is that? Are they scamming? I am frightened my coins are there and I need them.
They will damage cryptocurrency market by this behavior.
----
Poloniex has frozen my account 4 days ago and does not reply to the ticket which itself has opened it.
Why is that? Are they scamming? I am frightened my coins are there and I need them.
They will damage cryptocurrency market by this behavior.
----
7days not a word from poloniex or theeir support team
how can i trust this market
how can i trust this market
well times like that , You should of have your own personal/local wallet!!
poloniex is playing dirty games with me , at may 1st they froze my account and created a ticket for me saying that they suspect that I'm Iranian and that I should send them my ID or request a one time withdrawal
two days after I replied to them saying that I'm Syrian and i submitted the docs
then it took them 7 day after I already said that I'm a Syrian to reply and say that their systems have detected that I may be in Syria and they are no longer accepting Syrians
so I requested the withdrawal 9 days ago and still no answer
will post when I receive my money
two days after I replied to them saying that I'm Syrian and i submitted the docs
then it took them 7 day after I already said that I'm a Syrian to reply and say that their systems have detected that I may be in Syria and they are no longer accepting Syrians
so I requested the withdrawal 9 days ago and still no answer
will post when I receive my money
Hi all!
Can somebodz help.I froze my account.Asking help on support center but 2 days no answer.
Im mining zcash and sending it directly to poloniex.
Please help!
Thank You!
Ivan
Can somebodz help.I froze my account.Asking help on support center but 2 days no answer.
Im mining zcash and sending it directly to poloniex.
Please help!
Thank You!
Ivan
poloniex dont like a lot of small deposits or maybe a lot of deposits?? my account got frozen when i was making a lot small transactions. there is a live troll box chat and if that dont help , there support desk is very handy. i thought dgb was being phased out??
Polo just froze my account without notice and for no reason. Every time I log in to polo I get a new IP email despite being on the same IP and polo doesnt have a remember this computer check box.
Anyway, I have 2fa on polo and email and it just so happens that they froze my account when I we transferring coins to polo during a DGB pump. Funn bout that.
This is bullshit of the highest order.
Anyway, I have 2fa on polo and email and it just so happens that they froze my account when I we transferring coins to polo during a DGB pump. Funn bout that.
This is bullshit of the highest order.
my account just got deleted with 1 eth and a few litecoin WTF!!!!!!!!!!
I am glad that i got out the biggest part of my funds before polo decided to delete me without any email on information why they choosed to delete me... i am a bit fucked up about that...
does anyone had a similar problem?
edit: it seems as it was only a problem with the server, its working again
I am glad that i got out the biggest part of my funds before polo decided to delete me without any email on information why they choosed to delete me... i am a bit fucked up about that...
does anyone had a similar problem?
edit: it seems as it was only a problem with the server, its working again
i kinda get your point but in the same time I also see poloniex point on coins that starts off with a pump and dump.. so where along the virtual currencies line is the preserve the value a new coin vs a quick buck on a dump of a new coin.. i jump onto the a new coin to mine to drop another that i was mining to find out later that the new coin was worthless while the other coin did good that i stop mining on.. i think some of the exchanges are either being cautions which can limit the sales of a coin or they is a issue with the coin wallet to prevent a sale of a coin... I would think on either situation, an exchange or an developer would not announce or proclaim any flaws or it can cause a decrease in their investment.. its the wild west for virtual banking and investment and since their is no sheriff in town.. we got to be more aware of the trend..
I've just about had it with Polo random transfer delays...
Every day it's 15 minutes or 30 minutes or, right now, 2 hours...
These are highly liquid coins and it's got nothing to do with confirmation times... just random delays.
Also, the last time my transfer went missing due to an error by Polo... it took 5 days to clear it up.
When you dread to deal with "Customer Service" it's a very bad sign...
Something very bad is gonna happen with Polo... only a matter of time.
My account yesterday during the FLDC pump on polo was frozen without notice. This happened for the first time on this exchange ...
I wrote the ticket to support, 12 hours have passed - no answer
I wrote the ticket to support, 12 hours have passed - no answer
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