Topic: Poloniex , did anyone get their account frozen.. - page 3. (Read 14983 times)
yup. poloniex dont like small deposits.. at least they allow mining to their wallets just increase payouts to poloniex in the 10's or 100's
I got frozen in 2015, I used faucet service at that time, and poloniex froze my account because of micro deposits. And I emailed them, they recovered my account.
I have a little bit stranger issue with Polo. I pawned my computer at a local pawn shop, and it has my info automatically save in the browser history. I figured I could just reset my password since I have 2fa on my account, and just use my phone to sign in. Well, when I click on new password link, I never receive one. Been verified since they implemented that. Submitted a ticket on it 2 days ago, no response as of yet. Wonder if making a dummy account and talking to a moderator would be of any assistance with something like that or what. No funds in the account, just wanted to use a wallet that is on their exchange.
I hope you didn't have much in your account. There are so many things wrong with your scenario. First off a pawn shop?? I don't even want to know how little you received for your machine, but it was a great investment for the cash of information you left on the harddrive. For $20 to $30 you could have slapped a clean drive in there (then physically destroyed your old drive, basic computer security) and sold it with no worries but my guess is that is $30 about half of what you received at the pawn shop for the machine. Like I said I sure hope you didn't have a lot of money on polo. At this point you have to consider your account 100% compromised and start over. I am not saying to keep stop trying to recover your funds but any future transactions need to be under a new account because who knows what else you left on that hard drive. Change all your passwords, change your banking information, basically anything sensitive you did online you need to reset. I would start checking your credit cards for purchases you have not made. Good luck to you!!
I have a little bit stranger issue with Polo. I pawned my computer at a local pawn shop, and it has my info automatically save in the browser history.
you're a crypto user and you didn't back up and wipe your computer before handing it over to total strangers? my mind is blown.
maybe the pawn shop is intercepting your account on your pc?? give it a try.. never made a second account before
I have a little bit stranger issue with Polo. I pawned my computer at a local pawn shop, and it has my info automatically save in the browser history. I figured I could just reset my password since I have 2fa on my account, and just use my phone to sign in. Well, when I click on new password link, I never receive one. Been verified since they implemented that. Submitted a ticket on it 2 days ago, no response as of yet. Wonder if making a dummy account and talking to a moderator would be of any assistance with something like that or what. No funds in the account, just wanted to use a wallet that is on their exchange.
They have unfrozen my account. The reason they mentioned for freezing my account was that I did not enabled my 2FA. They could have at least communicated to me by sending mail like "For security we may froze your account, please enable your 2FA" , isn't that simple than Frozen my account without any communications. If Polo people sees these. Hope next time some reasons are communicated on freezing or just after freezing account.
Thanks
Thanks
My account Frozen too, what the heck with poloniex. I have just 20$ in my account. I am worried for people like who have in K's. Guys be careful poloniex is acting like a f###king bank
wrong! a bank would tell you why they suspended your account and also you can talk with them on phone or in person. in the end, you will get the funds back but with a shit exchanger like Poloniex..?!
let's say that you will go to authorities to report the stolen funds(frozen account). what will you declare?
"I am using an illegal/unlicensed exchanger from USA , with no office, no phone number and I want my funds back"...
My account Frozen too, what the heck with poloniex. I have just 20$ in my account. I am worried for people like who have in K's. Guys be careful poloniex is acting like a f###king bank
my accounts frozen, haven't used it in weeks, verified to highest tier as well. has like 8k worth of eth on it. im quite worried. anyone know any better ways to get in touch with them? im pretty sure support tickets take close to a week at this point.
then be nice to poloniex.. only this time
I changed the country of location in my (level1) profile and finally it works.
cry when your funds are gone and laugh when they go to jail 
And the next day and no reply. So I logged in to Polo trollbox and asked staff to help. Chickenliver said that he will send note to admins. After 15 minutes got a mail from Johnny Garcia: 'sorry for delay, I re-enabled your acc'. But profile is still in "Required attention" state and I still can't withdraw. Should I laugh or cry
this thread is still active and it's a good spot to vent out if poloniex tries to violate your account by freezing for unnecessary violations or over use of their control of your hard earnings....
Have my acc frozen too. 'Our systems have detected one or more alternate accounts that are not linked to your primary one'
Next day my pal told me that he have same situation. It was because we did some small transactions to each other and used same IP when we met in one place with one wifi router about year ago. After couple of days he was unfrozen, but I still waiting for support answer (5 days) - yesterday I've created new ticket in case if dude (Johnny Garcia) who do the job on solving previous is sick or something like this - but still no reply. Poloniex, if you read this, please unfreze my account. It's ok if two different ppl familiar with each other use your exchange.
Next day my pal told me that he have same situation. It was because we did some small transactions to each other and used same IP when we met in one place with one wifi router about year ago. After couple of days he was unfrozen, but I still waiting for support answer (5 days) - yesterday I've created new ticket in case if dude (Johnny Garcia) who do the job on solving previous is sick or something like this - but still no reply. Poloniex, if you read this, please unfreze my account. It's ok if two different ppl familiar with each other use your exchange.
My issue was finally solved.
6 days after opening the ticket I got this message from support:
I did as told and my account was re-enabled quickly.
Withdrawing my BTC also worked well.
6 days after opening the ticket I got this message from support:
Quote
I am very sorry for the delay, please log in to your Poloniex account and fill your profile level 1 information at:
https://poloniex.com/profile
Please use the same information you have previously used.
Let me know when you are finished and I will send it for verification immediately.
https://poloniex.com/profile
Please use the same information you have previously used.
Let me know when you are finished and I will send it for verification immediately.
I did as told and my account was re-enabled quickly.
Withdrawing my BTC also worked well.
I have seen in the recent news on the poloniex (under the troll box section) that they had many ddos attack recently and maybe the system froze some accounts, great that you get back your funds. I think that you should lock now this thread.
My issue was finally solved.
6 days after opening the ticket I got this message from support:
I did as told and my account was re-enabled quickly.
Withdrawing my BTC also worked well.
6 days after opening the ticket I got this message from support:
Quote
I am very sorry for the delay, please log in to your Poloniex account and fill your profile level 1 information at:
https://poloniex.com/profile
Please use the same information you have previously used.
Let me know when you are finished and I will send it for verification immediately.
https://poloniex.com/profile
Please use the same information you have previously used.
Let me know when you are finished and I will send it for verification immediately.
I did as told and my account was re-enabled quickly.
Withdrawing my BTC also worked well.
Hi, everybody. My situation below:
3 days ago, I've got on my poloniex wallet 8Btc to exchange it to another coin. So, then I tried to exchange it and I've got a message "This account is frozen" . I tried to move btcs out from poloniex, same message "This account is frozen"! Immediately I made a ticket in poloniex.freshdesk.com/support to asked what happened with my account and what I gonna do to fix it? On this moment already 3 days and 4hours gone and I still have no any answer from Poloniex support.
Ticket #36723. Status Being Processed. Assigned to Johnny Garcia
Does anybody knows the way how can I influence in this situation except contacting support on poloniex.freshdesk.com/support ? For few times I already asked moderator in trollbox and everytime he answered me something like "you situation will be resolve as soon is possible. cant help anything more. sorry".
Any thought what I should to do?
3 days ago, I've got on my poloniex wallet 8Btc to exchange it to another coin. So, then I tried to exchange it and I've got a message "This account is frozen" . I tried to move btcs out from poloniex, same message "This account is frozen"! Immediately I made a ticket in poloniex.freshdesk.com/support to asked what happened with my account and what I gonna do to fix it? On this moment already 3 days and 4hours gone and I still have no any answer from Poloniex support.
Ticket #36723. Status Being Processed. Assigned to Johnny Garcia
Does anybody knows the way how can I influence in this situation except contacting support on poloniex.freshdesk.com/support ? For few times I already asked moderator in trollbox and everytime he answered me something like "you situation will be resolve as soon is possible. cant help anything more. sorry".
Any thought what I should to do?
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