I've yet to have any player or investor complain about customer service.
This isn't true. I have bet thousands of dollars of Bitcoin at your site and have complained about customer service.
You keep going on about that bug.
That isn't true. Ricky just mentioned that there are bug bonuses. I simply mentioned that they sometimes don't get paid out, even for serious bugs.
I'm not even gonna waste my time with that
See, customer service sucks at your site. I have a genuine complaint, and you're not even "gonna" waste your time with it. Classic Dean response.
but the situation was totally different
You PM'ed me out of nowhere, desperate because a player kept winning. You asked me for help finding out why it was happening. I wasted my time trying to help you because you asked me to help you. Eventually I found the bug, reported it to you, and you gave me nothing.
Yes the situation is different - you explicitly asked me to find the bug, I found it, and you stiffed me.
But don't feel like you need to waste your time justifying your decision to stiff me.
and I also explained to you that it was extremely lucky timing for the player to have done it since it was on the todo list to review the method within the next few days.
This is irrelevant. I'm not talking about the bug. I'm talking about how you refused to pay me the bug bounty for a bug you asked me to find for you. Most sites would test third party code *before* putting it live. You apparently do it in the opposite order? I'm hardly surprised, but again this is "going on about the bug" which I don't want to do.
So no, no one could have drained the bankroll with it.
Everyone who bet "hi" on a 2x payout while that code was live had a higher expectation that they should have. It was a serious bug. And anyway like I said YOU contacted ME asking for my help finding it. So to try to downplay its seriousness now seems disingenuous.
People who have reported bugs in the way it is done everywhere else in the software industry have been paid bounties many times. Users like dreama and wilco to name a few.
I didn't know the bug existed until you asked me to help you. When I found it, I PM'ed you about it. What about the way in which I reported it disqualified me from receiving a bounty? You've never told me.