Topic: ⭐ Razed.com ⭐ The Best Crypto Casino ♠♥♦♣ - page 2. (Read 2604 times)

One of the VIP hosts of Razed on Telegram promised that they will take care of my problem and contact me within 24 hours, it's been 36 hours and I get 0 response. Besides scamming their players Razed are not even providing normal customer support and keeping their promises. Stay away from this site guys (as someone who really enjoyed to play there) it hurts me to say it but I recommend you to go in some of the big and trusted sites. You will save a lot of headaches with these scammers.

Hey Pearlybeard! Mattrazed here.

Thanks for your patience, I've had some conversations with my team to get all the relevant information.

Firstly, not that it matters but a minor detail - you have deposited 7.7k and withdrawn 16.4k USD successfully. A big win was not what prompted KYC.

Our internal fraud tools flagged your account thus meaning we requested KYC. Upon receiving these documents, there was a slight concern over the legitimacy of what you had provided leading us to request a very brief call with you to finalise the KYC process.

It should be noted that when users successfully register to Razed, you must agree to the sites terms and conditions, of which the following applies -

'9.8 We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.'

As a couple of others have mentioned within this forum, it is process most online casinos and exchanges follow when something like this occurs. We are by no means trying to remove our obligations of paying winnings but rather ensuring it is done in a manner that is not subject to fraud. 

Lastly, we did send an email to you explaining all of the above 4-5 days ago now. Please reach out to us in that thread and we can continue to work through this.

Oh yeah I missed that part ,thanks for clearing this since am just concern about their site as they are new and having their banner here in forum and these issues will truly damage their reputation if not answered and addressed clearly .
Looking for better result as this will be their nightmare if not given justice both side either who is telling the truth here.

Read my previous reply, please.
Not trying to defend him but he already addressed that case.
That user started a topic on the scam accusatons board and MR replied to it. It’s true that the problem hasn’t been resolved yet but what’s certain is that they are well aware of it and they started working on it.

What kind of proof do you want me to post then because i can.


also @MattRazed tried to send u a message but got this:

User 'MattRazed' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting.

username is Pearlybeard

Good attitude, hope you will act to provide solutions to this problem .

What privacy? If you actually underwent KYC and submitted an ID, a picture of yourself, and perhaps a recent bill in your name, they already have a lot of identifiable information on you. I guess they didn't believe you submitted real documents that belong to you. They want to see your face on live video. By signing up to an online casino, you agree that you are required to verify your identity if the service asks it. If you don't comply, you don't get your money. It's their casino and their rules.

There is first one to post His issue against your site but seems like you did not give Him attention ,is there any reason for denying to address the first poster here?
It's sad that being new casino there are already issues throwing against your site.
Care to give this one as well like how you prioritized @pearlybeard's  case ?

Hey pearlybeard, I'm very sorry to hear about this situation. Would you mind giving me your Razed username? You can direct message it to me if you'd prefer. I'll happily look into this situation. We do not request KYC simply due to players winning 'big'. On the rare case that KYC is requested it is often due to unusual activity on a players account. I'd love to take a closer look myself and try to understand how this outcome eventuated.

I agree with @rodskee that there's a proper venue for this post if you want to gain real attention and get your problem resolved. You should post it in the scam accusation board and make sure to provide the necessary evidence to back up your claim. From the list, there aren’t any open scam accusations related to this casino, so it’s safe to assume that they are legit.

You should have posted more proofs aside from those words of yours against this casino.

there have been drama happening in casino world for long now so proofs are needed here.

but thanks for the warnings so now we will be more careful engaging here.

Accusations can be invalid and most are invalid. Even an accusation is valid, the team can handle it when their further internal investigation shows that they are wrong or one of their staffs handled that case were wrong initially.

Mistakes can be made but more important is how a company handle it with highest intention to stay with customers by handling valid accusation. It's helpful for their business reputation certainly.

Result will be known when the team make their official announcement about it, in the meantime, spreading more accusations against them is not good. For video KYC, if casinos are suspecting something seriously, they can request it and I believe all casinos, all centralized exchanges have this type of KYC in their Terms of Service. As a user, you only can comply with their request on it, because you agree with ToS before using their service and products.

Whether those complaints will harm their reputation or not depends on how they are going to handle them. In fact, i they handle them properly and manage to resolve them then this may improve their reputation even more.
Regarding the first case, MattRazed alreaddy responded to the accusation thread and they are probably still investigating it.
Regarding the second case, some proofs must be provided first. But in any case, Razed is not the first casino that asks for a video call as part of their kyc procedure.

If really all these complains are legit then it is too early to have such from the company. Because such behavior will reduce the trust people have foe them and the reputation will not be there again. And the worst part is that gamblers here will not recommend the casino to others. In Local Casinos, my games have been cancelled and the stake amount was refunded. And one thing in this forum is to build your personal trust system before others will trust you. And as a company, they need to create that awareness of trust. I think the representative from the casino will come and clear the air what really happened. Sorry for the bad experience at this early stage of the casino in the forum.

Ive signed up for this casino thinking it was legit...

deposited well over 10k withdrew 3k just fine and when I won big they asked me to KYC i complied filled in all the 3 steps.

after that they said they were still investigating the matter which is okay as well but they wanted a google meet.

I refused this based on my privacy rights and they outright blocked my account without ever responding again i want my money!

all support says is:

Thanks for waiting.
As we checked your account, your account has been banned due to Breach of our Terms and Conditions and please keep in mind that we can no longer reopen your account.

they give 0 information to me and i complied with the KYC on their website!

https://i.imgur.com/c6a3aHV.png

All of these were cancelled bets with odds from 1.9-2.4

I got the same game placed in another site and all my bets were paid as a win.


Decided to open a deal dispute against these scammers (I know they will not repay me) but people can see more details here

https://bitcointalksearch.org/topic/--5514657

I made the dispute as I don't want to advertise competitive casinos on their thread.

Sorry to hear your experience.

Can you post the proof if they voided your bets? I'm curious with the mistaken odds, I mean how big is the difference with other sites that paid you.

I've been playing in that site for the last month overall its chill community with some friendly people, support and vip hosts are somewhat friendly too but I had a really bad experience in the site. Somehow besides Live casino blackjack and sports I couldn't win anything on this site.

Also I had a situation where they cancelled me winning bets for $1000 + saying there was mistake in the odds.
Somehow I had the same bet placed on another crypto website and it was paid as a win without issue.
I never received any compensation from my vip host or the support for this screwing.
It's weird how a winning bets are being cancelled but loosing ones never.

Regardless I'm quitting the site now, despite their rewards being claimed to be the best (they are actually not bad) but if you are high rank on other websites I don't see a reason for you to switch to this site.

I will give them a couple of months to see how they will adapt and I might come back one day. For now I'm saying goodbye to Razed.

If the casino ask for KYC and passed it with flying colors so for sure they have all the pertinent info and so they know that person already. That's why if you go this kind of effort yourself and was approved then what is the used of VPN?

So I do agree, doesn't make sense to use VPN, maybe those who are using it hasn't passed their info yet or their acount hasn't been flagged of any misuse that's why they can still play with VPN around.

In the case of my friend, he used to gamble secretly by connecting to VPN due to the lack of legality of gambling in the country. And won a huge amount and he couldn't recover because all his biodata seems to be checked. That's why it gets into trouble, but it's best not to take high risks when it comes to gambling. When connecting to VPN, the location of different countries is assumed, due to which the correct one is not revealed later and there is a danger.
So I think it is best to enter gambling according to the location of your country, so as not to face any problem.