Got a reply this morning:
Dear Ben,
We are sorry to hear that you do not wish to continue with your order. As your order has already been put in production it is difficult for us to issue you with a refund. However, we do not want to make anyone unhappy therefore we will do our best to refund your money by moving your order to a new customer.
We trust that Bitcoin mining will be profitable in May as well or all the Bitcoin mining will stop. The online profitability calculators are wrong just because nobody in the right mind will keep doubling the hashrate of the network every month if they are loosing money. The hashrate of the network will keep growing only if the bitcoin value goes up again. For this reason and because we provide the lowest prices possible we do not think that our miners will have a negative return of investment. However, we understand that you might not agree with us and we'll offer you the refund if you decide to go ahead with it.
I have responded and will update her when I recieve my refund.
Yup that's the same letter I've seen from others.
1. We'll try to refund, but aren't obligated to do so. We'll try to shift the order to someone else.
2. The mining calculators are wrong.
1. I doubt they have a line of customers forming to move orders to. These things are not profitable at this point by any calculator but theirs, apparently.
2. They've been saying this for months about the difficulty. Yet the difficulty keeps going up. People are not unplugging their miners, industrial centers are coming online and other manufacturers, such as Cointerra, are shipping. I've got a Cointerra running myself, so I know they're shipping on time at this point. Nice miner, easy setup. A kid could plug this thing in, although it's louder than I expected. I'm only mentioning it, as I'd expect these from BA to be similarly loud. I had to stick this thing in a room and wall it off, as it's like a 747 sitting on a tarmac, so make sure you've got the ability to do that, in terms of your wiring and your data cabling. When summer rolls in I'll have to do something in terms of ventilation although right now I'm blowing it out into the house and using it as some amount of heating for the upstairs.
Further to that, if they're so sure that these will continue to be profitable, they should be covering their batch 1 people with the expectation that they will continue to sell miners or make a killing mining on their own. By their own logic, the more people that cancel their orders, the more money BA makes in the long term, as they keep those miners and profit from them.
As has become typical to the point of predictable, their words do not in any way match their actions and you could drive a truck through the holes in the logic. They tell us mining will continue to be profitable but are seemingly unwilling to shoulder that risk themselves.
they've failed to deliver, difficulty is through the roof, I don't see it likely that they're going to make this May 1 deadline either, and they're leaving their customers to twist in the wind while telling them that all is going to be just fine. Meanwhile, they're marching merrily down the path spending our fucking money setting up their cloud/self-mining op and scrypt miner operation.
These are not the actions of an ethical company, nor one that values it's customers. The actions speak to a greed driven model with risk pushed off to their customers and the profit sucked up by pigs who couldn't give 2 shits that the people that made their enterprise possible are getting creamed.
They can do better. They should do better. Their business is going down the shitter unless they step up, as their name is up there with the other dirtbags in this industry at this point. Will they? doubt it. they've shown no morals, and precious little vision. a company run by lawyers and calculators that doesn't value goodwill one iota - and that's a huge fucking mistake.