It's getting better still - this is a direct copy/paste from my RMA ticket (note: I've asked them to initiate the return shipment or provide their DHL International customer number so they can be billed for the return shipment):
Note: Alexey A. is Nemesidis on the forum
Note 2: bold emphasis is mine
So I gotta get an independent source, respectively a court to confirm the unit is broken before sending it in for RMA. I feel like I'm in the middle of a monty python's movie and a goddamn shoe is about to stomp me flat.
Quote
Dear Customer,
We understand your situation and it's your right to apply to instances you deem necessary.
I have forwarded you information to our management for a decision, however threats are barely can be called - politely - and i am sure you are also well aware of this.
Also, you must be well aware of any other operating company practices, the hardware must be returned for inspection and replacement, such repair or replacement should be done in a set time frame.
We do not refuse to replace or repair hardware, however as per agreement shipment cost has to be covered by customer. As we have not inspected it and cannot conclude what have caused devices to malfunction. If you return the hardware and there is indeed production defect found related to our product, you can claim shipment cost. Please provide us with official independent expertise, that in a fact miner has hardware issues and must be replaced, that it had any defects that we are knowingly ignored and shipped you a faulty hardware by intent. Otherwise, unfortunately we are unable to come to conclusion if miner actually has issue, or that it's problems are caused by any other means that improper operational conditions. In any way, unit has to be sent to court for conclusion and for verdict regarding it's inability to operate. If you do not wish unit to be inspected by us and replaced, you can apply for such independent expertise. However to my knowledge the cost of shipment will be much lower and it will take much less time than means of replacement we offer as it's cost are only shipment fee.
Above i have stated best resolution for this situation, however if you do not agree with it it's your right to proceed as deemed necessary. i must point out again, we do not refuse to accept hardware for warranty, but our customer refuses to deliver hardware to us for inspection.
Please note, that if hardware are found working, or i there is mechanical damage we will be unable to provide service free of charge. Testing fee for working products are 90$ + shipment costs, for damaged hardware cost are calculated based on damaged parts.
Regards Alexey A.
We understand your situation and it's your right to apply to instances you deem necessary.
I have forwarded you information to our management for a decision, however threats are barely can be called - politely - and i am sure you are also well aware of this.
Also, you must be well aware of any other operating company practices, the hardware must be returned for inspection and replacement, such repair or replacement should be done in a set time frame.
We do not refuse to replace or repair hardware, however as per agreement shipment cost has to be covered by customer. As we have not inspected it and cannot conclude what have caused devices to malfunction. If you return the hardware and there is indeed production defect found related to our product, you can claim shipment cost. Please provide us with official independent expertise, that in a fact miner has hardware issues and must be replaced, that it had any defects that we are knowingly ignored and shipped you a faulty hardware by intent. Otherwise, unfortunately we are unable to come to conclusion if miner actually has issue, or that it's problems are caused by any other means that improper operational conditions. In any way, unit has to be sent to court for conclusion and for verdict regarding it's inability to operate. If you do not wish unit to be inspected by us and replaced, you can apply for such independent expertise. However to my knowledge the cost of shipment will be much lower and it will take much less time than means of replacement we offer as it's cost are only shipment fee.
Above i have stated best resolution for this situation, however if you do not agree with it it's your right to proceed as deemed necessary. i must point out again, we do not refuse to accept hardware for warranty, but our customer refuses to deliver hardware to us for inspection.
Please note, that if hardware are found working, or i there is mechanical damage we will be unable to provide service free of charge. Testing fee for working products are 90$ + shipment costs, for damaged hardware cost are calculated based on damaged parts.
Regards Alexey A.
Note: Alexey A. is Nemesidis on the forum
Note 2: bold emphasis is mine
So I gotta get an independent source, respectively a court to confirm the unit is broken before sending it in for RMA. I feel like I'm in the middle of a monty python's movie and a goddamn shoe is about to stomp me flat.
That is so ridiculously kafkaesque I would not believe it if you'd claimed it came from any other company, however from the mismanaged and incompetent scam that has been BlackArrow it's just another day in the poor-performance-handbook that they've co-authored.
