Topic: Re: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 44. (Read 96804 times)

Just do the one about not receiving an online order and no prompt refund was issued. It doesn't matter where you're located, only that the company you're filing a complaint against is under the FTC jurisdiction (which Minersource is).

I encourage everyone to leave trust feedback for this member - informing people of his association with BA.

Couldn't have said it better myself. Only difference for me was thank God I got a refund from Minersource.

I would advise people who submit anything through that link to use a throwaway email and throwaway password because the security on that site is horrendous:
https://www.ssllabs.com/ssltest/analyze.html?d=saferproducts.gov

Here is a consolidated list of links.  Further info on how to file, information on legal status, address etc., of BA in this thread.
https://bitcointalksearch.org/topic/black-arrow-customers-consumer-complaints-links-681965


For those wanting to register for an investigation forming via another customer:


"I have a mate who's an Australian Federal Police Officer and he needs to know how many others there are that have been ripped off.  He has the ability to perform international inquiries regarding Alexandru Sovu and can influence the authorities in China. http://www.afp.gov.au/media-centre/publications/platypus/previous-editions/2000/march-2000/china.aspx

I for one am liking the fact that we can influence the Ministry of Public Security and bring BA to their attention.

If you would like to be noted in the investigation and hopefully either obtain your money back or at the very least see Alexandru Sovu come to justice then please click here :- http://members.iinet.net.au/~craige/BA_Customers/BA.html.     "



US

FTC Complaints:
https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt

Consumer Safety Complaints:
https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx






Europe

European consumers network

http://ec.europa.eu/consumers/ecc/index_en.htm


Europe also has a RAPEX system with is integrated with China that is set up to notify people of dangerous products.

http://ec.europa.eu/consumers/archive/safety/rapex/rapex_china_en.htm

Someone in the EU will have to pick up the ball on this. get in touch with the consumers network and determine how to file a RAPEX alert.



http://fraudaid.com/How-To-Deal-With-Having-Been-Conned/Fraud_Report/Jurisdictions/International/ScotlandYard.htm


Hong Kong:

Hong Kong Consumer Council

http://www.consumer.org.hk/website/ws_en/complaints_and_advices/how_to_complain/howtocomplain.html

How to file a claim for your money back in HK Small Claims Court:
http://www.judiciary.gov.hk/en/crt_services/pphlt/html/sc.htm

Online Forms:
http://www.judiciary.gov.hk/en/crt_services/forms/sc.htm


China:

Shenzhen Consumer Council provided by a legal firm in Shenzhen.  Complaints can be filed through this agency.

Pages are in Chinese, so you will have to translate them if this is not your language.

http://www.sz315.org/index.php?m=content&c=index&a=lists&catid=10




China Consumer's Association

http://www.cca.org.cn/english/index.jsp


http://www.consumersinternational.org/our-members/member-directory/China%20Consumers%20Association

e-mail:  [email protected]


Australia:[/size]

Australian buyers can also report to ACCC @ http://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint
According to ACCC, Australian consumer law protects Australian even sellers / vendors are not located in Australia as long as the sale agreement / contract takes place within Australia.



General

For anyone that wants to let Coindesk know what's going on:

www.coindesk.com/contact-us/

I'm starting to wonder about them mining with their own equipment, as it seems quite obvious that they have about a 30%+ failure/defect rate in the short term. Hard to believe you could build a farm out of such inferior equipment.


Talked to my friend at MicroCenter's distributor. He's having a meeting with his sales director to mention the possible ramifications of distributing stuff from a company that may be deeply involved in fraudulent behavior.

For those in Europe:

European consumers network

http://ec.europa.eu/consumers/ecc/index_en.htm


Europe also has a RAPEX system with is integrated with China that is set up to notify people of dangerous products.

http://ec.europa.eu/consumers/archive/safety/rapex/rapex_china_en.htm

Someone in the EU will have to pick up the ball on this. get in touch with the consumers network and determine how to file a RAPEX alert.

For those in the US to report unsafe products.  You can report anonymously if you prefer.  The option is given at the end of the survey.

https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx[/quote]

Kelvin, what country are you in?

people should also realize that there is strength in numbers when it comes to these sorts of complaints.  small numbers will likely go unnoticed.  larger numbers with damages to consumers in the hundreds of thousands/millions have a better chance of getting someone to act in these agencies, but they have to know something is going on in order to actually do anything.

don't wait for 'someone else'.   


https://www.ftccomplaintassistant.gov/#crnt&panel1-1

good grief.

they should ship with a fire extinguisher mounted on the side or maybe smoke alarm.  

maybe that's the surprise.  'comes with free firefighting gear'  'teach your children about bitcoin mining AND how to run from a burning building.'

 


when they were having problems shipping because boards were popping out I wondered about the overall quality of the design.  a group that can't design something that doesn't fly apart during shipping and can't think ahead well enough to test the packaging.  what else could they have missed.   plenty, it seems.

now they're catching on fire.  hell, even I didn't expect that one.

From ecointalk:

http://ecointalk.net/topic/1348-my-x3-caught-fire/page-6

woobone
Newbie
 
Members
Pip
8 posts
Posted Today, 05:34 AM

"here are some pics of my burned miner look like only 2 hashing cards burned up, the back plane look ok no capacitors are blow or burned."






OK, lexx2k, if this isn't a systemic design issue then why is this customer reporting a fire that is not seemingly related to the caps?


Totally different problem, it would seem.

I was totally wrong, obviously.

Your team has designed a unit for use in people's homes that is starting on fire in multiple places.  And you're giving lectures.

Looking good there BA!

Are you kidding me?  Haven't had time in a month. 

Ridiculous.  More dancing from BA.

Data theft is a serious issue.

Unless of course they know it was someone inside BA or they were responsible in the first place.  Supposedly they are registered in Hong Kong.  Are they saying they have no-one in Hong Kong?  Why are they registered there if that is the case?

Well well well...absolutely no surprise there BA.  You guys are the biggest scam artists of them all, hope you had fun mining with people's orders, and are just now planning to send them out, while offering people shit comp.  Always remember karma is a bitch as you will never receive another dollar from any one of your customers that have previously ordered from you, oh wait, yes you will, because they need PSU's for your shitty product since you didn't announce how to hook them up with ATX PSU's.  SURPRISE!

There is no way they will provide any more compensation.  They obviously have more time as they are deleting posts now and banning people from their website, yet they still can't ship squat.  So yet another fail by this company.  People are being too compliant with what they are getting, why would they give anything else?  They can continue to run it all in their datacenter and make tons of money off of everyone who paid for that equipment.

Yep, I posted negative feedback to that account, can be found here...
https://bitcointalk.org/index.php?action=trust;u=105804
I encourage others to speak their minds about this company on their trust profile.

Um..this was a disaster.  They basically took the most unprofessional and under educated engineers and combined it with the most unprofessional PR people they could find and wrapped it into a company.

They are bleeding for money!  They will be gone soon.  So many useless parts since they can't build a miner that they are hawking them onto everyone else.  Don't buy that shit!  Even if it is a little more expensive, go with their competitors.  Help put a nail in BA's coffin and stick in the ground where they deserve to go.

Hard to get rid of parts when you can't build a working miner I suppose.

HAHA either they have no more money and don't want to lose any of their own on this failure of an endeavor!  What a laughable offer!  The scum of the earth goes lower, at least BFL didn't offer investors losses in a project they plan to cancel.

And wasn't the chip supposed to tape out last week?  That's what the last update said, so BA is already missing deadlines and not doing what they said they could do.  Eerie the similarities between this project and the SHA project, almost like looking back 9 months.

If anyone even remotely considers giving them any money for an already outdated chip, they deserve to lose their 5% when BA inevitably cancels this project.  I will also start a fund for anyone who is willing to breach the NDA (remember you are outside of their country and BA can't really go after you and you can remain anonymous) and give up the specs and details of this chip.  Not like BA cares about keeping your info safe, so why should you theirs?

OK! If you really want to make it right by your customers, then start by answering some simple questions, I will try to keep them very to the point that should require short concise answers...

Quote
We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.

Why, when it was less than two months until February 28th, did you state numerous times that you were on track to meet your shipping targets, knowing full well that no tape out process has begun?

That is one instance, there are others that I or others could easily find.

Quote
We are currently improving in every way and will be trying to make up towards our customers during the following months.

How can you justify, making it up to your customers in the coming MONTHS?  Your chips are already behind other manufacturers, and are only getting more outdated with each passing day.  The X-1 comp is already practically worthless, and the X-3 is approaching that point.
Do you honestly believe that any single customer will make back the bitcoin they spent on your machines?  And if so, please detail out how and why you think that?

Quote
Most of our customers are entitled to be upset for this delay but we think the garbage going on in this thread is unacceptable and must be pruned.

Please point out where any person has lied or spread falsities about your company (besides yourselves).  Everything I have said is absolutely true, and has been based on either your actions or what you have said.  So I am unsure as to what, "garbage" you are referring to.

Quote
The reason why we've tested on live pool is that cgminer --benchmark is buggy: reports the speed wrong (1.4Thash on X3) and does not turn on the SPI leds to confirm that the miner is working properly.

First time you have said this as an explanation.  Sure doesn't sound like the, "We always kept them up to date with what is going on." spirit.

Quote
There are about 5 people flooding this that consider themselves to represent all our customers.

There have been many many customers of yours who have contacted me asking about what lawyers I have talked to and asking my opinion on what they should do.  MinerSource is so bled for cash that they are knowingly breaking the law in an attempt to stay alive by not sending out more refunds, because so many people have requested them.  I would say the proof is in the pudding so to speak.

Quote
We have contacted them in private messages to check what is the status of their order and they have indeed been unable to provide us with a valid order number which led ourselves to believe that at least one must be funded by one of our competitor.

I have previously stated that I ordered through MinerSource and have since gotten a refund for all of my orders.  I am very happy with them, and commend them in putting up with this situation.  As previously stated, I did have an order with you, you screwed me and many others.  I am still unsure what, "competitors" you are referring to, as the real ASIC manufacturers laugh when they hear BFL or BA.  Also, why would I tell you if I had an order still pending with you guys?  You have threatened to without compensation for people who questioned you in the past, I can only imagine what you would do to my order that is still with you.

Here is a chance for you to answer some real questions from your customers.  I doubt you will, and will opt to run and hide and delete my post (which I will repost), but regardless, your, "apology" (which is another reason I am pissed, because until that post, you have never once taken credit for the failures of this venture, its always someone or somebody else), doesn't mean much without action.