From Bitcointalk.
BlackArrow is throwing a hissy fit.
http://ecointalk.net/topic/1270-free-pcb-design-for-minions/page-2_______________________________________________________________________________
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blackarrow, on 29 Aug 2014 - 12:02 PM, said:
Let's make something very clear: You, all customers combined, covered less than 40% of the expenses.
We, Black Arrow, have covered most part of this project. We only have 1.5T active mining (0.5 x X3, and 2 x X1.5). They are only to test if the design is stable and to fix software issues. We have always put our customers first!
Your expense? Really? It is our expense! You have paid us until February 28. That was the business plan and based on that we've priced your miner. Since then we are paying out of our pockets various mistakes made by us but mostly other companies. We have not given up and we got your miner out and it works faster than we've promised. If we were to give up you would have received back exactly what MtGox's clients got: nothing.
And what would you like us to do now? Get our PCB designers to assemble your miners and doing unqualified work? Or should we fire them after working 18 hours per day to fix a mistake that was not Black Arrow's? They made your miner a reality!
You said that you want cheaper hashing! We have listened and offered 14.4T in chips instead of 2T in miners.
You complained that you cannot do anything with the chips. We gave you the design: Here is a USB version without case, without copper pipes. It cannot get cheaper than this.
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no-one is asking anything other than what was promised to them and, based on those promises, what they paid for. and based on the word of BA and YOU, the refunds they asked for and were promised.
On this thread and on ecointalk YOU promised refunds, YOU promised price matching, YOU promised on time delivery.
Here is your statement on refunds from ecointalk. You know, from the thread on refunds that Black Arrow has now deleted from it's forum:
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blackarrow
Advanced Member
Moderators
148 posts
Posted 10 March 2014 - 02:34 AM
Dear Customer,
USD refunds will be issued in May._____________________________________________________________________________
There was no 'maybe' on that ^^^. A very clear statement that refunds would be issued in May. Just in case you are not aware it is now nearly September and they have not happened.
There was no 'maybe' on price matching. I can post your words on those again if you need reminding of them.
It seems to me that YOU BlackArrow have lied to the customers over and over again.
Your company has taken hundreds of thousands of dollars if not more from people, refusing them their refunds, are delivering product that is no longer of any use after they sent you thousands of dollars, and you are now angry that they are angry.
You are insane, or blind, or both.