My reply providing Black Arrow's and director's detailed information was reported and removed.
Obviously someone from Black Arrow has been watching the forum.
I am happy to provide this information to anyone. PLEASE MESSAGE me if you need it :-)
they delete posts all the time, especially those dealing with means of filing consumer complaints or the director.
all of this is public information, however, and readily available on the internet so it's not like anyone is divulging a secret. I've put most of it here where they cannot delete it:
https://bitcointalksearch.org/topic/m.7750727those that haven't filed complaints should do so. If anyone thinks that BA is going to voluntarily hand over their refunds I think they might not have been watching all of this too closely. If that does not get it done, the lawyers are next. For those wondering 'will anyone actually do it'. Yes, those actions have been set in motion already. I only want the refund I was promised months ago and would rather not have to go through all of this, but I most certainly will. I'm not simply walking away from thousands of dollars. Why anyone would I have no idea, but everyone's decision is their own.
The company is registered in Hong Kong, so the proper agency from what I have been able to find out so far is the Hong Kong Consumer Council.
They request some documents and need to establish that this is a Hong Kong registered company before they will agree to pick it up, therefore:
Send the annual report
http://www.kiwi.nz/blackarrow/PS300015776549_01.pdf along with the documents they have requested. Those documents are:
1. The invoice showing you paid
2 your bank or payment records showing the payment
3. any e-mail or support discussions you've had
4. The annual report referenced above.
Here's the link to file a complaint.
https://www.consumer.org.hk/cc-complaint/index.php?lang=en Also indicate that their TOS indicates Hong Kong law and paste that in to your message.
http://www.blackarrowsoftware.com/store/terms-and-conditions-en.html#purchase15.2 Applicable law and dispute resolution
16.2 1 This Agreement shall be interpreted and applied in accordance with the law of Hong Kong S.A.R. of PRC.
This is all the information they will need to pick this up. They have been very helpful and responsive. If that goes nowhere, Shenzhen Consumer Group, with which I have also been talking and then the lawyers will be next.