Topic: Rollbit disables account and seizes funds (10.2k)! (Read 2073 times)

RLB holder here. Was a solution found for this, or is Rollbit just a huge scam? it really looks bad that they refuse to go into details. It makes it look like they know that what they are saying is total bullshit and that they just want to keep the money.

Thank you very much for this answer, helped me to understand this hall process much better. I agree with you and also will delete my flag support for now, I will keep watching closely this thread and wait for final decision, replies, rulings to have more information and then again decide if support it or not,

like i said this is something new for me, never supported flags and haven't read this board if I didn't had to, so i am total newbie in this field, happy to have you around and truly appreciate this detailed explanation,

patience is a virtue and looks like i have to learn it when decide to support flags

I've been considering about it several times in the past, but from where I stand and see this case, both parties have contribution to the situation; Rollbit for having a promotion without any countermeasure to prevent abuse and, OP, for --probably-- abusing the bonus, as explained by Rollbit Razer¹.

I think --in my personal opinion, of course-- we need more materials and information to add to the scale, which, unfortunately, with Razer's stance that Rollbit will not attend to this case anymore, it's quite unlikely to be achieved. Thus, I PMed Razer several times to get a middle way, which came in form of escalating it to the licensor, where Razer commited their full cooperation and GC will ask evidences that's became the basis of their accusation that OP cheated, and from it, make a decision.

This is the only way right now to get more weight to be put on the scale --a huge and heavy weight, if I may say. So, I am waiting for that ruling. In case GamingCuracao said OP is not considered abusing bonus and Razer --or Rollbit-- doesn't honor that decision, I will support the flag as, when and if that happen, the clause on the flag is fulfilled, namely, to best of my knowledge I am affirming that Rollbit violates an agreement with OP that resulting in damages.

I hope you can see and understand why I am refraining from supporting the flag. Simplified, it's not because I agree or disagree with OP, it's because there's not much evidences to support [or oppose] the flag.

---

¹

same here supported your flag OP,

i will be happy to delete it when Rollbit will provide solution or fully answer to questions regarding this matter


why you haven't supported any of these flags so far? don't you agree with?

I thought that maybe you are not DT1, so i checked and have seen many other flags created, so why no support for this one, if you know this topic so well and I am allowed to ask?

I am just curious this will be my first supported flag in many years because i accidentally started to read this thread and it caught my attention,
answer from such experienced in this field member can be valuable

You keep both flags, no need to remove Razer's flag because both are working for same company and representing Rollbit.

Looks good and supported this one too.

Add the flag in the main post next to the flag link of Rollbit Razer. Make both text format bolder so that everyone can easily notice it.

Thank you for your kind words, I really appreciate it.


A bit OOT, just for added info, there are four master license holders authorized by Curacao gambling authority and there will be only those four as the authority will not issue another master license [far as I know], and those four license holders may issue "sub-license" for platforms like Rollbit to authenticate and legalize themselves. Those four master licensor are Antillephone, Curacao Interactive, CEG, and GC.

I think the best bet right now --pun intended-- is to contact through [email protected] as instructed by Razer and see if they'll give a follow up steps for disputes or if the email bounce or anything. But I think it'll be most likely their means of communication for disputes and the likes.

I have created the flag for Rollbit account here: https://bitcointalk.org/index.php?action=trust;flag=3194

If I have not followed a procedure or did something wrong please let me know. Thank you!

Oof well I guess I made the big mistake of assuming there was only one 'Licensor' in Curacao and that CEG was the same as CG... I don't want to place any blame on you -Holy Darkness- it was my mistake and should have done my research. I should not have to rely on you for this and I will bear responsibility.

Today I will go to CG to file the complaint. Also will create a flag for Rollbit's main account. This was discussed previously and wasn't sure if I had to take down the initial flag on Razer's account or not to make sure I follow the rules properly.

Thanks all and will keep everyone updated here.

Edit: I went to https://www.gaming-curacao.com/ but there is no place to file a complaint from what I can see? I will assume I have to use the email that Razer sent over to full explain my case. Any suggestions from their site on how to file a complaint? Really basic site with not much to go off of.

agree with you, I also will support flag against Rollbit main account

I think they are doing that on purpose and answer to such problematic cases using Razer account, like in this case, so like mentioned in comments i quoted above, even if we flag it still their main account stays with no warning for other members


You tried to help and mistakes happen, in my opinion you did great job here, I have read some of your comments and gambling board is lucky to have you around, keep supporting, there are no errors only if you do nothing

The best possible route right now will be to file a dispute to their licensor, as Razer has agreed on responding to it promptly. I previously made a mistake by not correcting OP about the master licensor he should be in touch with, which made him reaching to CEG instead of GC and inevitably put the whole case into a wrong direction. If OP would reach to GC, we can probably put this case back into motion of the right track and one step closer at closing it.


Oh, nothing so far worth mentioning other than my epic failure [LOL] of confusing CEG and GC on OP's latest confirmation prior to him reaching the master licensor, which cost him roughly one month of his time [I once again apologize for this overlook, OP]. Other than that, Razer --and through him, Rollbit-- agreed to respond to the case through GC, so yeah, for me, it's another wait and see for GC's ruling and see how both parties adhere and respond to it.

I was reading last few responses of this topic and wanted to get some update of the case. It seems nothing has improved. Yes I supported a flag against Rollbit [one of their account] if it needed then someone can get all the accounts together and post it in one post. I will review and add my support [I will need to refresh the mind since I have not followed the case deeply for the last few weeks].

@holydarkness, I trust your call. Feel free to update me if I do anything wrong which may case for missing information.

after reading this thread I wanted to support your flag OP but from what I see this is still flag against Rollbit Razer account not Rollbit main account as mentioned in quoted comments?


hope somebody will help and point you in the right direction

Yes, Rollbit is not on CEG's jurisdiction and the search on their page will give an invalid result, because Rollbit is not on CEG.

I think I shared a small degree of blame here, because I didn't correct you when you mentioned CEG, and for that, I apologize. With so many cases raised and I read every day, it's hard to keep track which case is whom and about what, and which licensor is handling which casino, so on the latest replies, when you said CEG, I assumed you got that information from the previously mentioned and discussed matter on this thread, and thus didn't correct you or crosscheck your sentence with previously provided info.

But, to double check if I am the one who gave you a wrong info in the first place, I looked back into the thread and found out that I've actually give the correct licensor,


Razer has also provided the link to their licensor on the PM he exchanged with me,


I once again apologize for the overlook that cost you weeks, it didn't registered to me that you misunderstood their master licensor and take your words for granted, thus not correcting you when you mentioned CEG and I even quoted the rules of raising disputes by CEG instead of GC. To summarize, yes CEG is not the license provider you want to contact for rollbit, it's GC, as shown on the Seal of Validation on their website.

So I filed the complaint with CEG and they had to refer it to an operator as it was outside of their IP jurisdiction? It has been 2 and 1/2 weeks and nothing further has been sent to me.

I think this is going to go no where. I even emailed the email that Razer said and they replied once then never replied after that.

This process has been very frustrating with CEG with a bunch of jargon. It basically says that Rollbit is unlicensed as an IP operator and I am unable to have CEG review it so they refer it?

If you search here: https://www.curacao-egaming.com/public-and-players/authenticity

and type in Rollbit.com that is what comes up 'unlicensed'. Very concerning...


The text at the very bottom of my email states 'please contact your CEG B2B representative/contact person directly and include the ICHS ticket number as mentioned in the subject line of this email.' But no one has reached out and therefore I have no contacts except for some noreply@...!! How can I take this any further?

This is what happens when Rollbit decides against an ADR platform and the user truly has no recourse. Quite sad that this is allowed to happen.

If the community would like the emails I received for more info, I don't mind sharing them here.

UPDATE: I have filed the complaint with CEG. They allow two files to be uploaded and you get 500 characters to explain your case....

Let's see what comes of this and if CEG will reach back to me.

What a crazy story and rediculous confiscation from Rollbit, I really feel for you OP!
You could also try to contact a Curacaon lawyer who works on a no-cure-no-pay basis and has had quite a lot of success against casinos based on Curacao:
https://lms-advocaten.com/

I personally think that is better than the licensor as they usually blindly side by the licensed casino and all they care about is getting the license fee from them yearly.

Thanks for the info Holy Darkness and overall help with my case. I am not pissed at you or the community by any means, more frustrated at how Rollbit has handled the process.

For me, my timeline has been Mid April - Randomly wake up to my account disabled , then all replies from support/Razer have been vague and general. I think if anyone was in my position they would be quite frustrated as well given how this case has transpired. I've kept my cool here and tried my best to listen and be open.

I did want to exhaust all options first which is why I have been patient and gave time for responses.

I will make the complaint via the CEG website. Also whatever the decision is I will come back here and update the community as that is at the very least what everyone here deserves for their assistance. 

Uhh... I am not sure. I think the best approach will be to use the complaint form and see if the final step, or somewhere in between brought you to the aforementioned email address and/or you got a confirmation email from the said email address after your submission. You can always write to the email address provided by Razer and mentioned you submitted a form few days ago if you never heard anything from CEG after few days.

After all, this is what CEG wrote on their guidelines and rules of complaint submission:


To be fair, they've stand by their opinion from day one and make it clear. It was me and the community that encouraged you to the "run around" to make sure you exhausted every possible solution, as per the licensor's notice,


So, I'll take the shares of blame for it if you feel pissed off by these delays.

Ok do I just write out my case to that email? Should I go to the CEG site and find their complaint form? I do understand that this will be the final decision.

Seems like they could have said something like this from day one and saved everyone time. Why do they give me the run around?

Sorry for the questions I just want to make sure I do this right and follow procedure in case there is one.

Meaning they don't want to elaborate on the "abuse" because they still haven't fixed the problem?

Here you go Razer:
1. Buy a Rollbot for an increased rakeback/bonuses
2. Bet the lowest possible odds in the sportsbook
3. Easy profit thanks to rakeback/bonuses
4. Banned