Topic: Rollbit disables account and seizes funds (10.2k)! - page 4. (Read 2115 times)

Obviously, it is the biggest joke and scam company. They deduct players' winnings for such bets, which is really frustrating. If they don't accept low odds betting platforms, there are many ways to control them. Why do they keep it up and let players step on mines? If you win, they deduct your winnings; if you lose, what happens? This platform will eventually go bankrupt. Rebates are a platform issue. Why do they solve problems by deducting winnings? I have never heard of bet365 or sketa having such controversial issues. If OP requires KYC verification and still deducts winnings, it is really unbelievable. Platforms like bet365 and stake can take away all their winnings if KYC verification is required. It's just that some platforms that spend a lot of money on advertising will cheat players instead. Such platforms must have ratings far higher than stake on other forums as well. In fact, it follows the 1xbet model but does slightly better than 1xbet - in reality, it's also a scam company.

Good idea! Glad you got to read through the thread and see my experience. Really hope others see this and shift away from Rollbit. Their support and overall lack of explanation in this matter should not be taken lightly. I also saw there are a couple other accusations out there against Rollbit for various things so maybe there is something going on at the company.

I still patiently wait for a reply from them on email and in this thread. Any other ideas from the community on what to do? Thanks.

They did not reply me [I don't want a reply too] but I was expecting them to response in this and the other case against them. Since there is a chance for me to lose the track, I will leave a neutral tag just to remind me in the future if more accusations are coming from users and they are continuing ignoring the accusations.

A business representative can have a lot of other things to take care so I will not be too harsh to leave a negative yet. In the forum we need projects to work freely without feeling pressure on the other hand we also need to see how happy their clients are. Too many bad experience will not be a good indicator for a casino / sportsbook.

i literally do the same bet with 1.01x on rollbit but with low amount of wager, after seeing this thread i cash out all my balance from rollbit. i did this also on stake and never have a problem, i guess i stay with stake

This these started to looks not so good. BitcoinGirl.Club, has you got any reply from Razer? Their last online activity was on 2nd of May, means they should have been aware and reading your PM. If they didn't reply you, you'll be the third user they deliberately ignore.

Pmalek was attending another thread and sent them a PM for rollbit scam (255 USDT), although the point of Pmalek's PM was asking for an ADR they're on and their silence could simply means there were none. I was waiting for their reply for Rollbit hold funds and ignore in chat, which I began to feel rather unjust for the player because they were left hanging for a situation that could be cleared with just a little bit of effort or extra work from Rollbit's team.

@TwitchySeal, in case you missed it.

I emailed very politely to support at Rollbit and even sent Razer another email. Still no response. This is beginning to look like a scam and just taking my money when I start to win. it is fine when I lose bets but when I win, it is abuse.

I would advise people to STAY AWAY from Rollbit as this can happen to anyone.

Patiently waiting for almost a month to get an answer on what terms of service I broke. No answer from Rollbit apart from 'Sportsbook abuse' and 'He is up so he didn't lose anything'. I deposit and withdraw for 6 months straight with no issues then randomly 'Account disabled'.

Hope the community here will help spread the word about this matter as I don't want to see other users get hurt by this site. Thanks all.

Thanks for the help. I will try to keep waiting patiently but I think Rollbit doesn't care too much about this accusation. They just want to keep the money and hope I stay silent. The lack of explanation from them and a direct response regarding what TOS I broke is worrying for other players that would look to use their services in the future.

Let me help you in it a bit more. I will send them a PM to check the recent development and comment again. Hopefully they will do and take it seriously this time. Sometimes when an accuser accuse then their response seems overlooked. Two weeks for it is a long time.

[Edit] PM sent and we can wait few days or a week to be honest.

I hope so! I sent an email to Razer from Rollbit just now, but I still have had no replies from their support in 2 weeks now. Really seems they don't want to give me an explanation on what I abused or TOS I breached (Which I can't find any).

I'm not sure what else to do now about this situation, any ideas are welcome.

Thanks

Yea this is bullshit from rollbit. OP funds should not be confiscated

Just because he is in profit doesnt mean they can take seize his earnings.

Will warn players not to play here. Thanks @OP for creating thread

From the response of Rollbit it seems they were not talking about multi account so I think that's not the case for you.

It's very simple. When sportsbook are making money, they are in profit. In a business when you are losing your money then you are always alert to protect it.

I am pretty sure we will have an update from them. There are handful of users ask in this thread and asking for information. Rollbit is here for long time and they know how to handle it.

Thanks for the information! I have never been in this situation before so did not know how to proceed. I will wait patiently for their representative to give more details on the matter before doing anything else.

Have a good rest of your weekend.

Man I am so sick of these casino and sportsbook.
Always making claims when a player wins, but if a player loses they will never give that money back.
And all the bullshit they make up, this is really frustrating me that they get away with this stuff all the time.

"He is up money so its okay"... how the hell is this ok? so basically he is getting freerolled...if he loses, he loses his money but if he wins, he doesnt get to keep his winnings? so 0 risk for the casino.

The casino makes money overall, so they should pay him his balance because "they're up money"

I would advise you to give a little bit more time, maybe a few days to see if Rollbit representative will come back with better explanation for the concerns and opinion raised by other members here. Far as I know, CEG would also require you to exhaust all possible means of mediation prior to submitting formal complaint to them --I might be wrong, though-- and from other case against Rollbit that I attended to, there were no ADR platform that intermediate Rollbit and also accept sportsbet-related case. So, your chance right now is either this forum or their licensor.

I still stand by my opinion that your case is probably your strategy that they consider as value betting. However, it also worth mentioning that it might be done without such intention and simply a case of innocence, and several members's input here is worth considering, that Rollbit is also partially at fault on this case, because if they don't want such "abuse", they should take a better care of their rakeback system. Thus, based on the narrative this far, the best solution is to let you get your deposit back and you both go separate ways.

But there might be more to this story that's yet to be told. I am still waiting for their representative to give a more in-depth explanation or anything that could contribute to the development of this case. Bottomline, I'm advising you to give it a few more days. But if you decide to directly escalate it to CEG, it's completely in your hand.

Just to be clear to everyone, I have only had one account with Rollbit in my life. I have never multi accounted so there is no way Rollbit can say that is the reason.

I was allowed to deposit and withdraw for months as well and all of a sudden account is disabled out of nowhere. I typically am very courteous to support teams as I know that their jobs are quite stressful but when you receive no explanations from support about what you did wrong, I get a bit frustrated.

The lack of explanation and still no response to emails suggests that they don't care about this case and are content with keeping the funds with their 'Sportsbook abuse and the player is up so they didn't lose anything' claims.

Should I file a complaint with CEG about this or what other recourse is there?

Thanks for the help and support with this it is appreciated.

I kinda have to side with the player and the casino in this case. I feel like if the bonus system can be abused then it's on rollbit to change it. Only make certain bets eligible for rakeback as a couple others have mentioned. The OP knows what he's doing can or could be considered as abuse, so it's sorta shady on his part, but It's no different than wagering 100k on a dice bet of x1.0102 odds. The player is taking the risk that the bet will lose.

I don't think taking 10k from the player is warranted IMO. You as a casino can see that a system can be abused, so fix it.

It doesn't look good for the casino, to be honest.

It looks like they admit he was doing the same thing the whole time.
OP claims to be playing for 6 months.
The casino says he did not lose anything, but OP had 10k on his account, which means they allowed him to withdraw at least another 10k.
There were multiple successful withdrawals by OP before he was banned.

My question is: If he was playing for 6 months, depositing and withdrawing money all the time, placing multiple bets, why did it take so long for you to notice it? Why did you allow him to withdraw over 10k USD and then all of a sudden came to a conclusion that he's (allegedly) abusing bonuses, which is something he was doing for months?

Could you show the exact point of your ToS that he broke?

This is my initial thinking too. And not paying over $10k only because of using bonus with a very small odd seems to me too much. So far it does not seem there is a claim for Multi account. Let's see what the official has to elaborate more about the case.

Few months ago similar cases were coming against a specific sportsbook. I can not remember if it was Rollbit or another one.

Putting excess money in gambling account is not the right move. We should know that these gambling sites are centralized and in case of any mishap, they can close our accounts and all our funds will be lost if this happens. So better keep your funds with you and deposit only the funds with which you want to gamble.



Having one account and using the bonus is not an abuse at all unless he is found guilt of using more than one account.
I guess they need to clarify what exactly OP violated which resulted in the ban of the account at Rollbit .