Topic: Rollbit disables account and seizes funds (10.2k)! - page 5. (Read 1980 times)

Wait, which part of bonus feature they were abusing? Can you please quote it from your terms.
I see he wanted the rakeback, you did not have a minimum odd for that so he did not have to worries about it.
Is this part an abuse?

An abuse could be, if he was creating many accounts, claim rakeback for the same deposit from one account to other. Do we have such case?

To be honest, I'm shocked! Any player who made bets at the bookmaker understands that this is a scam! In fact, OP was just placing bets (which he could lose) and you were giving him bonuses on YOUR program. You just took him away on the pretense that he was making normal bets. This is your bonus program and the player has not violated anything. If the community does not respond more adequately to such behavior of the rollbit administration, this will continue forever. Obviously they just took the money for no reason!

But you've managed to equalize this by locking his account and claiming all the money he had there, am I right?
Personally, I'm fed up of the way casinos act in these cases. First you lock his account and when he asks why, you answer "we have nothing to say to you" but when he starts a thread here, to complain, you suddenly find the time to explain the situation. Why does this have to be the case each time? Why Can't you simply explain to the player why he's being banned from the site, so that he doesn't have to spend hours asking about it and explaining his actions to the whole community?

Though there is no written law that prohibit it and the general consensus by internet search will mostly tell you that value betting is simply a strategy, it still frowned by most casino.


That is what I wanted to know; whether the case is specifically because OP utilize rakeback, do a value bet, or combine both. I'd like to cover all the ground before jumping into conclusion.


And that, above, is what I am seeking, if you read the last part of my paragraph to Razer and the last sentence addressed to OP, I wanted to know how much exactly OP deposited without the winning and the bonuses. And from that, I'd like to propose if it's possible to take the middle way by considering OP is simply clueless and let him get his deposit back.

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Edit: quoting OP for image visibility

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As for OP, may I know what amount you deposited on rollbit?
[/quote]

I don't have the total I deposited and withdrew on hand, but if I were to guess I was in profit. But profit not from the value betting at all.

First and foremost I appreciate the forum and community for giving me a space to explain my side and what has happened. The goal is for me to be transparent and show the evidence I have that I was not abusing. Never in my life would I think betting for value is considered abusive when they put odds up for players, but anyway here we are.

I have some points I want to address down below to give more perspective.

1. As I stated before, It is completely ok for me to lose 5k or 2k on bets at 1.003 odds but when they are winning, then it becomes abuse? I have lost plenty of bets at these low odds but Rollbit is fine when that happens.

Link to more bets that lost - https://imagizer. imageshack. com/img923/2990/kLkbAW.jpg

This lost bet was for 3k on 1.003 odds^. If it wins, I'm abusing, but if it loses it is ok...

2. This 'value betting' was not all the betting that I did nor did it make up most of winnings! Majority of my bets and wins were at higher odds for LOL, Dota and other sports such as UFC, Basketball. Two days prior to my account being banned I was betting on 1.3-2.5 odds for Dota and made over 3k back that I lost when I lost some bets on 1.003 odds (The above bet). Bet history would PROVE that as well as the photos that I can show you here.  


Links to my bets recently with various odds -

https://imagizer. imageshack. com/img922/5097/a4buEh.jpg
https://imagizer. imageshack. com/img923/245/k8FQEU.jpg
https://imagizer. imageshack. com/img924/8172/4McWUZ.jpg
https://imagizer. imageshack. com/img922/1237/Kdwa1W.jpg

As you can see, I was betting on such a variety of sports and odds with a lot of those winnings coming from this. I can post more of my bet history if that would help my case too... I want to establish that I am not just winning bets on one particular thing. Those wins above are over 3k just there!

3. With their remark that 'because I am in profit is enough to keep funds' doesn't make sense. Saying this is 'Pretty standard sportsbook abuse case', I have not heard of anyone getting banned and funds locked for what I was betting on.

4. They stated multiple times that 'The rest of the account's funds are from sportsbook abuse rewards'. I completely disagree with this statement as I have place bets on a variety of sports and odds that added up to around 19.6k in rewards. The first 5 months of me using rollbit and betting, it was NEVER on low odds or value betting. Mainly just me and my dumb bets hoping stuff would hit. Does that mean I was abusing it then as well? With this logic, 60% of my bets were deemed abusive (Still don't get why it's considered abuse) as my account has 10.2k in it plus a Rollbot worth over 1.5k, so 11.7k in value.

Link to my rewards as of April 9th - https://imagizer. imageshack. com/img923/6522/hnmuXH.jpg

5. I have NFT's and a Rollbot in the account, but Rollbit seem content to keep these?

6. Why is it considered abuse if I didn't break any terms of service? I firmly believe what I was doing is above board. If Rollbit wants to put requirements on the odds to earn rakeback on, then that is on their side, not mine. Value betting is not a reason to suspend an account and take winnings!

What do I have to do in order to get my funds returned to me?  I would like some more clarity on this from Rollbit...

Thanks everyone - much love.

Problem is, why is value betting a reason to suspend an account???
If they have a problem with him betting small odds to qualify for rakeback or whatever they could just exclude him from this kind of bonus? If you offer a bonus or whatever, how can this be abused?
If every site would do this, and every site has some kind of bonus or rake back, then nobody ever would place bets online again.
Also, how is it justified to take his deposits/winnings? You could just strip him of the bonus money, I doubt that's 10k$.

Those are really shady excuses to not pay the man. It's actually ridiculous.

Hi, thank you for coming here and addressing the issue. If I may clarify and better understand the situation, my guess earlier is correct, that OP was banned because they utilize a strategy that can be considered as a value betting, in form of taking advantage offered by rakeback? I am not sure I quite understand the part of your statement I underlined. Does this means the 10.2k was not OP's fund and their deposits? And the entirety of it was what OP gained from the rakeback and value bet?

As for OP, may I know what amount you deposited on rollbit?

Hi Razr,

I appreciate a reply as all of the support has gone quiet on my emails.

Well how do you even abuse a sportsbook? 

Players make bets available and its fine when people loose money on it, but when they are making money its called abuse. I have numerous bets that lost with low odds, is that considered abuse? Theres nothing about it in the TOS and if you are concerned about people gaming the bonus features, address these issues by having a minimum odds to trigger them. You should not punish players for following your rules and TOS and when they start winning lock the account and take funds.

Still does not give the right to Permanently close the account, without any warning, limitations or whatsoever, just locking you out of your money and thinking its fine "because he is UP".

Hey there,

Firstly, thanks to holydarkness for letting us know about this thread!

This one is a pretty standard Sportsbook abuse case that was flagged to us by our Sportsbook provider. Specifically, they were prolifically abusing bonus features that we offer alongside our Sportsbook offering.

As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.

Thanks,
Razer

this could probably be the reason why they banned your account. they realize what you're doing and banned your account.

do you have any sources about this? I am quite intrigued and would love to read more into it. I won't be surprised if other casinos do this too, I mean it is a great way to get new gamblers especially if you already know that they are gamblers that are willing to spend a lot of money

nevermind about the source looks like you posted it while I am making my post.

I didn't say all, I said almost all.
Of course that happened. You can read about in in the stake forum. Here are 2 threads that were created when the rollbit emails came in. I also got it, and my email was ONLY registered on stake, no where else. All platinum 4 users got 100$, platinum 3 got like 40 and 2 got 20$ I think. Diamond players got 4 and 5 digit $ amounts. So rollbit knew the VIP levels plus the emails of stake players.

In the threads you can see screens as well of the original mail, "no strings attached" included.

https://stakecommunity.com/topic/69379-stake-data-leaked-did-you-get-a-bonus-email-for-another-casino/#comment-1482333
https://stakecommunity.com/topic/69364-email-from-diffrente-casino-anyone-else-got-it/#comment-1482119

Aham. That's surprising. I wasn't aware of "Stake's Data breach or something like that. Has that happened? Are you a VIP member there? How are you confirmed that All VIP members received an email from Rollbit? How many Stake VIP's you know personally? How do you confirm that they also received a promotional email from Rollbit? Did you post it anywhere within or outside this forum when it happened?

Now come to the 2nd Point. They said No Strings Attached, and you had to make a deposit to withdraw the Funds? I have no problem with KYC since the casino requires their user KYC to verify, and it's on their TOS page. If their promotional email says No Strings Attached, then they ask users to make a deposit to be eligible to withdraw their winnings. Of course, this is a string. Did you post those anywhere?

Rollbit and stake have a connection. Some months back stake was hacked and user data such as email addresses were stolen. About 2 months ago almost all platinum+ VIPs got catered emails from rollbit with bonus offers, the higher the VIP level on stake, the higher the bonus was.

In conclusion, Rollbit bought the stolen data from the hackers, therefor a company that uses such shady things to promote its own business can't be trusted in the first place in my eyes. That's all I meant to say with it.

By the way, I also got the bonus, 100$ . They advertised it as "no strings attached", but in order to be able to withdraw you suddenly had to deposit and send document for KYC. Obviously I don't trust a company that uses shady tactics as well as having several scam accusations with my documents, so I rather told them to keep the money and logged out for good.

You can't treat every case as equal, where the casinos use multi-acc as an excuse to not pay their players. Every case has their own story. Some cases, the players did cheat the bookies, while on the other cases the casinos falsely accuse their players for something that they didn't do. This is why it is essential to understand both sides of the story.

And umm... what stake has to do with this case?

More and more we read the words "sportsbook abuse" these days in connection with scam accusations against bookies or casinos.

Might become their new go to excuse to not pay players. The multi accounting accusation doesn't look so interesting anymore so it seems.

What I wonder though, do does someone abuse a sportsbook? They never actually say or answer what the user has done but expect him or her to just accept it.
You can't just keep someone's deposits and winnings if he made bets so he qualifies for rake back or whatever.

If that was the case then stake.com would need to ban a big chunk of their players that just wager to level up or to qualify for bonus drops.

I have rollbit on my radar for a while now, ever since they bough the hacked data stolen from stake to promote their own casino. Nor surprised to see an increase of accusations against this site recently.

I am not usually active in forums but ever since this happened wanted to bring to light my situation. Probably won't find my username here at all but more than happy if anyone wants to DM me and get more details or speak to me privately. I'm always open to suggestions and comments about what to do/handle this. In my eyes it is already a sunk cost as they seem content with not replying to me and keeping my funds. 


Yes, it is not worth it to make $3 off that bet but when you get a rakeback of 1-2% of your bet it makes it much more worth it. There are no minimum odds for rakeback which was strange and that is why I thought it was a good strategy. Intention was not abuse but to increase my EV. If they thought it needed to be changed, then either set minim odds for sportsbook rakebacks, or restrict my account from these types of games/odds. Seizing funds and NFT's should not be the option.

I 100% agree with you. IMO Rollbit should pay OP and change the rakeback system.

I was just surprised if Rollbit really could be this stupid.

I don't understand why this should be a problem for the customer and not the rollbit company? Does abuse of rakeback give a reason to confiscate all the money from the balance? In this case, you can find any reason and take the money. Instead of improving their rakeback system. This is a blatant fraud on the part of the company, but they are famous for this and I'm not surprised

Wait, you are getting rakeback from bets that win +99% of the time?
1.003 decimal odds is like ~99.70% win probability

Rollbit can't be this stupid, right? There has to be minimum odds requirement for rakeback.


He risked 1000$ to win 3$, one of the dumbest bets I have ever seen. But even a 1% rakeback would make it +EV.

I saw gamblers to have 10x or even 100x balance in their gambling account. For some it's a lot of money but for others it could be a small part of the wealth they have.