Topic: Rollbit disables account and seizes funds (10.2k)! - page 3. (Read 2073 times)

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Thank you to all who have helped me and given their time to provide input and suggestions towards this case.

I deposit 500$ days ago. Made it to 1500$ balance. When i tried to withdraw , function was disabled.

My KYC was approved. Still couldnt withdraw. Then i did KYC videocall and when i thought i was going to be able to withdraw my money , i found that balance was just the amount i deposit. They stole the fair money i won. Then disable my account. Scammers

What ? - Show me where in terms&conditions you got written about this. That players under 10% cashback bonus cant bet on low odds. No where. You are clearly abusing your power here. And to this day you didnt write such terms on your site. Which is shady tactic. The more complaints to curacao organs about Rollbit sportsbook the better. Anyone scammed  should start the process with https://sbgok.org/.

I don't have the total I deposited and withdrew on hand, but if I were to guess I was in profit. But profit not from the value betting at all.

First and foremost I appreciate the forum and community for giving me a space to explain my side and what has happened. The goal is for me to be transparent and show the evidence I have that I was not abusing. Never in my life would I think betting for value is considered abusive when they put odds up for players, but anyway here we are.

I have some points I want to address down below to give more perspective.

1. As I stated before, It is completely ok for me to lose 5k or 2k on bets at 1.003 odds but when they are winning, then it becomes abuse? I have lost plenty of bets at these low odds but Rollbit is fine when that happens.

Link to more bets that lost - https://imagizer. imageshack. com/img923/2990/kLkbAW.jpg

This lost bet was for 3k on 1.003 odds^. If it wins, I'm abusing, but if it loses it is ok...

2. This 'value betting' was not all the betting that I did nor did it make up most of winnings! Majority of my bets and wins were at higher odds for LOL, Dota and other sports such as UFC, Basketball. Two days prior to my account being banned I was betting on 1.3-2.5 odds for Dota and made over 3k back that I lost when I lost some bets on 1.003 odds (The above bet). Bet history would PROVE that as well as the photos that I can show you here.  


Links to my bets recently with various odds -

https://imagizer. imageshack. com/img922/5097/a4buEh.jpg
https://imagizer. imageshack. com/img923/245/k8FQEU.jpg
https://imagizer. imageshack. com/img924/8172/4McWUZ.jpg
https://imagizer. imageshack. com/img922/1237/Kdwa1W.jpg

As you can see, I was betting on such a variety of sports and odds with a lot of those winnings coming from this. I can post more of my bet history if that would help my case too... I want to establish that I am not just winning bets on one particular thing. Those wins above are over 3k just there!

3. With their remark that 'because I am in profit is enough to keep funds' doesn't make sense. Saying this is 'Pretty standard sportsbook abuse case', I have not heard of anyone getting banned and funds locked for what I was betting on.

4. They stated multiple times that 'The rest of the account's funds are from sportsbook abuse rewards'. I completely disagree with this statement as I have place bets on a variety of sports and odds that added up to around 19.6k in rewards. The first 5 months of me using rollbit and betting, it was NEVER on low odds or value betting. Mainly just me and my dumb bets hoping stuff would hit. Does that mean I was abusing it then as well? With this logic, 60% of my bets were deemed abusive (Still don't get why it's considered abuse) as my account has 10.2k in it plus a Rollbot worth over 1.5k, so 11.7k in value.

Link to my rewards as of April 9th - https://imagizer. imageshack. com/img923/6522/hnmuXH.jpg

5. I have NFT's and a Rollbot in the account, but Rollbit seem content to keep these?

6. Why is it considered abuse if I didn't break any terms of service? I firmly believe what I was doing is above board. If Rollbit wants to put requirements on the odds to earn rakeback on, then that is on their side, not mine. Value betting is not a reason to suspend an account and take winnings!

What do I have to do in order to get my funds returned to me?  I would like some more clarity on this from Rollbit...

Thanks everyone - much love.

[/quote]

hello bro, you don't need to explain, you didn't abuse anything
just stay away from scam site. just spread your story about rollbit scam
i also didn't get 20k usd$ funds about 3 weeeks ago

Does anyone in the community think I will get an actual explanation from Rollbit on this? Or will I have to go to the license holder to make any progress? I'm trying all forms of mediation before doing so as per their guidelines.

Quite frustrating thus far getting a response from them, including their support team (Still no reply). Feel like it has been handled quite poorly on their side.

Thanks everyone.

Hi Razer,

I have sent over 5 emails to support without any response. Can you please help me understand what I did wrong and what Terms I broke? So far the explanations I have received are vague and don't offer any insight.

None of your staff have answered what the final verdict is on my funds. According to your sports policy, you can withhold funds up to 31 days and this has now passed.

Thank you and look forward to your response.

Currently there were no information about an ADR that hosted Rollbit that also intermediating sportbetting related issues. Several members have asked about it and no answer so far, which could means they probably not on any. As you seems to be on a deadend and would take any leads, only one that I can offer is perhaps asking their licensor to handle your dispute. Rollbit is with GamingCuracao. Mind that their findings will be considered as a final says and it could take weeks for them to clear the issue.

I was hoping some people in the community have any insight on Mediation for this matter? I was recommended Casino guru, ask gamblers and a few others but don't think they accept sportsbook cases from my research. Also, Rollbit is not on most of them, nor am I aware of an ADR platform that they use.

Any leads are helpful as I consider this case to still be open.

you got same case like me. my account is permanently banned with 20000$ in there.
just report scam rollbit site to Casino Guru.
i'll report all casino and crypto community as possbile as i can.( twitter,reddit,facebook,youtube )

I still have not got a response from Rollbit on this matter that explains what I actually did wrong. I have showed the evidence and all possible bets before my account is permanently  banned with 10.2k in there.

They don't tell me what TOS I broke and value betting is now a cause of account being closed and funds taken? Never heard of that before.

This has become a bit ridiculous with over a month now of them repeating that 'I am in profit so I didn't lose anything'. 'Sportsbook abuse'...

Why can't they just have a mediation or explain what I broke in their TOS? Would make this a lot easier for everyone...

Edit: Spelling mistake

who is on rollbit scam on side?
its is easy to find rollbit referral employee or idiot like you.

the fact is deposit 100$ and banned account 20000$ usd.
do not leave trash quote

I am still not sure what TOS that I broke! They keep repeating the same 'Sportsbook abuse' and he is in profit from Rollbit. This is literally all the explanation your support and Razer have given me so far!! I thought the goal is to be in profit? Or was I supposed to lose money with the site?

Really feel that I'm not going to get any further explanation from them on this matter. Please explain what the 'clear cut' sportsbook abuse is. It shouldn't be that difficult if you truly believe it is clear cut. Why is it ok to seize my account and funds? Really concerning from Rollbit here...

No Holy Darkness does not work for Rollbit, that is absurd. He has been helping my case and others against them for weeks now. He is a solid member of this community that looks at every case objectively and to throw the accusation that he works for them is outlandish.

Really?

holydarkness tagged Rollbit negatively to catch their attention to handle some cases recently. Is it a thing a staff will ready to do? If they are staffs, they can sort it out internally with internal links.

You just stir a shit towards a person who wanted to help you.

Really?

Deposit $100 and trade it to $20,000. Is it too good to be true?

Rollbit Razer just do withraws user money. do not leave trash post.
and there are several rollbit paid staff in bitcointalk forum
holydarkness shasan
totally scam site

What is the abuse? He made bets that your site allows? From the screenshots I can see they weren't all winning bets and not all 1.01 odds or whatever bullshit you're saying he abused. If you don't want players collecting bonuses, then you shouldn't allow bonuses to be earned from certain bets. You offered and accepted the bet, deal with it. Him being in profit is irrelevant!!!

It's insane that you penalize a player for making bets that you allow and accept. Why offer the odds if you're not going to honor them. Clear cut excuse for you guys to confiscate funds and not payout.

What an abuse that was, dumbass ;Dfrom a legal point of view, the player has the right to bet on everything that is offered on the site

Hey there,

Had some DMs about not replying to this thread.

Please find our response earlier in the thread here.

This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.

To reiterate for anyone new here, the player is in profit.

Thanks,
Razer

For now? I think the best you can do is wait patiently. There's no ADR platform that could help intermediating your case --that we know of-- so your best chance is probably wait for their reply here on the forum. I have left a negative feedback on both of their official accounts for a neighboring case in hope to persuade them solving cases against them that started to form a pile, and bitcoingirl has also left a neutral tag, albeit for different purpose. I suggest you to wait until they're back online and see if they'll respond to your case