Topic: Rollbit locked my account with $55k+ (Read 1107 times)

If he was told to wait and he did just that, it speaks volumes about his patience therefore full credit to the OP. It must extremely difficult for him to accept or even understand why any KYC related issue as well as investigation could take this length of time. It would be very interesting to read their reason for the excessive period when they write back to the OP.

I am not stating to be the case here but it does make you wonder why some casinos and gaming websites do not understand the importance of why many players do not want to have their accounts locked especially if/when they either have to repay loans and debts or have family expenses to cover.

It is somwhat off-topic but the practice of endless delays in completing KYC and/or third party gaming investigations is something that should be addressed across the board for all service providers. If only they would take the matter seriously.

To be fair, OP was previously "asked" to wait. He's still in the process of getting his SoW-level KYC verified and the investigation to be concluded. There was nothing he can do [aside from bumping the thread every day, which fortunately he didn't do, as it'll be quite unpleasant] other than waiting.

I've reached Razer, inquired details or anything at all regarding this case. Razer has not been online for weeks now, so probably it'll took a bit for him to reply me. Hopefully he'll give us something when he come back online.

You created this thread four months ago on 20th July 2024 to address the matter of $55,000+ but it has still not been resolved. Maybe it was for personal reasons or maybe you were just busy in real life but where have you been for the past month? If I had made an accusation that $55,000+ was effectively stolen from me and created this thread, I would have remained active in order to keep momentum behind my claim.

LOL, my bad, I must have somehow accidentally crossed your entry from my to-do list and marking it as done, as I completely forgot to reacquainted myself with it and take necessary action accordingly. Sorry. I'll do it right after I finished my round.

Edit: Ok, memory refreshed. Let me try to ping Razer and see if he'll want to revisit this thread.

I re uploaded your image to more friendly image host with the forum, for visibility shake.

https://i.imgur.com/Kpxirzj.png

I will have to take a major refresher course of your case as it's been quite a while, and I have to handle my IRL life soon, let me jot your name on my to-do list and I'll see later today if I can get a better [re]grasp of your situation.

UPDATE: been around 100 days right now and I'm still waiting for this "investigation" to finish. I contact them once every 2 weeks for an update but they keep saying I have to wait until a third party investigation is finished...

First of all, you can use your main [which became a rather public knowledge that you have a main here and only use this one to... vent up] and get all of those restriction "removed" [I assume that main acc is on a higher rank].

And suppose both are on a lower rank with time restriction between posts wouldn't it better to focus on your case and made each of the post between that cool-down period meaningfull instead of throwing accusation and waking old cases that could otherwise sleep undisturbed?

So I really don't understand the purpose of these posts if your situation [with your main acc] is already in motion,

I will share my toughts one day, it is not time yet. It is just Rollbit and Stake (as for now) just because I need to wait 6 minutes between each post as new user, and because I was just recently contacted by one of my agents to investigate about something on it. I can say pretty much something for any casino online, expecially the Curasao licensed ones. Exception is made for really few ones (which I will not promote anyway).

I will expose every single malicious casino owner.
Thank you for taking your time answering, but no, there is no need to invite Razer or Lucky (known scammer from csgodiamonds) to have more NPC answers. I would rather see them in jail than on an online forum.

I see that you made an account very recently and immediately posts some... complaints about casinos [Rollbit and Stake as the time I made this post], and I assume you have a bad experience with them, perhaps a situation that's not cleared and pending for resolution, with whichever casino it is. Yet I have not found any thread or post describing your case.

Do you mind to perhaps raise your own thread so it can be attended and tried instead of jumping from thread to thread for meaningless outcome? I'll promise you that I will come and read that thread if you raised any, and if proven to be necessary, will try to invite the rep. of the casino being involved in your [seemingly rather] bad experience.

The methods are always the same:

- NPC-like responses in support chat
- Support that ignores/ghosts you
- Permanently muted in chat so other users won't read your 'FUD'
- Withheld funds

Rollbit has many ways to scam unsuspecting users (some are very creative ways). They need to be stopped.

Nope, still waiting..

Any update OP?

i did get my money out of rollbit even tho they locked me , check out my post

UPDATE: Their reasoning now for disabling my account is because I have been gambling for over 2.5 years and losing well over $80k from a banned region. Never used a VPN besides when i wanted to do an occasional no-limit buy.
However I cannot provide proof for this through login history as my account has been disabled so unfortunately you guys would have to take my word for it.

They have also changed their reasoning once again for locking my account.

First their reasoning was a third party KYC and identity verification.
Second time it was a external investigation they can not disclose
Now its an external flag?

They did however say they can unlock my fund when I proof my source of funds which I have already done 5 weeks ago, so once again, I have submitted bank statements.

https://talkimg.com/images/2024/08/18/73ipD.png
https://talkimg.com/images/2024/08/18/73gVG.png
https://talkimg.com/images/2024/08/18/73Bmj.png

Sure, if you want to wait faster. That'll definitely help.

Your case is a third-party investigation related that's out of Rollbit's control. Creating a complaint on CasinoGuru, AskGamblers, or other "external websites" will subject you to the same waiting period and frequency of updates as you have right now.

UPDATE: 3 weeks have passed without any updates with the reasoning that its a third party investigation that they can not disclose.

Should I open up a case on one of those external websites ?

First, regarding the 200 fee for 198 USD deposit, there was a similar case far in the past and I can't remember whether it's Rollbit or other casino, but they require similar fee to retrieve a deposit made to a wrong chain that's yet to be supported by their system. Since I can't recall which casino it was, if it was other casino, then it means it's a common practice to charge a fee to retrieve a wrong-chain deposit, and if it's Rollbit, then they're consistent with what they said here with your case and the old case in the past, which means they did not "made up" that fee.

I do recall that the ongoing discussion was that although the fee is a bit too high, but that fee was needed to have their staff to retrieve the private key, access the wallet, manually transfer the fund, gas fee, and all. And the proposed solution by that casino at the time was to wait until they supported the chain, of which the depo will be credited to the account.

About second point, bug case, I understand correctly you're saying it's not credited back to you, the impression I get from your description of your deleted post was that they compensate the bug by re-crediting you,


And to address the rest of your case, point 3 to 7 and below, the best way to solve your situation, if you still have any, will be to have your own thread and get things broken down and solved one by one, to be clarified, instead of locking [and deleting] them, then roaming on other thread. I am failed to see how exactly it will help with the issue you currently have.

1) my case was these 200$ fee to recover a 198$ depo (I call it scam people) wasn’t in their ToS this 200$ fee so I didn’t agree with paying these.
2) second bug-case was not solved I give up when I understand they had no rules to respect.
3) u know well all u can do is making a bad pubbblicity but that won’t ask them to respect their own rules.
4) too much Rollbugs reports with proof we already know and saw it, but for this place is still legit this shame casino.
5) if you let me depo from UK let me get my winings (the hided case that was till 2 days ago). What a joke depo works, withdrawal no.
6) appreciate u’re tring to help but stop disinforming, rollbugs can steal all the money they want in most of the country due to unlicensed, so when u put here 100$ is like u throw to the window if u get a big win.
7) I can talk much I want as I get the proofs of their scams.

This casino is the best joke!! Everything depends on their 3rd party, I don’t give a fuck when I depo, I depo to rollbit not to theird 3rd part, that’s the stupid excuses I even read in my life. They should pay out asap this guy founds and close this scam casino that steal people’s money. So related to you stop disinforming people, this casino ain’t trust as that rollbugs reppresentive login each 2 weeks to don’t getlisted their casino as scam, what a joke!!!

Another guy waiting withdrawal, 130k since 48 hours , someone looking for a excuse to keep his money (rollbugs) ? Kinda if u win at nolimit slot, they payout the casino (weekly or monthly), the casino is trying to hold the money in here. In case they have financial problems atm should limit max bet to 1€ and not delaying people funds till thry get paid by slot provider. Pretty sure reading too much unresolved stuff related to rollbit and also too much jokes and enorm delays keeping people money and to some of you this seem normal, I call it scam if they cannot afford to solve out withdrawals they should close the doors to deposits, fortunately I stop playing here so I just hope for this guys to get their legit money back.