Topic: Rollbit locked my account with $55k+ - page 4. (Read 918 times)

Let me guess. these win you are from (Sportbets)?

If yes, I always see some of the accounts mostly create a problem while withdrawing or (casino) asking for some (KYC) while the activity is coming from the Sportsbet sector. Meanwhile, it's really rare to see any case from the casino sector.

Perhaps @Rollbit Razer can come to these threads to respond for the process? cause we can see on the screenshot it's still pending and in process. BTW @OP you can also open a case on https://casino.guru/complaints/, they have an experienced team for handling case gambling. So you have some 3 people are discussion in the case.
1. It's you
2. Rollbits
3. CasinoGuru (being the third parties for connecting and following discussion of the case).

Hi, thanks. It's fine, it's a newbie restriction. They can't show images on their post. Usually a higher ranked member will help by quoting for visibility. On this case, I'll take the honor.


With these images now visible to me and I can get a better grasp of the situation, I still stand by my initial opinion that it's quite normal, annoying, but it's still within an acceptable time range. I'll suggest you to refrain from touching the rest of your fund by betting them to avoid further loss.

Meanwhile, let me try to reach Razer and see if he can help expedite your verification process.

Hello I have re-uploaded the images to talkimg, however its not getting rendered when using an [img] block, sorry I'm new to this forum.

Don’t be surprised because the amount involved is already above 20K. KYC is not needed if you are losing because there’s no money outgoing from the casino. AML policy will take effect when there’s a huge sum of money from the casino going outside to user wallet because they need to regulate the money to make sure it will not be subject for potential money laundering.

This is a standard procedure of every casino with license. You are wagering huge amount of money so expect that you will be asked KYC if you are already withdrawing it since they do mention in their ToS of potential KYC anytime.

Rollbit is spending more than the amount in subject here  on their marketing. I guess you will be fine as long as you didn’t violate the casino ToS.

Hi, as I previously mentioned, I am currently having a problem with my internet connection and access to several websites are unavailable for me. Do you mind to do go to a bit of trouble and re-upload your images to talkimg? It's an image hosting site provided by one of our reputable forum member. I'll be able to view your screenshots if you uploaded them there and can hopefully understand your case better. From there, I'll see if it needs to and can be expedited.

With current information and being a bit blind because I can't see any conversation and proof, all I can say is that a KYC on such level is relatively normal. Long and annoying, yes, but still within range.

First time.


No, I didn't withdraw, it was straight after my win, I've made withdrawals for over 20k at a time before on the account.

My KYC is verified for level 1,2 and 3, I have done level 4 and 5 which is to prove my address and proof of income and I guess that's what I'm waiting for but 6 days seems a bit extreme to me..

I'm just calling them out for shady practises such as enabling and disabling my casino features, (I have lost 10k because I rage gambled thinking I would never see the money). Randomly muting me when bringing up KYC in public chat and saying "we do this to everyone awaiting KYC".

My internet is still frustratingly limited from several websites and crawl like a hermit crab on the rest of the sites. Can someone please help me reuploading OP's image to talkimg and make it visible so I don't have to access imgur [that's inaccessible to me]?

And OP, I understand [being pretty much blind because I can't see any of the screenshots] that your KYC is still being in process for 6 days, it asked [at least] a level 3 KYC, proof of address? They're not rejecting it or cancelling anything, it's simply still being processed?

have you submitted KYC before or this is your first time submitting it?

just curious, after winning $50k+, did you request a withdrawal? if you did, as far as I know, casinos usually would request KYC from people who are going to withdraw a huge amount that hasn't gone through KYC verification.


don't lose hope, I've seen KYC-related cases get resolved after a week or two sometimes even a month. good luck and congrats on winning $50k, I hope your case gets resolved soon.

Hello, I made this account to notify you guys that my Rollbit has been locked for currently 6 days (awaiting approval from a "KYC & Identity Verification Online processor")

This all started after I won over $50,000. I have been gambling on Rollbit for over 2.5 years now and have lost over $80,000. (as seen in the picture below)
The reason I'm saying this is because it's really coincidental they would KYC me after I win big, after gambling on it almost weekly for 2.5 years.

https://talkimg.com/images/2024/07/20/4NoRD.png

After I send my Id, uploaded a selfie and have proven my address they also asked me for bank statements which I provided proving I bought cryptocurrency with my bank on Kraken. (as seen in the pictures below)

https://talkimg.com/images/2024/07/20/4N41f.png

In chat logs from 4 days ago they said they would have an answer for me in the next hours (as seen in the picture below). Currently It's been day 6 and I'm still awaiting on their response.

https://talkimg.com/images/2024/07/20/4NhUG.png

After talking about my KYC in their public chat I got muted with the reasoning "they do this for every account that has KYC", even though I was able to use the chat functionality fine for the first three days I was KYC'd (as seen in the pictures below)

https://talkimg.com/images/2024/07/20/4N5eZ.png

When asking the support chat why I have been muted I get straight up ignored for three days. (as seen in the picture below)
https://talkimg.com/images/2024/07/20/4N9Q8.png

Now my account is entirely disabled which also means I'm losing out on my calendar rakeback (currently $400-500 a day), this has resulted in me losing an extra $3000.

The money is probably lost because I'm currently straight up getting ignored by Rollbit and getting a response that they are "awaiting their third party", atleast I can warn you guys about their shady practises.

I have also recorded every support interaction, if anyone is interested I could upload them to prove the pictures are not altered.