Rollbit locked my account with $55k+ - page 3.

acroman08

legendary

Activity: 2436

Merit: 1104

Quote from: Rollbit Razer on July 22, 2024, 10:14:40 AM

Quote from: holydarkness on July 21, 2024, 12:30:31 PM

-snip-

To clarify, it's not related to anything in our sphere. It's an alleged, very serious matter and once we receive requests like this, we must allow them to complete their investigation uninterrupted.

The investigation has nothing to do with the activity on their account, but the source of funds.

wait, I am more intrigued. so if the reason for the investigation was because of the gambler's source of funds, does this mean that it is neither the odds provider nor any slots provider that requested the investigation? sorry if the question is a bit intruding but I am just really curious as to why the reason for the investigation is because of the gambler's funds.

AHOYBRAUSE

hero member

Activity: 728

Merit: 803

Leading Crypto Sports Betting & Casino Platform

Quote from: Rollbit Razer on July 22, 2024, 10:14:40 AM

Quote from: holydarkness on July 21, 2024, 12:30:31 PM

-snip-

To clarify, it's not related to anything in our sphere. It's an alleged, very serious matter and once we receive requests like this, we must allow them to complete their investigation uninterrupted.

The investigation has nothing to do with the activity on their account, but the source of funds.

Just to make this clear, who exactly is asking for this investigation if not rollbit?? The odds provider or any slots provider has nothing to do with funds, they just offer the games. For them the money is just a number, rollbit is controlling and managing the deposited funds, nobody else.

Rollbit Razer

copper member

Activity: 84

Merit: 51

Quote from: holydarkness on July 21, 2024, 12:30:31 PM

-snip-

To clarify, it's not related to anything in our sphere. It's an alleged, very serious matter and once we receive requests like this, we must allow them to complete their investigation uninterrupted.

The investigation has nothing to do with the activity on their account, but the source of funds.

throwaccount58

newbie

Activity: 24

Merit: 0

Quote from: holydarkness on July 22, 2024, 05:46:13 AM

To clarify, and re-reading your opening post, you have completed the KYC process, they've accepted the documents you provided and your account is marked as successfully passed them? Or is it still on process?

If it already passed their KYC, the betting history as you described should shed us some light and matched with Razer's explanation, that your account is currently being investigated following a big win on Sugar Rush.

Level 1,2 and 3 KYC have been passed. After the big win was asked to verify address + bank statements and that's what I think I'm currently waiting on.

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: throwaccount58 on July 21, 2024, 03:10:02 PM

Quote from: acroman08 on July 21, 2024, 02:52:45 PM

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

This is not entirely true, I have placed 2x $250 bets on spain winning which resulted me in winning $1250. When I woke up I got KYC'd and completed level 3. This was completed and all was fine, I then did a $180 sugar rush which paid $33.000, immediately after that I was asked for a level 4+5 KYC without making a withdrawal. I then played some blackjack while awaiting my pending level 4 and 5 KYC and ended up with a balance of over $60.000 when asking in global chat how long KYC takes because I had been waiting for over 9 hours, after asking this my account got muted. I then had a gut feeling something was not right and started doing $10.000 bonus buys resulting in me losing over $20.000, in which they disabled my account.

I have emailed them at [email protected] currently still awaiting their response, I don't know what's going on but this all looks very shady to me.

When I get home I can upload images of these chat messages with support of them saying I'm KYC'd verified and disabling, re-enabling my account.

To clarify, and re-reading your opening post, you have completed the KYC process, they've accepted the documents you provided and your account is marked as successfully passed them? Or is it still on process?

If it already passed their KYC, the betting history as you described should shed us some light and matched with Razer's explanation, that your account is currently being investigated following a big win on Sugar Rush.

Rating Place

legendary

Activity: 3836

Merit: 1061

Quote from: throwaccount58 on July 21, 2024, 03:10:02 PM

Quote from: acroman08 on July 21, 2024, 02:52:45 PM

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

This is not entirely true, I have placed 2x $250 bets on spain winning which resulted me in winning $1250. When I woke up I got KYC'd and completed level 3. This was completed and all was fine, I then did a $180 sugar rush which paid $33.000, immediately after that I was asked for a level 4+5 KYC without making a withdrawal. I then played some blackjack while awaiting my pending level 4 and 5 KYC and ended up with a balance of over $60.000 when asking in global chat how long KYC takes because I had been waiting for over 9 hours, after asking this my account got muted. I then had a gut feeling something was not right and started doing $10.000 bonus buys resulting in me losing over $20.000, in which they disabled my account.

I have emailed them at [email protected] currently still awaiting their response, I don't know what's going on but this all looks very shady to me.

When I get home I can upload images of these chat messages with support of them saying I'm KYC'd verified and disabling, re-enabling my account.

Do not make any more bets. Many casinos delay payouts hoping that you will lose it back. There are cases of that here at BCT.

throwaccount58

newbie

Activity: 24

Merit: 0

Quote from: acroman08 on July 21, 2024, 02:52:45 PM

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

This is not entirely true, I have placed 2x $250 bets on spain winning which resulted me in winning $1250. When I woke up I got KYC'd and completed level 3. This was completed and all was fine, I then did a $180 sugar rush which paid $33.000, immediately after that I was asked for a level 4+5 KYC without making a withdrawal. I then played some blackjack while awaiting my pending level 4 and 5 KYC and ended up with a balance of over $60.000 when asking in global chat how long KYC takes because I had been waiting for over 9 hours, after asking this my account got muted. I then had a gut feeling something was not right and started doing $10.000 bonus buys resulting in me losing over $20.000, in which they disabled my account.

I have emailed them at [email protected] currently still awaiting their response, I don't know what's going on but this all looks very shady to me.

When I get home I can upload images of these chat messages with support of them saying I'm KYC'd verified and disabling, re-enabling my account.

AHOYBRAUSE

hero member

Activity: 728

Merit: 803

Leading Crypto Sports Betting & Casino Platform

Quote from: acroman08 on July 21, 2024, 02:52:45 PM

Quote from: AHOYBRAUSE on July 21, 2024, 02:38:46 PM

-snip
Since when is a 3rd party verifier requesting an investigation??
You deposit and play at the casino, which is holding your money. They can USE a 3rd party verifier but this verifier has nothing else to do than checking a document and that's it.
Rollbit is yet again just blaming some other party (mostly it's the player they blame) for their own shortcomings, that's just ridiculous. Also not updating the player about this is bad customer support. Why else would he have to come here?

Also, he doesn't need to be blocked from receiving his earned rewards, a block of the withdrawal option while going through KYC is sufficient and bad enough already. Any other casino that asks for KYC lets you continue playing and getting your rewards while waiting for KYC.
Seems like they just don't want to pay the bonuses he rightfully earned through his gameplay.

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

That's why I replied to what holydarkness wrote, it sounds odd.
But still, OP says he made the bet on the Euro final. I mean, what investigation has to be done here? It's been the biggest game if the year obviously.

acroman08

legendary

Activity: 2436

Merit: 1104

Quote from: AHOYBRAUSE on July 21, 2024, 02:38:46 PM

-snip
Since when is a 3rd party verifier requesting an investigation??
You deposit and play at the casino, which is holding your money. They can USE a 3rd party verifier but this verifier has nothing else to do than checking a document and that's it.
Rollbit is yet again just blaming some other party (mostly it's the player they blame) for their own shortcomings, that's just ridiculous. Also not updating the player about this is bad customer support. Why else would he have to come here?

Also, he doesn't need to be blocked from receiving his earned rewards, a block of the withdrawal option while going through KYC is sufficient and bad enough already. Any other casino that asks for KYC lets you continue playing and getting your rewards while waiting for KYC.
Seems like they just don't want to pay the bonuses he rightfully earned through his gameplay.

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

AHOYBRAUSE

hero member

Activity: 728

Merit: 803

Leading Crypto Sports Betting & Casino Platform

Quote from: holydarkness on July 21, 2024, 12:30:31 PM

Quote from: throwaccount58 on July 21, 2024, 08:44:38 AM

Quote from: Rollbit Razer on July 21, 2024, 07:48:28 AM

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to [email protected]

Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.

Hi, as they've replied and explained above, it's a third party verifier who request an investigation, and the length of the investigation is also unknown to rollbit. hence, the answer; they honestly can't give you much information on how long will it take. Rest assured that if they found nothing wrong, they will not confiscate anything and most likely will let it through.

Since when is a 3rd party verifier requesting an investigation??
You deposit and play at the casino, which is holding your money. They can USE a 3rd party verifier but this verifier has nothing else to do than checking a document and that's it.
Rollbit is yet again just blaming some other party (mostly it's the player they blame) for their own shortcomings, that's just ridiculous. Also not updating the player about this is bad customer support. Why else would he have to come here?

Also, he doesn't need to be blocked from receiving his earned rewards, a block of the withdrawal option while going through KYC is sufficient and bad enough already. Any other casino that asks for KYC lets you continue playing and getting your rewards while waiting for KYC.
Seems like they just don't want to pay the bonuses he rightfully earned through his gameplay.

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: throwaccount58 on July 21, 2024, 08:44:38 AM

Quote from: Rollbit Razer on July 21, 2024, 07:48:28 AM

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to [email protected]

Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.

Hi, as they've replied and explained above, it's a third party verifier who request an investigation, and the length of the investigation is also unknown to rollbit. hence, the answer; they honestly can't give you much information on how long will it take. Rest assured that if they found nothing wrong, they will not confiscate anything and most likely will let it through.

PX-Z

hero member

Activity: 1554

Merit: 880

pxzone.online

Quote from: throwaccount58 on July 21, 2024, 08:44:38 AM

Quote from: Rollbit Razer on July 21, 2024, 07:48:28 AM

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to [email protected]

Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.

Sounds everything is right, so you will need to do is to wait until the third party KYC provider made a heads up about your KYC status. And it looks like it will be approved knowing you are already a level 3 KYC approved. But i don't think this will go far for two weeks for them to finish the verification.

ryzaadit

legendary

Activity: 2604

Merit: 1251

Quote from: throwaccount58 on July 21, 2024, 08:44:38 AM

-snip-

Live chats and verification teams are the most different teams/departments.

I was working as a moderator on web3 (NFTs) handling a ticketing system in discord. Usually, respond the same things stated based on FAQ + with a few words (in some situations can take longer than we are expected).

Quote from: acroman08 on July 21, 2024, 08:48:41 AM

-snip-

He just taken the conclusion based the newest thread, meanwhile 1xbet have really many case and since most of us know they're scamming. At least, people in here are aware enough for not promoted or play on their casino.

acroman08

legendary

Activity: 2436

Merit: 1104

Quote from: Rating Place on July 20, 2024, 08:35:45 PM

There should almost be a pinned thread to warn others about Rollbit. They are as bad as 1xbet/1xbit. I’d compare the complaints against both these books and 1xbit may even be safer.

I am not trying to side with Rollbit or anything but compared to 1xbit, Rollbit's forum representative does address the issue/complaint that has been posted against them when they can and Rollbit actually tries to solve the issue if possible, 1xbit on the other hand just ignores and hopes the complainant gives up and stops bothering them.

throwaccount58

newbie

Activity: 24

Merit: 0

Quote from: Rollbit Razer on July 21, 2024, 07:48:28 AM

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to [email protected]

Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.

ryzaadit

legendary

Activity: 2604

Merit: 1251

Quote from: Rating Place on July 21, 2024, 06:27:29 AM

-snip-

You gotta be kidding right?

Big or not, it's a scam. There so many allegations have been proved on 1XBET/1XBIT while comparing to Rollbits each case is being reviewed even the represent from the casino is responding. If you want to compare them.

Bitcointalk: Has been proven mostly case are valid and scams fro 1XBET/1XBIT, it also have negative trust. Meanwhile each rollbits case, are being reviewed + there has some progress solved on here too with bigger fund. 1XBIT/1XBET just self moderator their thread and deleted + not responding anythings.
Trust Piliots (since you using these as your review): Have more low scores comparing roll bits.
Casino Guru Complain: 1XBET+1XBIT has more cases on thee rather than roll bits.

Let's be real, If I have 5,000$ and want to deposit + need to pass several identities. I more happy on (Rollbits) rather than 1XBET/1XBIT. We already know the tactics from 1XBET/1XBIT, they're not processing big withdraw and let the small withdraw process.

See in the top, at least they responding while 1xBET/1XBIT deleted some message and ignore all scam allegation.

Rollbit Razer

copper member

Activity: 84

Merit: 51

Quote from: throwaccount58 on July 20, 2024, 08:49:22 AM

-snip-

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to [email protected]

Rating Place

legendary

Activity: 3836

Merit: 1061

Quote from: ryzaadit on July 21, 2024, 12:58:53 AM

Quote from: Rating Place on July 20, 2024, 08:35:45 PM

-snip-

You must be kidding right?

Your comparison to the real scammer, while 1XBET are already proven scammed and you proof 1XBET/1XBIT is better than Rollbits? Geez. I'm laugh while you tell us 1XBIT/1XBET more safer. Even judging by your review thread.

1XBIT being put by yourself on (F List) > Meanwhile there is no case list being put by you even we have a lot case against them > Putting Trust Pillots as review ? cause we all know there are some bot services on this review provider and do not recommend using them (but even though they have lowest score against rollbits). Your word in here between your review are not the same (make me question, can you make a review or not).

They are indeed scamming people and processing low withdraw

I’m not saying that 1xbet/1xbit is a safe book, although they are huge. They are bigger than all books here except for Stake. They have lots of big sponsorships. They do have a lot less complaints here at bitcointalk than Rollbit. The complaints at both books are identical. Winning big in the sportsbook means KYC where your money may be taken. Rollbit has a D+ rating so they are close in that regards. The last two complaints against Rollbit have been for over $50k. If those turn out to be legitimate, they are pretty much the same, if not worse. Rollbit stated that if one play is made from a restricted country, they can steal $64k.

ryzaadit

legendary

Activity: 2604

Merit: 1251

Quote from: Rating Place on July 20, 2024, 08:35:45 PM

-snip-

You must be kidding right?

Your comparison to the real scammer, while 1XBET are already proven scammed and you proof 1XBET/1XBIT is better than Rollbits? Geez. I'm laugh while you tell us 1XBIT/1XBET more safer. Even judging by your review thread.

1XBIT being put by yourself on (F List) > Meanwhile there is no case list being put by you even we have a lot case against them > Putting Trust Pillots as review ? cause we all know there are some bot services on this review provider and do not recommend using them (but even though they have lowest score against rollbits). Your word in here between your review are not the same (make me question, can you make a review or not).

They are indeed scamming people and processing low withdraw

Rating Place

legendary

Activity: 3836

Merit: 1061

There should almost be a pinned thread to warn others about Rollbit. They are as bad as 1xbet/1xbit. I’d compare the complaints against both these books and 1xbit may even be safer.

Topic: Rollbit locked my account with $55k+ - page 3. (Read 996 times)