OP, apologies for the lack of update within our support system.
There's not much we can add here except let you know this isn't pending anything related to us.
We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.
For further information, I'd suggest reaching out to
[email protected]Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.
Hi, as they've replied and explained above, it's a third party verifier who request an investigation, and the length of the investigation is also unknown to rollbit. hence, the answer; they honestly can't give you much information on how long will it take. Rest assured that if they found nothing wrong, they will not confiscate anything and most likely will let it through.
Since when is a 3rd party verifier requesting an investigation??
You deposit and play at the casino, which is holding your money. They can USE a 3rd party verifier but this verifier has nothing else to do than checking a document and that's it.
Rollbit is yet again just blaming some other party (mostly it's the player they blame) for their own shortcomings, that's just ridiculous. Also not updating the player about this is bad customer support. Why else would he have to come here?
Also, he doesn't need to be blocked from receiving his earned rewards, a block of the withdrawal option while going through KYC is sufficient and bad enough already. Any other casino that asks for KYC lets you continue playing and getting your rewards while waiting for KYC.
Seems like they just don't want to pay the bonuses he rightfully earned through his gameplay.
