Hello, I made this account to notify you guys that my Rollbit has been locked for currently 6 days (awaiting approval from a "KYC & Identity Verification Online processor")
This all started after I won over $50,000. I have been gambling on Rollbit for over 2.5 years now and have lost over $80,000. (as seen in the picture below)
The reason I'm saying this is because it's really coincidental they would KYC me after I win big, after gambling on it almost weekly for 2.5 years.
https://talkimg.com/images/2024/07/20/4NoRD.pngAfter I send my Id, uploaded a selfie and have proven my address they also asked me for bank statements which I provided proving I bought cryptocurrency with my bank on Kraken. (as seen in the pictures below)
https://talkimg.com/images/2024/07/20/4N41f.pngIn chat logs from 4 days ago they said they would have an answer for me in the next hours (as seen in the picture below). Currently It's been day 6 and I'm still awaiting on their response.
https://talkimg.com/images/2024/07/20/4NhUG.pngAfter talking about my KYC in their public chat I got muted with the reasoning "they do this for every account that has KYC", even though I was able to use the chat functionality fine for the first three days I was KYC'd (as seen in the pictures below)
https://talkimg.com/images/2024/07/20/4N5eZ.pngWhen asking the support chat why I have been muted I get straight up ignored for three days. (as seen in the picture below)
https://talkimg.com/images/2024/07/20/4N9Q8.pngNow my account is entirely disabled which also means I'm losing out on my calendar rakeback (currently $400-500 a day), this has resulted in me losing an extra $3000.
The money is probably lost because I'm currently straight up getting ignored by Rollbit and getting a response that they are "awaiting their third party", atleast I can warn you guys about their shady practises.
I have also recorded every support interaction, if anyone is interested I could upload them to prove the pictures are not altered.
