Again: this doesn't matter. Their maximum profit combined with the house edge should ensure they never lose a significant portion of their bankroll. You win some, you lose some. And in the casino's case, they win more than they lose.
Since the op said 10 grand was alot for him then we can assume maybe that the amount in total he won from them is in the 5 figure range. Not 6. So not a huge amount of money for a business but still probably a bit outside of the norm for what they want in a typical gambling customer that uses their website. maybe that's why he's no longer welcome there.
We appreciate you bringing these issues forward but we must add further context that you failed to mention.
This was not your first account on Rollbit, you've had numerous accounts limited & banned.
if that's true then the op has no leg to stand on.
Each time, sufficient warnings were given to ensure you understood that future accounts would be actioned and we'd seek to recoup loses from such abuse.
if thats true then he doesn't have a leg to stand on.
As you correctly identified, we're generally fine with folks having alternative accounts as long as they're not being utilised for nefarious purposes.
This was not the case here, you opened multiple accounts with the sole purpose of abusing our sportsbook, something you were warned previously for.
sounds like something people would try and do. i'm sure it's happened to you guys alot.
Following previous warnings, you were permitted or already did withdraw all of your funds.
and then he put in 10 grand into another account and that's when he got his funds frozen after all of that. if that's the case then he got treated pretty well i would say.
It's worth noting for the other participants of this thread, this is most definitely not an action we profit from. It's more recouping losses, as we've already lost a significant amount of value through this type of abuse.
I bet so. you have to hammer those nails when they come out of the woodwork.
I would think it is very nice of a sportsbook/casino to actually warn someone not to do something before they resorted to more extreme measures. I mean how much nicer can you be than that?
Like I said, 2 sides to every story. Then the truth...