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Topic: Rollbit.com scamming $10,000 USD [Careful not to bet in their casino!] ❗ - page 6. (Read 1994 times)

legendary
Activity: 2716
Merit: 7007
Farewell, Leo. You will be missed!
The most common reason for people to create sub accounts is, to send money there to "vault" it.
Lets say you win 1k. Some people will send 500 to their second account to have it secure.
That's what private and non-custodial wallets are for. Not a primary or secondary account on a centralized service such as an online casino or an exchange where the "vaulted" money can be taken away from you at any time.

After the Admin sent the sarcastic message, i replied to him with this thread and told him he should explain himself public. Left me on read. So yea, i did reach out to them.
That was a member of their support team. I am talking about the person representing them on Bitcointalk. The account you linked to under "Scammers Profile Link". Rollbitcom should be made aware of this accusation.
copper member
Activity: 56
Merit: 21
Web3 is the future.
The most common reason for people to create sub accounts is, to send money there to "vault" it.
Lets say you win 1k. Some people will send 500 to their second account to have it secure.
Most of them obviously end up sending it back to the first one tho.
Another example is, people thinking their seed will change. So they hope for "better luck".



I don't think you should have used your accounts in this way. Btw, have you reached out to Rollbit's forum account and informed them to comment in this thread? I think you should do that. I am also going to tag LoyceV in this post. I like the way he thinks and how he analyzed some other situations in the past involving scams and abuses. @LoyceV, whenever you get a chance...   

After the Admin sent the sarcastic message, i replied to him with this thread and told him he should explain himself public. Left me on read. So yea, i did reach out to them.
legendary
Activity: 2716
Merit: 7007
Farewell, Leo. You will be missed!
And that's where it's not clear. How would they are going to define nefarious purposes.
Well, that's the thing. Anyway they want to. It's up to them to decide if what the player does is nefarious. Accepting the terms means agreeing to all of them. And one of the points is that they can close an account for any reason they want. It's bullshit, it's wrong, but hey, gamblers decided that traditional fiat casinos weren't good enough. In that case, enjoy the "safe wild wild west" of crypto gambling. Since OP's account got locked, it's safe to assume that his use of multiple accounts was considered as nefarious.

If all looks correct then why would a user will create more than one account at all?
There aren't many valid reasons to be honest. One I can think of is if you lose access to your 1st account or you get it hacked and you can no longer gamble from it. If the associated email is gone as well, you will have no way to recover it. Maybe the support can help, but who knows? Creating a new account in this case would be a justified reason.


I partly agree with you here. BUT, second line says "We reserve the right to disable accounts that have been created with the intention to abuse our bonus, coupon and chat features".

So while they start off with using the generic "nefarious purposes", they go into more detail what they exactly mean with that.
No, I don't think that's what it means. I don't think that second part cancels out the previous one. They go into more details regarding the reasons why accounts can be locked, and that's where they mention bonus abuse and those other examples. But the restriction for creating accounts for "nefarious purposes" is still there. 

Furthermore regarding sportsbetting, they do have this line i pointed out before

Also, I just found this:


Quote
"3.26. In case of suspicion of unfair activity, Sportsbook platform reserves the right to void any bet or any part of it, thus making the questionable bet invalid (in these cases, the payout is made with odds of “1”) or suspend any withdrawals for up to 31 calendar days."
That's got nothing to do with your case. That's about things like match fixing, wrong odds, open markets for betting when they should be closed, etc. Let's say you are watching a football match and a team scores a goal, but the betting provider fails to close the markets in time due to human error, and that allows you to still submit bets in a situation where the result has changed and all betting should be disabled. If that happened, the casino would have the right to cancel and void such bets.

I don't think you should have used your accounts in this way. Btw, have you reached out to Rollbit's forum account and informed them to comment in this thread? I think you should do that. I am also going to tag LoyceV in this post. I like the way he thinks and how he analyzed some other situations in the past involving scams and abuses. @LoyceV, whenever you get a chance...   
copper member
Activity: 56
Merit: 21
Web3 is the future.
I am not sure why they allow their customers to use multiple accounts at the same time because there is too much room for abuse there.

I am looking at their FAQ and the part you mentioned about alt-accounts. Yes, they do allow it, but you are forgetting the most important part of that rule. You can use alt accounts as long as you have not created another account for nefarious purposes. 


 


I partly agree with you here. BUT, second line says "We reserve the right to disable accounts that have been created with the intention to abuse our bonus, coupon and chat features".

So while they start off with using the generic "nefarious purposes", they go into more detail what they exactly mean with that.

And as i said before, i do think that it has to be stated in the terms of service, if u dont want people to create new accounts to get refreshed betting limits. Every other site does that.

Im not multi accounting on any other platform, because of exactly this reason.


Furthermore regarding sportsbetting, they do have this line i pointed out before

Also, I just found this:


Quote
"3.26. In case of suspicion of unfair activity, Sportsbook platform reserves the right to void any bet or any part of it, thus making the questionable bet invalid (in these cases, the payout is made with odds of “1”) or suspend any withdrawals for up to 31 calendar days."


"suspend any withdrawals for up to 31 calendar days."
The problem here is that you can't just change your rules the way you like. Or are the customers the only ones that have to act according to the ToS while Rollbit can just spit on them? If we would assume that you declare my behavior "unfair", the maximum punishment here should be to suspend my withdrawal for 31 calendar days. In addition, this is not the case on this account, because I haven't placed a single bet on the account in question.



legendary
Activity: 2702
Merit: 2645
Farewell LEO: o_e_l_e_o
I am looking at their FAQ and the part you mentioned about alt-accounts. Yes, they do allow it, but you are forgetting the most important part of that rule. You can use alt accounts as long as you have not created another account for nefarious purposes.  
https://rollbit.com/faq
And that's where it's not clear. How would they are going to define nefarious purposes. It can work for both side. Advantage for a casino to abuse if the case of the OP is real. On the other hand, users will abuse too. Besides, I don't like the fact they said he was depositing to give the money back (That's what I think abuse from the casino side).

Quote
If your first account got limited, and you aren't allowed to place bets above a certain threshold, creating multiple accounts to avoid this restriction can be seen as a "nefarious purpose".If your betting limit is $1.000/day or per match, that doesn't give you the right to create 4 more accounts, so that you can wager a total of $5.000, for example. It might sound harsh, but that's the way they are going to look at it. You are abusing the limits placed on you as an individual.
If all looks correct then why would a user will create more than one account at all?
legendary
Activity: 2716
Merit: 7007
Farewell, Leo. You will be missed!
I am not sure why they allow their customers to use multiple accounts at the same time because there is too much room for abuse there.

I am looking at their FAQ and the part you mentioned about alt-accounts. Yes, they do allow it, but you are forgetting the most important part of that rule. You can use alt accounts as long as you have not created another account for nefarious purposes. 
https://rollbit.com/faq

If your first account got limited, and you aren't allowed to place bets above a certain threshold, creating multiple accounts to avoid this restriction can be seen as a "nefarious purpose".If your betting limit is $1.000/day or per match, that doesn't give you the right to create 4 more accounts, so that you can wager a total of $5.000, for example. It might sound harsh, but that's the way they are going to look at it. You are abusing the limits placed on you as an individual.

And when you did that, Rollbit did this:

Quote
TERMINATION
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
https://rollbit.com/terms-and-conditions

Using multiple accounts to undo set betting limitations can be a reason for termination because of "Any reason whatsoever".
And when that happened, you lost your right to continue using their service ("Your right to use the Service will cease immediately"). That can mean any actions such as depositing, wagering, withdrawing, etc.

I wish you could get your money back, but I am skeptical about it. Maybe they will agree to do it to look good in front of the community here, but I don't know.
I'm not a lawyer or anything like that. I am just interpreting what I see. I would advice you to seek professional help though to see if you have a case against them. 
sr. member
Activity: 1820
Merit: 386
I do understand what you are trying to say, but i just told here what happened. I would be very happy, if someone comes forward from their side and answers to this, as im getting ignored by them. I do feel like i can flag them already, because as of now, they scammed me.

Their site shows in the bottom:

Copyright © 2022 rollbit.com. All rights reserved. Rollbit is a brand name of Bull Gaming N.V. Company Address: Abraham de Veerstraat 9, Willemstad, Curacao

Their company is registered there but they don't seem to have a license.

Not sure what to do in this case, just spread your story to as many people as possible over the web.
copper member
Activity: 56
Merit: 21
Web3 is the future.

It would be nice to hear from Rollbit representative before you move further. Like leaving a negative tag or even creating a flag.


What exactly do you mean with that?
You should contact the casino representative on the forum to your concerns in this thread.
contact them and take them to explain your loss problem before you create a tag or flag for a casino representative account.
when all is proven a mistake by the casino, of course, the other members will support your flag. but given Rollbit's current reputation, I doubt they did anything that could hurt their business.
so we wait for them to come if you have contacted them.


Im not quite sure what you are talking about. The chat message i screenshoted, is from one of Rollbits admins/owners. He said "thanks for depositing some of the funds back".
I did reply to this, but i didnt receive any answers.

Furthermore my account with the deposit is already banned.

I do understand what you are trying to say, but i just told here what happened. I would be very happy, if someone comes forward from their side and answers to this, as im getting ignored by them. I do feel like i can flag them already, because as of now, they scammed me.
newbie
Activity: 6
Merit: 0
Woow that a huge amount of money and regarding your issue, I don't think it's fair to ban a player's account while you doesn't breach their tos(creating multiple accounts). Sorry to hear this op and hopefully you can get back your hard earned money! Undecided

Support only gives prefabricated standard answers and even after 72 hours you only get the same answer, always excuses.

@https://bitcointalksearch.org/user/rollbitcom-3067300 This Rollbit.com scammer suck! let's expose this scammer and make everyone aware of this casino if this case still unresolved.

I guess for this issue if you have time you can seek help for legal authorities who's expert to handle crypto scamming cases in your country.
hero member
Activity: 994
Merit: 654

It would be nice to hear from Rollbit representative before you move further. Like leaving a negative tag or even creating a flag.


What exactly do you mean with that?
You should contact the casino representative on the forum to your concerns in this thread.
contact them and take them to explain your loss problem before you create a tag or flag for a casino representative account.
when all is proven a mistake by the casino, of course, the other members will support your flag. but given Rollbit's current reputation, I doubt they did anything that could hurt their business.
so we wait for them to come if you have contacted them.
copper member
Activity: 56
Merit: 21
Web3 is the future.

It would be nice to hear from Rollbit representative before you move further. Like leaving a negative tag or even creating a flag.


What exactly do you mean with that?
copper member
Activity: 56
Merit: 21
Web3 is the future.

The easy solution is to send the remaining balance (since you are limited) to the address that the coin came from. Have you used a noncustodial wallet?



Yea, thats what i did. Requested the withdrawal to the Wallet i initially deposited with. They banned my account tho. Its not like this is still pending. So far they took my money and shut me out.
legendary
Activity: 2702
Merit: 2645
Farewell LEO: o_e_l_e_o
3 Days ago, I created another account and deposited 10.000$ in bitcoin (which for me is a big amount). When I wanted to place a bet, I noticed that my account had been already limited. I couldn't wager a single dollar on anything. Obviously, I went to withdraw it all. However, due to the AML laws, you have to wager your deposits at least once, so they declined my withdrawal (which is fine and honest of course). After waiting for a day or two, I asked them what was going on and why the AML investigation was taking so long. They just ignored me. I even offered that I can just wager the whole amount through in slots just so I can get at least some of my money back (which they, of course, ignored).
The whole process took them until today.
The easy solution is to send the remaining balance (since you are limited) to the address that the coin came from. Have you used a noncustodial wallet?


Quote
We appreciate you depositing some of the funds back
I am calling it nonsense.
From the description above even from the commonsense, when the user deposited, he did not deposit to intend to give the fund back. Saying it appreciating for fund back is just a lie.

It would be nice to hear from Rollbit representative before you move further. Like leaving a negative tag or even creating a flag.
copper member
Activity: 56
Merit: 21
Web3 is the future.

I'd think Rollbit isn't wrong in this accusation, you're just greedy want to maximize your profit without think twice.

*without thinking twice.


Why the OP hasn't used other sites instead?!  Huh

If he is that successful what's so special about this site Rollbit?


I really liked Rollbit. An odd question really... What does my 'success' have to do with anything?

Also how do you jump to the conclusion i am not using other sites aswell? I am, just not multi accounting on other sites, since its not allowed!

But since it is on Rollbit (as you can see on the provided screenshot), i kept using their site.
copper member
Activity: 56
Merit: 21
Web3 is the future.
Obviously, I saw an opportunity there to gamble with bigger amounts even if I do get limited. In case I did get limited, I just created a new account.
The problem start here, why you're not contact the live support first when your first account got limited, why you just directly create a new account? if they give you limit, this mean there's something on your account. I think Rollbit consider this act as "nefarious" since you're want to escape from the limit by create a new account.

I'd think Rollbit isn't wrong in this accusation, you're just greedy want to maximize your profit without think twice.

That is not the point. I confirmed multiple times if multi-accounting was fine & it was. I haven't broken a single term or condition that they've set on their website. Again, has nothing to do with being greedy or not. If I am beating the bookies then it is what it is. Again I bet on NBA and I could have lost too, they wouldn't bat an eye then. Just because I ended up on a winning streak, Rollbit decided to steal my money.
sr. member
Activity: 1820
Merit: 386

I'd think Rollbit isn't wrong in this accusation, you're just greedy want to maximize your profit without think twice.

*without thinking twice.


Why the OP hasn't used other sites instead?!  Huh

If he is that successful what's so special about this site Rollbit?
hero member
Activity: 728
Merit: 549
Obviously, I saw an opportunity there to gamble with bigger amounts even if I do get limited. In case I did get limited, I just created a new account.
The problem start here, why you're not contact the live support first when your first account got limited, why you just directly create a new account? if they give you limit, this mean there's something on your account. I think Rollbit consider this act as "nefarious" since you're want to escape from the limit by create a new account.

I'd think Rollbit isn't wrong in this accusation, you're just greedy want to maximize your profit without think twice.
legendary
Activity: 3584
Merit: 1023
I would like to hear what rollbit has to say or someone from their team . This is a big accusation and i think we need to hear their side aswell. Hopefully someone comes and solves this problem.
copper member
Activity: 56
Merit: 21
Web3 is the future.
Also, I just found this:


Quote
"3.26. In case of suspicion of unfair activity, Sportsbook platform reserves the right to void any bet or any part of it, thus making the questionable bet invalid (in these cases, the payout is made with odds of “1”) or suspend any withdrawals for up to 31 calendar days."


"suspend any withdrawals for up to 31 calendar days."
The problem here is that you can't just change your rules the way you like. Or are the customers the only ones that have to act according to the ToS while Rollbit can just spit on them? If we would assume that you declare my behavior "unfair", the maximum punishment here should be to suspend my withdrawal for 31 calendar days. In addition, this is not the case on this account, because I haven't placed a single bet on the account in question.
jr. member
Activity: 79
Merit: 2
If you're not welcome to place bets thats one thing but they shouldn't take your money and refuse to let you withdraw what you have deposited.
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