Having fun with it is one thing. But I don't think OP had a practical joke on his mind when he created his second account.
If that's the case, sports betting is flawed.
Gambling is flawed and winners are undesirable.
So they just created the multi-accounting allowance to scam people? If it's considered fair use in your eyes, then there's clearly something wrong with this industry, something wrong with you protecting them.
I can say the same thing. If you consider using multiple accounts as a workaround to betting limits, then there is something wrong with you and your interpretation of what is fair and what isn't. I am not protecting them. I just don't agree with you and your way of understanding fair usage. I think you knew exactly what you wanted to do but it didn't work. Or maybe it worked for a while until they figured it out. This last part is again speculation based on the support admins answer where he thanked you for giving back a part of the money you allegedly took from the casino.
If a player plays by the rules and follows every rule and every clause of Rollbit's T&C precisely.
That's again your interpretation of events. Mine is different and that's why we don't see eye to eye. You think your multi-accounting was cute and innocent fun, I think it was a well thought out move to get greater betting limits, wager more than allowed, and win more.
Furthermore, I've been waiting for days for them to tell their side of the story here, which they have just avoided. Tells you something about it, doesn't it?
That we agree on. No matter what decision was taken, they should explain what they think happened and why they did what they did.
Not a single rule or warning was given to me not to multi-account to bet on better limits.
Sorry, but it doesn't work that way. Show me where you asked their support if you are allowed to use multiple accounts to circumvent set betting restrictions and they said it's fine to do that!
it was confirmed multiple times by their own staff that it is fine to multi-account.
The reasons and purposes for the multi-accounting is the question, not if it is or it isn't allowed. You didn't ask them the right questions, so they couldn't have given you the correct answers that apply to the way you wanted to use your betting accounts. That screenshot from your friend has nothing to do with your case.