Topic: Roobet.com | Crypto’s Fastest Growing Casino 🦘 - page 268. (Read 85289 times)
anybody know what odds provider roobet is using for their sportsbook? i tried to ask the mods and nobody replies.
Roobet Papa here hahaha Slots my fev all the time at roobet. Roobet must bring more levels
What do you mean by "bring more levels"? I can't seem to comprehend what you're trying to emphasize but just a guess I think you're referring into more games?
Yup absolutely I was mean it ahhaahha high level games as the one at another site paid 3m$ on win 
Roobet Papa here hahaha Slots my fev all the time at roobet. Roobet must bring more levels
What do you mean by "bring more levels"? I can't seem to comprehend what you're trying to emphasize but just a guess I think you're referring into more games? Customer service is very important, it should be more organize to help gamblers raise their problem easily.
They should probably hear the voice of the community in regards to their concerns as it's more crucial on some extent. They should even get a ticket system for this, there are some people that can do this job and with the income they get it will not be that hurt I guess. 
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Now, let's talk from customer service side.I working on some projects in customer service. IMO, handling a case on social is not a good way + really messed up because you can't make a folder for every case we receive. In email & ticket service handling, we have some folder category so it's really helpful to handle case by case. Can we know to stop this stupid discussion? let's stop this topic and back to original topic about roobet & gamble.
I hope after my post, everything is clear.
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Now, let's talk from customer service side.I working on some projects in customer service. IMO, handling a case on social is not a good way + really messed up because you can't make a folder for every case we receive. In email & ticket service handling, we have some folder category so it's really helpful to handle case by case. Can we know to stop this stupid discussion? let's stop this topic and back to original topic about roobet & gamble.
I hope after my post, everything is clear.
do handle out those things because they arent that dumb on running a business without having those kind of considerations.Thanks for sharing up your experience which could might have be the reason as well
thats why they do took up so long when it comes on the issue of responsiveness in regarding this matter.
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Now, let's talk from customer service side.I working on some projects in customer service. IMO, handling a case on social is not a good way + really messed up because you can't make a folder for every case we receive. In email & ticket service handling, we have some folder category so it's really helpful to handle case by case. Can we know to stop this stupid discussion? let's stop this topic and back to original topic about roobet & gamble.
I hope after my post, everything is clear.
Support channels does not need for roobet because the live support is always active and also those channels you are asking is only used for the event updates and not for anything asked about the problem over the site.
Meh, that guy was just shilling his own site. Thank God the mods have removed his shameless plugs.
Mostly the issue arises of the on site players who are already playing on the casino and that's why support team response with email only.For those who want to inquire about Roobet can search for it and read rules about it.The team will respond to the withdrawal like issues and it's better to have communication over the email and they will look into the matter.
I guess twitter could be used a lot more to help players as well, at least it is a lot quicker situation and even if you send an email the core staff, or the owners do not know how well the staff works, maybe you send an email and get a response 48 hours later, or maybe you get it 48 minutes later, owners and higher ups would not be able to tell the difference. However, what we could possibly know is the fact that twitter makes this all out in the open.You could basically be writing "my ticket number is 123456789 and I haven't gotten a response in 48 hours" there as a tweet reply to one of their ads and then everyone can see that, so having a twitter support handle just for these purposes to get stuff under way a lot quicker, I would say it would benefit roobet more than it benefits the gamblers. In that situation they can see if they have a problem with speed of help or not by just checking the tweets.
Does Roobet have a Telegram or Twitter account? I know that LNOclub has a twitter for support and MixerCasino uses the 0xMonero Telegram and MixerCasino Twitter for support. Support channels are very important for a casino, you shouldn't deposit funds in a casino that doesn't have responsive support.
Support channels does not need for roobet because the live support is always active and also those channels you are asking is only used for the event updates and not for anything asked about the problem over the site.Bot may answer in regular inquiries given but in serious matter i think the Bot will take place of the operator as i have not tried contacting them because never that i have an issue from my account since creation.
But why need to contact email when their Live support is completely functioning and active every time?
I think it is impractical to Email the company without trying to resolve issue first via Live support.
In the old days, emailing the company was the only possible way to reach out to a company and that worked pretty well. Most of the times you got an answer back in less than 48 hours. These days live chat can almost solve all questions, if not, than most of the times they will reach out to you by mail.
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Not really.Bot usually will be needed while the operator or live support is not online or standby, and a bot can be used for almost general questions so while the question already has some answer you don't need "Live Chat with Operator". If you contacting support but answering some bot, they still can stored the conversation and after the operator is online they will contacting you via email.
people do really ask out very common questions which means bot should really be enough and its just a little effort for someone on verifying or seeking out answers in regards of their concern.
It isnt really just always that we do need people to answer those issues or queries.
I guess they read our suggestions here and work hard to grow their site but they prefer to stay hidden behind their table.
And if there is a problem, they will directly forward the case to the related team to handle and solve it.
As long as they can apply and give the best services and always care about our suggestions, their site will have a chance to grow and become bigger.
But yes, maybe the team needs one or more members from their team to respond to what we suggest.
There are few places like that and I have seen them make those kind of changes. Casinos that do not write to bitcointalk and discuss stuff with people on how to improve the website, however they read what people want, not just here but on twitter and in any other place as well and then they go out and do something about it. Which is how you should be working and not how you do marketing.And if there is a problem, they will directly forward the case to the related team to handle and solve it.
As long as they can apply and give the best services and always care about our suggestions, their site will have a chance to grow and become bigger.
But yes, maybe the team needs one or more members from their team to respond to what we suggest.
Normally if they talked about how they are planning on getting better, how they agree with one idea and disagree with another and so forth that would create a persona for the whole casino. That could be considered as talking on behalf of the casino and we could actually understand how they think which could be great marketing, you would want a talking casino, wouldn't you?
I am sure that will help them get more popular because they can handle everything and their teams or support system will always be ready to help with any problem from their members.
When they can interact using their social media, it will give trust to their members and make their site bigger than before.
But that will be up to them because I am sure they will have their own way of interacting with their members or other people.
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Not really.Bot usually will be needed while the operator or live support is not online or standby, and a bot can be used for almost general questions so while the question already has some answer you don't need "Live Chat with Operator". If you contacting support but answering some bot, they still can stored the conversation and after the operator is online they will contacting you via email.
people do really ask out very common questions which means bot should really be enough and its just a little effort for someone on verifying or seeking out answers in regards of their concern.
It isnt really just always that we do need people to answer those issues or queries.
Bot usually will be needed while the operator or live support is not online or standby, and a bot can be used for almost general questions so while the question already has some answer you don't need "Live Chat with Operator". If you contacting support but answering some bot, they still can stored the conversation and after the operator is online they will contacting you via email.
Sometimes, bots are annoying when we have to create support tickets. It is useful for new users who are not familiar with a new platform or process to create a support ticket.I would be more happy if platforms allow 2 options for users: with bot and without bot. The second option is for old users. The first option is for new users.
Old users only need to have drop down menu to choose category for their support ticket and don't have to work with bot.
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Not really.Bot usually will be needed while the operator or live support is not online or standby, and a bot can be used for almost general questions so while the question already has some answer you don't need "Live Chat with Operator". If you contacting support but answering some bot, they still can stored the conversation and after the operator is online they will contacting you via email.
Bot may answer in regular inquiries given but in serious matter i think the Bot will take place of the operator as i have not tried contacting them because never that i have an issue from my account since creation.
But why need to contact email when their Live support is completely functioning and active every time?
I think it is impractical to Email the company without trying to resolve issue first via Live support.
In the old days, emailing the company was the only possible way to reach out to a company and that worked pretty well. Most of the times you got an answer back in less than 48 hours. These days live chat can almost solve all questions, if not, than most of the times they will reach out to you by mail.
Twitter is not a good place to communicate though because you are exposed too much so better to login your account on Roobet and do contact them with your concern, you can also email their support team. Having a good customer relation service is also one of the key for them to succeed, fortunately Roobet has a good customer service team.
Well yes --you can contact them directly in your account but not on the email because the one who replies there is only the bot. Not that good I think, when there is a time that I raised my problem to them but the staff that I asked regarding my problem has nothing to do. It was said that I am sending an email for my open ticket support but on the email, it is only a bot that will reply to you there. I don't know, perhaps others did not experience this. Perhaps their grower larger and don't have time answering the small concern.
But why need to contact email when their Live support is completely functioning and active every time?
I think it is impractical to Email the company without trying to resolve issue first via Live support.
I don’t understand what’s wrong with automated mails when they have a live chat so why not use it?, plus replying on mails continuously can slow them down hence that’s why they don’t use it for support. Also if it’s urgent you can reach out to @Hhampuz for guidance, but I would suggest doing what above me have said use their live chat and resolve it.
Twitter is not a good place to communicate though because you are exposed too much so better to login your account on Roobet and do contact them with your concern, you can also email their support team. Having a good customer relation service is also one of the key for them to succeed, fortunately Roobet has a good customer service team.
Well yes --you can contact them directly in your account but not on the email because the one who replies there is only the bot. Not that good I think, when there is a time that I raised my problem to them but the staff that I asked regarding my problem has nothing to do. It was said that I am sending an email for my open ticket support but on the email, it is only a bot that will reply to you there. I don't know, perhaps others did not experience this. Perhaps their grower larger and don't have time answering the small concern.
But why need to contact email when their Live support is completely functioning and active every time?
I think it is impractical to Email the company without trying to resolve issue first via Live support.
Does Roobet have a Telegram or Twitter account? I know that LNOclub has a twitter for support and MixerCasino uses the 0xMonero Telegram and MixerCasino Twitter for support. Support channels are very important for a casino, you shouldn't deposit funds in a casino that doesn't have responsive support.
Their social media accounts are intented for promotions so you cant expect the team to reply and answer your queries if you message them there. Its best to log in to your roobet account and chat their live support (since they're often online). Its not hard to communicate to them as long as you follow what has been instructed to you, plus roobet is a reputable site so no worries. Does Roobet have a Telegram or Twitter account? I know that LNOclub has a twitter for support and MixerCasino uses the 0xMonero Telegram and MixerCasino Twitter for support. Support channels are very important for a casino, you shouldn't deposit funds in a casino that doesn't have responsive support.
Roobet have both telegram and twitter accounts but as far I know they didn't use them to addressing people's queries They already had live support on-site and in my opinion its quite responsive, so people no need to looking for assistance through social media
because there are a relevant place when to discuss those and that is the live support in which they can put all their queries .
and also they can file tickets if ever they need to claim something that has issues.
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