I logged in to my account after a while and was greeted with level 1 verification. What would happen to my deposited funds if I don't complete that? Forfeited?
It's mandatory KYC which has been discussed for sometime recently in this thread as @kotajikikox mentioned above. You need to fill in the form in order to access the site again and recover your funds.
Don't fill in fake information since it could become a problem later on. However, if you have issues with providing your KYC, your funds are basically locked.
@Bttzed03 it is clearly written in their AML policy that all users need to compulsory verify themselves before they can do any kind of withdrawal, and if you fail to do it you’ll lose access to your funds. Furthermore if they suspect your details they may subject you to complete steps listed in verification 2, hence if you wish to withdraw you’ll need to submit your details.
Step one verification is a simple KYC (Know your customer), which must be done by every user and customer to withdraw as recommended in Directive 2018/843. Disregarding the payment choice, the amount of payment, the amount of withdrawing, the choice of withdrawing, and nationality of the user or customer, step one verification must be done before any withdrawal or transaction to another user can be made.
Step one verification is an online document that must be filled out by the user/customer himself faithfully. The following information must be filled in: first name, second name, date of birth, country of usual residence.
We do not allow any withdraws of funds until the KYC is filled in and approved. In case of misinformation or unfaithful filling in, the company may hold the funds until the KYC is approved. We might ask you to do Step two verification before withdrawing any funds if you filled in intentionally wrong information in the KYC online document.
