Voiced my email for help to the provided support email under "contact us", yet not help.
So, it looks like I'm forced to post here.
Earlier today I deposited 0.1 BTC and it's yet to be confirmed.
Funny enough, after several hours, I deposited a smaller portion and that was confirmed before the previous 0.1BTC deposit.
Can I get some help???
hash: 389c76f324ea5d1903b5f75881d07b8a
Confirmations are handled by the Bitcoin network so there's nothing we can do to affect confirmation times or in which order they confirm. As far as I can see all your transactions are confirmed now. Sometimes transactions may take a long time for the Bitcoin network to confirm. It's possible to decrease the likelihood of this happening by paying a larger fee, but there's ultimately it's up to the miners to include the transaction in a block or not.
That's funny that you say that because I'm aware it's confirmed on Bitcoin's side, but the website continues to claim it was unconfirmed. This is ridiculous.
Yes you are correct, one of your deposits is still being treated as unconfirmed. I have found the problematic transaction but I can't debug the file now because of server security settings. I will correct it as soon as the person responsible for security becomes available. Sorry I didn't check properly the first time. It's the first time this glitch happens and I didn't check further than confirming that our bitcoin software considers it confirmed the first time so I thought the problem was already solved.