sending bank statement for verification - page 2.

maydna

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Quote from: darkangel11 on May 15, 2023, 04:43:48 AM

Quote from: royalfestus on May 14, 2023, 03:37:44 PM

I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

The way I understand it, he played at online casino, failed to provide documents required for KYC and now the casino demands additional documents (bank statement).
In a normal situation, an online crypto casino will not want your bank statement, as you aren't withdrawing to a bank, nor playing in the casino using a fiat currency. It will only be asked when other means of verifying identity fail.

In this case, it looks like he made a mistake, so the casino asked him to send us additional documents in his bank statements. We can assume that he used a bank account to withdraw his money, so the casino found a record in his account and asked him to verify it using the bank account. Or am I wrong about this?

And usually, online crypto casinos ask for our ID to verify the account, and that's enough. But perhaps, the casino can check his account through his bank statement records so that the verification process can go smoothly and he can withdraw the money.

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Quote from: virasisog on May 15, 2023, 06:10:22 AM

As long as we are on a legitimate and reputable gambling site, I don't believe it would be a huge deal to request an additional document to satisfy the requirement.

To make the decision of sending your bank statement or not to this casino that has requested it, just consider how long they have been operating. If it is a new casino requesting additional information like this about you, it can mean something is suspicious and fishy. But since it is a reputable casino, it means they are definitely old and have been operating for a number of years. I will feel more safer sending extra details of myself to a casino that has been operating for a longer time than a new casino.

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Quote from: cafter on May 11, 2023, 10:07:55 AM

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

Objectively speaking, 10 business days was a lot. they are asking business statement probably because they want to ensure if the transaction is completed with correct information.
If they are the one who mistakenly send it to wrong account, they must ensure the refund and compensation for your time. If it's your fault sending the information, well you cannot do anything about it.
Yes, bank statement which includes address and contact were mostly used as verification but your information would be at risk. Make sure that the website is truly reputable and can be trusted.

livingfree

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Quote from: tusandii on May 14, 2023, 03:27:55 PM

Quote from: livingfree on May 14, 2023, 10:21:51 AM

That's complicated.

If they happen to ask you for your bank statement for the purpose of KYC then that's quite a heavy verification that you need to do. It's up to you, are you totally fine providing your bank statement to that reputable casino that you've said?

They may now have an idea on which bank account you are with and they can contact them anytime in the future if something goes wrong. Are your funds being hostage on that casino? You have to choose.

KYC usually contains personal identification data, not bank account mutations.
Providing a bank account mutation report is quite a risky thing because it is the same as providing financial data that is owned.
Yes it is the OP's decision whether he will give it or not to be able to get back the amount that was deposited.

If I think it looks like OP is playing in a fiat casino because if using a crypto casino it's impossible the requirements regarding bank transfers are in a crypto casino we definitely deposit a sum of money with a crypto token value and send it through the exchange platform or crypto wallet that we have.

Yeah, we all know about that. That those are the things being asked in KYC but on this case, it's being asked to OP.

Only him can continue or not if he wishes to do so. It can also be a measure to know OP about money laundering matters because this seems to be gathering information about his finances that goes through his bank account.

I wonder how he responded to this.

virasisog

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Quote from: darkangel11 on May 15, 2023, 04:43:48 AM

Quote from: royalfestus on May 14, 2023, 03:37:44 PM

I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

The way I understand it, he played at online casino, failed to provide documents required for KYC and now the casino demands additional documents (bank statement).
In a normal situation, an online crypto casino will not want your bank statement, as you aren't withdrawing to a bank, nor playing in the casino using a fiat currency. It will only be asked when other means of verifying identity fail.

As long as we are on a legitimate and reputable gambling site, I don't believe it would be a huge deal to request an additional document to satisfy the requirement. This is typical, especially if the initial step of the KYC process was unsuccessful. I agree that the casino wouldn't do anything with our bank statements; they would simply use them as evidence in support of our claims for deposits.
Additionally, if we don't want to have the funds frozen, we have little choice than to comply with their requests. It is still a component of the KYC procedure that the majority of casinos have been applying, and based on what I have heard from players who have submitted their personal bank statements, nothing negative has ever occurred to them.

darkangel11

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Quote from: royalfestus on May 14, 2023, 03:37:44 PM

I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

The way I understand it, he played at online casino, failed to provide documents required for KYC and now the casino demands additional documents (bank statement).
In a normal situation, an online crypto casino will not want your bank statement, as you aren't withdrawing to a bank, nor playing in the casino using a fiat currency. It will only be asked when other means of verifying identity fail.

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Quote from: goaldigger on May 14, 2023, 03:34:31 PM

Maybe his account is being tagged as a possible fraud, and the sites needs to do some investigation but I think why it took so long for the refund where in the first place the site should tell him what’s the problem in the first place. KYC should be the first one and supporting documents is next, wondering what site is this and how much money we are talking about here. OP you have to share some details here so we can give help and advises as well.

I think the OP only indicated a potential AML violation, for example the op deposited and withdrew large amounts of money consecutively. That makes sense if the casino asks for a bank statement if big money is involved, even more so for a reputable casino.
This type of verification is clearly insecure from the customer's perspective, but casinos also don't want to risk legal penalties (at least it's a last resort). Some of the suggestions above are certainly good by submitting copies of (legal) documents that only include information relevant to casino verification purposes.

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Quote from: Helena Yu on May 14, 2023, 02:54:49 AM

Quote from: Awraawra on May 13, 2023, 06:38:52 PM

You don't need to send a personal information to them maybe you can send only the proof that you deposited to that casino. You need to hide all your personal information as this day's many are getting scam because they send personal information. Please be careful about what you are doing.

The one who's has the biggest power is the casino, not the gambler.

If the casino ask you to give your bank statement, but you said you can't and only able to send proof of deposit, they will not listen your opinion because their decision are final. If you can't send it, then the casino don't have any problem, they can confiscate your funds and they're profit from it.

This happens, because we go through their terms and conditions and agree for it while signing up. As said the casinos say the gamblers were the king, but the reality is against it. The casinos were the kings, because they've got control over the funds and for withdrawal and other needs we need to provide supported documents if requested. This is commonly found almost with every gambling platform when there arises a doubt on the fund deposited.

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Quote from: cafter on May 11, 2023, 10:07:55 AM

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

It's like I smell something bad in the casino you put money into. Actually the 10 days is too long, they even beat the bank which only took 3 days if I'm not mistaken.

If 10 days have passed and they haven't made a solution to the issue you reported to them, it seems that it is very suspicious. Why would they ask you for a bank statement when you can't even use your money to play casino games on their platform. I would understand better if you asked for kyc, so be careful no matter what, maybe later they will give you a link that you don't know is phishing.

royalfestus

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I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

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Quote from: mbakruroh on May 14, 2023, 03:19:20 PM

Quote from: cafter on May 11, 2023, 10:07:55 AM

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

You can provide bank transaction reports, but don't provide all of your identifying information. Identity as identification for the bank register, date of birth, or parents' names may not be given. But if transaction records and bank accounts are not an obstacle when we share them with other companies.

Maybe his account is being tagged as a possible fraud, and the sites needs to do some investigation but I think why it took so long for the refund where in the first place the site should tell him what’s the problem in the first place. KYC should be the first one and supporting documents is next, wondering what site is this and how much money we are talking about here. OP you have to share some details here so we can give help and advises as well.

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Quote from: alegotardo on May 13, 2023, 05:05:27 PM

Quote from: cafter on May 11, 2023, 10:07:55 AM

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

Then...
Honestly, I don't think it's your obligation to send you a proof of checking account.
In my country, in such a situation, it is the bank who needs to prove that they sent you the refund, they just need to inform the bank transfer code, so you go to the bank with that code and find out if it is valid and why it did not appear on the your account.
If there is something wrong, seek justice because if the site is reputable then they have a reputation to uphold and will try to resolve the impasse in the best possible way.

Anyway... I don't know what the website is, but I believe it could just be a "technical problem", anyway, I wouldn't send my bank statement with personal information, and also because they could easily claim that this statement has been adulterated.

What if the personal information is cleared out first and then it is sent to the support team of that casino for verification? I don't see anything bad in that because I've also worked in support and I know it is not possible to verify payments without having enough information, so I wouldn't blame them for asking something like this.

Only in one condition I would never want to share such a thing, and that is if the platform isn't experienced or old enough to handle such stuff with care and the information you send might either be lost or misused.

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Quote from: livingfree on May 14, 2023, 10:21:51 AM

That's complicated.

If they happen to ask you for your bank statement for the purpose of KYC then that's quite a heavy verification that you need to do. It's up to you, are you totally fine providing your bank statement to that reputable casino that you've said?

They may now have an idea on which bank account you are with and they can contact them anytime in the future if something goes wrong. Are your funds being hostage on that casino? You have to choose.

KYC usually contains personal identification data, not bank account mutations.
Providing a bank account mutation report is quite a risky thing because it is the same as providing financial data that is owned.
Yes it is the OP's decision whether he will give it or not to be able to get back the amount that was deposited.

If I think it looks like OP is playing in a fiat casino because if using a crypto casino it's impossible the requirements regarding bank transfers are in a crypto casino we definitely deposit a sum of money with a crypto token value and send it through the exchange platform or crypto wallet that we have.

goinmerry

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Quote from: cafter on May 11, 2023, 10:07:55 AM

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

Bank statements don't include any information that might breach your account or any related thing closed to that. If you are comfortable showing your bank transaction history to that site, it's up to you. Some centralized exchanges and stock market platforms are also asking for banking statements at some point.

But honestly, this is the first time that a gambling site requires a bank statement. I do accept and comply with sharing my bank statement for other services but for a gambling platform, I'm not comfortable with that. Since you think that the site is reputable, then it's up to you to decide on your own.

If you want to push for your refund, there's no other way but only submitting your bank statement, right?

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Quote from: cafter on May 11, 2023, 10:07:55 AM

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

You can provide bank transaction reports, but don't provide all of your identifying information. Identity as identification for the bank register, date of birth, or parents' names may not be given. But if transaction records and bank accounts are not an obstacle when we share them with other companies.

stomachgrowls

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Quote from: cafter on May 11, 2023, 10:07:55 AM

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

You should really be at least having the time on mentioning on which site you are preferring or talking into? So that people would really be that aware that dealing up with this platform is indeed shady.

Which reputable site or company would be asking out some bank statement after you had made out some deposit? What the heck with that 10 days of waiting? Havent they able to elaborate
on what violation you had done on why they had blocked out your deposit or didnt arrive or reflect into your account? As a player/depositor then you should really have the rights
to ask about on whats going in.

Not really just on sitting back still and waiting just because you have been told to do so. Sending out bank account statement for this matter is completely nuts.
I do believe on ID's or other documents but not this one. Would you mind on telling on how much you had deposited?

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Quote from: Helena Yu on May 14, 2023, 02:54:49 AM

Quote from: Awraawra on May 13, 2023, 06:38:52 PM

You don't need to send a personal information to them maybe you can send only the proof that you deposited to that casino. You need to hide all your personal information as this day's many are getting scam because they send personal information. Please be careful about what you are doing.

The one who's has the biggest power is the casino, not the gambler.

If the casino ask you to give your bank statement, but you said you can't and only able to send proof of deposit, they will not listen your opinion because their decision are final. If you can't send it, then the casino don't have any problem, they can confiscate your funds and they're profit from it.

It's not that simple. A casino should find a common ground with the client. It's not like they can demand a single thing and if that's not provided take your funds.

For instance, if they demand a proof of residence in the form of utility bill and you cannot give them that because you don't pay the bills in that building, it doesn't give them the right to take your money.
It's possible that a client of a crypto casino doesn't have a bank account.

Dr.Bitcoin_Strange

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Speaking of your bank statement, which is comprised of all the transactions you have done for the month, if you go to the bank to get your statement, you can ask your bank officer to just print out the statement for the transactions you have done starting from the day you deposited at that casino to the current day, then they will need to stamp it. If you see the place where you made the transfer to your casino, you can ask them to stamp it there until the current day. You can then blank any area that contains any of your sensitive information and snap the rest of it, then send it to them, but apart from other sensitive information, I think your name should be on the account statement. Perhaps if the name on your bank statement does not match the name of your casino account, they might not attend to your issues. You said it's a reputable casino, but you need to provide the name so users here can determine the level of reputability of the casino.

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Quote from: ImThour on May 11, 2023, 11:07:05 AM

Quote

is it safe to share bank account statement for verification purposes? the site is reputable

You already have said yourself that the website you are talking about for verification is reputable. Now by reputable, I think you mean that the website is famous and it is sponsoring some famous football teams around the world. Your data sharing is in your hand and your call. No one here can force you to share it. If you want to get KYCed, you share it.

I agree with your statement- if the casino is reputable enough and it also has a consistent advertisement in this forum, then you are relative safe in sharing your personal information (including your bank statements) to them.

OP you mentioned about 10 banking days but you replied that it has been "10 days" since. Be reminded that 10 banking days usually mean about two (2) weeks since it excludes Saturdays and Sundays on the count.

If it has been two (2) weeks or 10 banking days and you still haven't received your deposits, then I suggest that you comply with their order or you can message/ask their representative in this forum (if they have) for general inquiries and status of your concern.

livingfree

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That's complicated.

If they happen to ask you for your bank statement for the purpose of KYC then that's quite a heavy verification that you need to do. It's up to you, are you totally fine providing your bank statement to that reputable casino that you've said?

They may now have an idea on which bank account you are with and they can contact them anytime in the future if something goes wrong. Are your funds being hostage on that casino? You have to choose.

Topic: sending bank statement for verification - page 2. (Read 691 times)