Topic: sending bank statement for verification - page 6. (Read 697 times)

You have to first know that you are not the first person that have faced this kind of situation or challenge when trying to fund their casino accounts so they can gamble, and the Casino you are playing has handled this kind of situation before. Since you have already made mention that it is a reputable casino but have refused to share their name, it is either you choose to trust them and go ahead with sending them your bank statement which I am sure that they only need to verify the statement from that day to see if the money left and not your every transaction, or decide to let the money go since you do not trust them enough.

In that case, what is the important part? Sure he can redact his address and all that, but how far can he go with this? For instance he should redact the names of people he transacts with. Let's say he has an employer, why should a casino know who sends his paychecks every month? Let's say he sends money to his family, why should the casino know the names of his relatives?
To be "safe" he should redact everything apart from his name, account number and transaction values.

It is probably safe to share that information but nevertheless it is still frustrating. If you somehow manage to get your money back don't ever go near that casino again. Find another casino that don't ask private information. There are plenty of casinos out there that don't ask KYC at all. Especially those that don't have any gambling licenses are the absolute best because they don't really care where your money comes from and they won't create any fuss as long as you don't cheat.

Usually a business will ask for a bank statement if they need to verify your identity and the transaction you have made. It's not a big deal. But please ensure that the casino is a legal one. Since it is not a crypto casino, they must be registered and a legal entity. If not, I think it's better to contact your bank. But since 10 days have passed, the chance of getting a refund is pretty slim.

Usually businesses ask to wait for 3 days because that's the usual time for settlement. Don't know but is 10 days a normal time in your country to get bank settlement?

I think it is safe to send those long as it is a reputable gamnling site you’re dealing with. Otherwise I wouldn’t really advise sending bank statements over a complete stranger. What you could do at the very least, ifi this is something that really needs to be done and something that just couldn’t wait is for you to cover any sensitive info, just leaving out the last four number to help the gambling site compare and contrast bank statements with what they have on their end. I used to have this kind of problem in the past and I asked this particular gambling site’s customer service if I could cover up the majority of my account number, leaving only thr last 4 digits so rhey can identify it was mine and they obliged.

You just have to ask basically.

They need your bank statement so that they can confirm if you deposited funds. And I don't think it will end there because they might end up contacting your bank to confirm transactions. This is one of the problems of bank transactions. Sometimes it could last up to one month to confirm problematic transactions.
It is not safe to share such sensitive documents. It could be used for evil activities. But what did the Term Of Service stipulate? If the TOS states that customers can be required to produce bank statements in issues like this, you have no option even if it invades your privacy. But if such a provision is not in the tos, you can decide not to submit the bank statement. But you have to be ready for legal action if they fail to confirm the deposit. For now, you have limited options. If you want your money back, do what they require and close the bank account.

I haven’t seen any online casino that will take so long before you receive your deposit, why don’t you ask why your deposit wasn’t successful and they have to refund your money back to you, also you should ask why they need your bank statement before they can make refund, refunding money shouldn’t have anything to do with your bank statement.

You said the site is a reputable site, but no site should be trusted when it comes to sharing of personal information’s, we have seen different reputable websites that have been hacked in the past and am sure more will be hacked in the future, we have seen different sites that their staffs have ended up disclosing customer’s information to hackers, so don’t trust your information with any site no matter how reputable you think it is.

I personally think there's no real harm if you send your account statement for verification purpose.
The important info it contains are not sufficient for anyone to break in to your bank account.
Besides that, many other companies ask for bank account statement for verification purposes.
So we can't be denying them all because of security reasons.

I agree with you. It's a simple procedure which doesn't expose sensitive informations such as passwords. Probably they will see his name, account number, banking agency and bank name, within his history of transactions to prove the refund didn't arrive there.

The most important thing here is what casino he is talking about. If it's a reputable platform I would send all the requested data, but if it's a sketchy site I would think twice, because we never know what thieves can do with the informations we provide to them...

Please provide more information about the casino, including the FAQ and any other relevant details. It's important to note that just because you trust a casino, it doesn't necessarily mean that it has a good reputation. Therefore, it's crucial to conduct thorough research and ensure that there haven't been any incidents or issues with the casino in the past that may have affected gamblers, that's really important to look at.

I have several questions, but I will wait for you to provide more information about the gambling site. In my experience, if it's a crypto-related gambling casino, withdrawing money shouldn't be an issue. However, if you used your bank account there might be some delay and you may be required to provide some of your personal documents.

In such cases you Need to follow their rules and their terms of subscription. There are no other ways for It. You cant go with a lawyer or a gambling associate Just because it could be just a waste of time.

I have sent my bank account statement in some cases as additional way for identification but... Of course only trusted/reputable/well know platform must receive such details.

What transaction method you're using?

I think we all-know, if you using #cryptocurrency for the transaction there no need to wait such a long time. Unless the problem are about "KYC" but if the transaction using bank transfer.

I guess depends on the bank can casino policy you're using, since we all know "Bank Statement" is contain your transaction bank history. I think is safe enough to be share.

It shouldn't take up to 10 business days but maybe each casino has its own policy so if a user complains like you, they should wait. But if it's been 10 days or more, and you haven't received your refund, you can contact the casino again to see or ask if the process has been completed or not.

If you register at a trusted casino, you can rest easy on handing out bank account statements for verification purposes. After all, the casino will protect its members' data from hacking or other bad things. Or maybe you share other documents besides the bank statements for verification purposes. To find out, you need to ask the casino.

I think it's safe if you play at a big casino, after all you play at a trusted casino and maybe you've completed KYC there so why worry about that, cover any parts that shouldn't be published as long as it's not a screenshot but an image in the form of a file original and all you have to do is prove it to the casino so that you get your funds.

I thought why use a bank account if in the end you know there will be a problem like this, even though crypto is much faster to use in deposit transactions at casinos and even more anonymous than using a bank account, but hopefully this problem can be solved and make it an experience for you in order to use crypto to play in the casino in the future.  

If you want to verify your bank at the online casino that you mentioned, in my opinion it is safe, not an obstacle for you to do, indeed on the bank receipt that you sent and verified to the casino there is your name and account number, but it's not fully displayed by the bank receipt, example: 3583xxxxxxxx that's what is visible, except for the sender's and recipient's names, the bank knows exactly which ones to keep secret and publish.

To get your money back from the casino you are referring to, just verify it, if they require it, if indeed it is a condition that must be sent.

I used to experience something like you at a fiat online casino, I also did bank verification, to get my money back, for now it's safe, it happened in 2020.

So are you depositing at the casino with crypto or fiat? Usually when depositing with crypto it won't be a problem as long as you actually send it to the casino wallet that is provided.
But if your deposit doesn't arrive, even waiting 10 days for a return so the casino asks for a bank statement to match the transaction, maybe I just assume it's the fiat you deposited.

Depending on you, some even do KYC more than that by asking for proof of savings more than 6 months in advance, to be honest, I've never experienced this kind of thing.
If you think the casino's reputation is good then it's legal for you, if it's a concern then it's better to avoid giving up the lost money.

well, since you are reporting that you have a problem at a casino it is only fair that you say in which casino you are having this problem, this is extremely important information because it can help more other people to use their bank account money to place in the casino, other people will be able to use other deposit options like using cryptocurrencies. this is the first point you should do: say the name of the casino where you are facing this problem

now the second point is about your question, firstly 10 days is a long time, usually the maximum I have seen on other sites since years that I deposit it using the credit or debit card it can take up to 5 to 7 working days (Saturday and Sundays do not count) and the same happens when and even when withdrawing money from abroad (website) to the bank (debit or credit card) it takes 5 - 7 working days, with Saturday and Sunday not counting as working days, so this is the first time i hear about 10 days

third party on the bank statement there is no information that compromises your bank account, no bank in the world will put your password for your bank account on the bank statement, there is no such thing, the information that will appear on your bank statement for the last 30 days if you ask for 30 days, then only all your transactions that you made in the last 30 days will appear, your full name, your bank account number, your residence address will appear, you cannot hide anything that is on the bank statement when you deliver in the casino, you cannot edit the photo.

Before you send the bank statement, check if you have a password on your statement, I'll tell you again that the bank statement doesn't have anything that could make anyone other than you have access to your account, but in any case, check before sending them

can you share the casino that you playing? because it's my first time hearing about this problem usually a casino only asks if they suspect the user of fraud or cheating the casino.
you just want to refund your deposit then they ask for your bank statement?

You already have said yourself that the website you are talking about for verification is reputable. Now by reputable, I think you mean that the website is famous and it is sponsoring some famous football teams around the world. Your data sharing is in your hand and your call. No one here can force you to share it. If you want to get KYCed, you share it.

I guess this casino is just giving him a hard time and buying time, not sure what a casino needs bank statements for while we use crypto. If this is true, it is a paradox, only the government has the right to ask himto make bank statements.

Totally agree with you on this point, personally, providing a bank statement is also not difficult, it is no problem but exposing your transactions, the harm is small.