sending bank statement for verification - page 7.

Yatsan

legendary

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Leading Crypto Sports Betting & Casino Platform

Quote from: cafter on May 11, 2023, 10:07:55 AM

i registered at an online casino and my deposit was not arrived and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

Bank statement won't expose your private keys but keep in mind filtering the information you will be sending. Also, it is for me fishy in a way that I haven't experienced gambling sites asking for my bank statement rather than transaction history
But if you think that the site is reputable enough, then it could be worthy of compliance. Bank statement only includes previous transactions as well as balance but if there is other way to get your refund then that would be better ofcourse.

Quote from: Yogee on May 11, 2023, 10:32:13 AM

Quote from: cafter on May 11, 2023, 10:07:55 AM

[...]
my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

The casino don't need all the information so you can probably hide the important parts like account name or number and even balance. Since you are disputing that you haven't receive the refund then it's only natural to show proof that it didn't arrive. There's no better way to do that than your bank statement.

Choose a better way next time. If you're worried about revealing personal data then you could choose sending from a non-custodial crypto wallet and using it for your withdrawals and refunds.

Problem is if such information is required by the gambling site. If that's the case then the player has no other choice but to comply in order to process the refund. However, following transactions would be somehow worrisome so I guess moving to other platform would be a better idea.

Davidvictorson

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Livecasino.io

Quote from: cafter on May 11, 2023, 10:07:55 AM

i registered at an online casino and my deposit was not arrived and i contact to their support and they said you need to wait for 10 business days for your refund.

I want to understand clearly, what do you mean by your deposit has not arrived. Do you mean you funded your casino account wallet? Or Withdrawal from your casino account directly to your bank account?

Quote

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

Another question is if you are concerned about your personal details being out, did you do KYC verification where you were required to submit your passport and proof of residence? If yes, I want to believe that your information is already out there. On the other hand, if you are concerned about the security of the site, is the money something you can forgo? If yes, then forgo it. If not, send in the bank statement but blur out personal information you wouldn't want to be revealed.

Yogee

sr. member

Activity: 1554

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Quote from: cafter on May 11, 2023, 10:07:55 AM

[...]
my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

The casino don't need all the information so you can probably hide the important parts like account name or number and even balance. Since you are disputing that you haven't receive the refund then it's only natural to show proof that it didn't arrive. There's no better way to do that than your bank statement.

Choose a better way next time. If you're worried about revealing personal data then you could choose sending from a non-custodial crypto wallet and using it for your withdrawals and refunds.

Nwada001

hero member

Activity: 700

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First, this is not the best fit here under the Bitcoin discussion; your deposit was not done using Bitcoin.
Another thing is: did you read the T&C of the platform regarding privacy before you started using the casino and made your deposit?

Being safe or not being safe all depends on you. If you think the money you deposited there is not worth your privacy, then you can forget about it and don't send your account statement. But if you really need your money back, you don't have any other option but to give it a try and provide them with the required documents. What you can only do is, before you upload the document, cover up parts that you think will reveal your personal information and compromise your privacy.

Edit: I was typing when @elevates comment popped up.
Just move your thread to gambling discussion and list the name of the casino; maybe they have a representative here on this forum, and other members with casino platform experience will suggest remedies for your case.

elevates

sr. member

Activity: 756

Merit: 390

Good question!

If you want us to understand the situation then you need to share some details. Please tell us the name of the online casino. Please go through their FAQ and post it here where they said about withdrawal. We will also need to know the currency you have used for your withdrawal.

In the end this topic is not related to Bitcoin. Please post such topics on the Gambling discussion board. The reason is simple as you never wrote Bout Bitcoin and you are asking questions related to gambling. Wink

cafter

full member

Activity: 448

Merit: 223

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes? the site is reputable, but in bank statement all my information are available. is it safe to share?

Topic: sending bank statement for verification - page 7. (Read 691 times)