asked my friend to KYC it's clear the account is not mine. He said KYC is taking an insane amount of time and asking for docs on docs but he's sending everything.
Lets see if they change their minds after he completes it successfully
If you can provide a reasonable explanation on why you tip each other, you might have a chance. Your KYC process is not the standard procedure since it’s a requirements for an investigation for a possible violation of ToS.
It’s a good sign the Shuffle entertain your request to reconsider your issue by providing KYC. Please keep us updated on the progress. I’m curious on how they will handle your issue because this multiple case never resulted on players favor. Wish you a good luck.
Since the amount involved is " $850" as per scam accusation made by him, I think that's worth submitting a KYC documents. Besides, if you trust the casino to take care of your documents, there should be no problem here, otherwise if you say no you'll lose that $850 that's already a lot of money.
Sometimes this things do trigger, but regardless, the casino can still ask a gambler to submit some documents for KYC purposes as that is part of the guideline they have being a regulated casino, so it's up to you (@odapoda ) and your friend if you'll comply or not.
However, since it's your friend is taking care of it now, the community would love to know the result of your effort.
The amount is huge that's why they are force to provide their Kyc so that they can possibly get that. Also since all requirements has been submitted as been said by affected person then I guess its up for their management to validate if there's some good news for them or they would just encounter the same issue and their case will be a serving lesson for other people not do use multiple account since there are a person who already experience a bad situation since they had been found out violating the TOS of multi a count usage on their casino. But regardless of reputation also I guess they could trust Shuffle on their documents submitted since somehow they manage to earn good reputation in this forum so for sure they would secure their identity since this could be highlighted and people will trust them more if there's no data leaking will happen on their casino.
Hopefully both parties will get a settlement and the affected person can get his $850 since somehow that is huge amount so provably everyone will be happy if they get their money and prove their innocence regarding this case.