Yes, it is now run like a business, but it is still a social networking platform. People are using the digital realm to exhibit their items and sell them online. It can be tedious at times to chat/contact a market store customer representative online. Businesses on social media are distinct from those not on social media.
I enjoy conversing with the individual I'm buying from and reviewing their personal profile as well as their acquittances to ensure that I'm buying from the right person. Today, online businesses are making more waves than those that are not. Even small businesses that are not showcasing their products online are now looking to do business online in order to reach more people and sell more.
In online gambling, many people test this out first if it's responsive before they play. That's how important customer service is. There are so many ways to make a customer support feature responsive. They can include a phone number, email address, and social media accounts other than the on site chat/live chat. Owners can also add more people to handle this position if one or two people is not enough.
You think online businesses are making more waves, that is because it's easy for the people to browse the store and its product than in a physical store but the only downside is that we can't check or feel the product in our own hands. Delays on delivery is also a disadvantage to some.