Topic: 🚀 Sportsbet.io - Proud partner of Southampton FC 🚀 - page 1037. (Read 410277 times)

Is the refund money real money? In other words, we will get it on our balance, or it is a special money like casino bonus?

Hi guys,

We have another awesome promo this month: NHL: Real Money Back Guarantee: https://sportsbet.io/promotions/nhl-october-moneyback



How to get your Correct Score MoneyBack Guarantee:

1. Place a Single Bet on the Correct Score of an NHL game

2. Place a Single Bet on the Match Winner of the same game. Make sure your Match Winner bet is at least the same amount as the Correct Score bet you have made.

3. If your Correct Score Bet goes on to lose, Sportsbet.io will refund your Correct Score bet up to 100 mBTC.

For all the terms & conditions, please visit this page: https://sportsbet.io/promotions/terms-and-conditions-for-ongoing-offers-and-promotions

Cheers,
sportsbet.io

I haven't tried it on the other sites, but don't the other sites usually offer this?

The problem isn't just live and pre-live games. Whenever I try and make bets on games started in a short time then the url of the game shows live and despite it not being a live it gets considered as a live game.

Hi shanem,

Regarding your question, our Sportsbook department has now enabled all Basketball matches that our betting provider offers, pre-live and live as well.

Thank you for your feedback and feel free to provide us with other suggestions/comments regarding Sportsbet.io!

Cheers,
sportsbet.io

Hi erpbridge,

Regarding placing parlays on both pre-live and live matches, indeed this is not possible at the moment, but we are working on a solution.

Thank you for your understanding and patience regarding this matter.

Cheers,
sportsbet.io

What were the Bets on, and is there any time stamp of the actual bets offered?

He said he was betting on the o/u of the Clemson Game.   Was the bet right at the start or end of halftime?There were 2 touchdowns within 19 seconds of gameplay in that game. (one with 10 sec left in first half, then another 9 seconds after halftime)  Just trying to feel out who's taking a shot at who here.

Watch out for this scamming book! I have initiated a complaint through a few different forums that investigate on behalf of the players so we shall see the real results of those, but in the mean time, make sure you do not trade with this fraudulent book!

They will steal your funds and then lie, and lie, and lie, and lie, and lie, and lie about it.

Notice they haven't even addressed that I was promised some form of compensation at least 4 different times by 4 different agents, and have received, you guessed it, NOTHING.

DO NOT TRADE WITH THIS FRAUDULENT SCAM BOOK!!!!

Hi erpbridge,

All the games we offer should show odds as well of course, could you please give us an example?

At the moment indeed we do not allow parlays for live and pre-live games at the same time, we will forward this question to our Sportsbook manager for feedback. We will get back to you regarding that question!

Cheers,
sportsbet.io

Just joined sportsbet 2 days back. Definitely liking it so far. For some of the games odds are not offered and show as Click here for odds, with nothing there. Could you not show games if odds aren't offered on them ?

Also could you allow parlays for live and prelive games ?

Hi shanem,

Thank you for your feedback regarding the basketball live betting!

We will follow this up with our Sportsbook department and we will let you know about the outcome here on the forum.

Cheers,
sportsbet.io

Hi CasinoBetGame,

Thank you for the great suggestion. 

We are very excited to let you know that we are looking into the possibility of integrating shapeshift.io API in the near future.

So stay tuned and keep an eye on our newsletters, so you'll know when we have integrated this option.

Cheers,
sportsbet.io

Hi Kerrywoodwins20,

We have now fully investigated this for you, as it was important to us to be very sure as any report of a 5 minute delay would simply not be acceptable. We would like to first assure the community there is no scam here whats so ever. Our first level support team do not have access to the betting logs, so they are unable to correctly identify the issue (whether technical or not) during your live support chat with them.

From the 3 rejected bets we found from the betting logs that none were over 22 seconds to be returned whilst being in a bet validation state.  The logs below, clearly show the return of funds in the desired time range.  For the sake of openness and transparency we would like to show you the logs:

C522YxrrzBWJArwg5:
bet created: "2016-10-15T17:30:50.170Z"
tx reverted: "2016-10-15 17:31:06"

Hk9BgNhpH8jbbTKeh
bet created: "2016-10-15T17:32:40.059Z"
tx reverted: "2016-10-15 17:32:55"

nibBfRDRf52Ej7ZsY
bet created: "2016-10-15T18:17:33.548Z"
tx reverted: "2016-10-15 18:17:55"

ZfuTYqyHDCrdzCZRe
bet created: "2016-10-15T18:22:52.343Z"
tx confirmed: "2016-10-15 18:23:00

The 4th bet was successfully confirmed placed and unfortunately it was a losing bet.

As previously mentioned, all bets go through a risk management validation process and this takes from 5-20 seconds, whereby the bet amount is reserved from your balance during this process.  The bet is either than accepted and deducted from your balance or rejected and returned to your balance.  We can not confirm a bet and then cancel it in the future, nor can a player.

From our perspective your first 3 bets didn’t get confirmed and your funds were immediately returned to your account after the transaction was reverted, so you could try to make another bet.  This is clearly shown from the logs of the times from bets placed to being accepted or rejected.

We would like to take this chance to remind all players, that you can check all confirmed bets in the active bets section on the site. 

tl;dr

As a final reply on this subject, the facts remain, that a player tried to put a bet on, it was rejected 3 times (which is normal occurrence in a fluctuating live betting line) and then finally he got the bet placed and confirmed, which unfortunately lost.  So to this end, we are not sure exactly what needs to be refunded, or where the scam has taken place.

Our first level support couldn’t review the betting logs and asked for time to check this “technical issue”.  Our senior support and sportsbook managers have investigated the claim that a bet was not confirmed for 5 minutes  and we have displayed the actual logs showing that funds were returned in 22 seconds max, which shows everything was accounted for legitimately and correctly. 

We have reached out to the player with our VIP team to offer him some promotions in the future as a sign of good will.

Cheers,
sportsbet.io

Man, I really can't afford this screw job. I keep hoping I can come back and post good news and that Sportsbet.io did the right thing but I'm losing hope. Fucking sick to my stomach.

Please do not do business with this book.

Response from 'Ava'

"let me check into it and get back with you"

Last agent 12 hours prior

"let me check into it and get back with you"

Last agent 12 hours prior

"let me check into it and get back with you"

This scam website is not going to do the right thing. Please be extremely weary of gambling here!!!!


Edit: Here's a fun edit. Ava tells me that the admission of a technical error (even though I experienced the error first hand) was a mistake by an agent and did not actually happen.

1) Customer experiences error

2) Chat agent says yes I see that, seems like a technical error, sorry about that

3) Customer requests refund

4) Chat agent says sorry, that agent is new (even though I've seen him several times before) and misspoke

5) Stay away!!!!

Will give the agent handling this website one more chance to reach out with an actual offer to fix their mistake rather than talk about their promotions. Your promotions don't mean anything to me and should have nothing to do with you guys fixing this glaring mistake your software caused me, sportsbet.IO.

Thanks for the links, I'll get right on that if they do not resolve this by tomorrow.

Start a thread here.

Also make a post here.

Another update on my issue... got an email from someone who seemed clueless to the issue and then mentioned there was some "big" promotion for VIP players that she doesn't want to spill the beans on and trading me around to different agent after different agent saying they're my "personal VIP host."

This site is a complete joke!!!!! They robbed me and instead of fix their mistake they just keep mentioning promotions to me. How do we get this book labeled as an official scammer book??? Seriously, not getting fucked here without their reputation getting justly changed.

sugestion payment
is good is next time sportsbet io support payment use dogecoin

I think I'm down on that website since i started betting there. Might be up on a couple others. The insinuation that I'm a great bettor or anything is silly. I'm not.

But they screwed me here and it is so obvious to everyone but they won't make it right. I'll wait for this supposed reach out from the VIP department, but they seem more likely to respond on here than they are to respond to any of my emails.

The sad thing is, I have bet here enough to know their live betting quirks, so was sure that the bet had went through when it disappeared from the account and didn't come back for two separate refreshes over 2 minutes. Foolish me.

If they don't make this right, this really needs to be marked as a scam. How do we go about accomplishing that?

It's hard to take you seriously when comments like this are thrown in.