Topic: 🚀 Sportsbet.io - Proud partner of Southampton FC 🚀 - page 1038. (Read 410277 times)

I was initially given a time frame of 12 hours, then 24 hours, and now it is approaching 2 full days.

This is not an accurate description of the events. I am familiar with the live betting platform and have wagered successfully there hundreds of times. In this particular instance, this supposedly rejected wager(s) was sent back to me several minutes after the bet was accepted and the funds were removed from the account. This did two things, one, it prevented me from being able to continue to pursue a good line on that game, and two it gave me hedge opportunities on other websites which I took and then realized minutes later that you had canceled an approved wager.

Also, I was watching the game live and it was on a commercial break for several minutes after I placed the bet so the contention that I was betting into an active game that changed is simply false.

I will await a resolution but it's already been 48 hours and you guys are still refusing to admit your responsibility or mistakes even though I have proof 3 separate agents have admitted there was a technical error in this case.

Being a growing book is one thing, as of course there will be growing pains as you have more customers, but expecting your initial customers to foot the bill for your mistakes is preposterous.

Hi kerrywoodwins20,

We are very sorry that you had a bad user experience placing this live bet. As an experienced bettor and our frequent customer, with hundreds of previous live bets on our sportsbook, we are certainly not trying to scam you or be fraudulent. We pride ourselves on paying out winning bets and processing withdrawals really quickly. To our understanding, you have placed many winning bets and you definitely seem to know your sports betting. It is always great to see a punter with an excellent nose for sports. Cheers to that

The incident you have experienced is most unfortunate. I am sure, however, that you have understood from the various discussions you have had related to this with our Support team, that there was nothing intentional from our side. Quite simply, you placed a bet which was sent off to validation with our risk team. This process takes between 5-15 seconds as quite often live lines in College Football can change very rapidly.  

During this time, your bet amount is "reserved" from your balance in a pending status and then once bet is confirmed, the balance is deducted.  If the bet is not confirmed, then the bet amount is returned to your account.  This is exactly what has happened on your account as we can see 3 rejected bets and then finally 1 confirmed bet (unfortunately this confirmed bet lost).  We also send a 2nd popup on the site, which confirms that your bet has been successful placed and confirmed.

Without going into too much detail here, our VIP team will be in contact with you we are sure we can find a solution that would reinstate the trust you have shown towards Sportsbet.io and our team so far. It is our honour to have you as a customer and I sincerely hope that you will continue to be one of our VIP players in the future.

Cheers
Sportsbet.io

I am a regular user of sportsbet.io and would like to give some suggestion. I notice that there are very few live basketball betting compared to other sportsbook.
Other than the popular basketball leagues, you don't really offer live betting on Eastern European, Europe and Asian league.

Just to update everyone on this issue, we have basically agreed on these facts, and yet, sportsbet.io is doing NOTHING to fix the issue.

I made a live bet. I have made hundreds of live bets on sportsbet.io. The funds were removed from my account as usual when a bet is accepted. I got a green accepted message and checkmark on the wager.

I refreshed the page to make sure. This has become a habit for me. I refreshed again. Nothing.

5 minutes later, after SEVERAL positive swings in my wager, I get a red notification error saying the bet was canceled.

5 minutes later. The funds were not in my account for 5 minutes. I had no hope to continue trying to get that line, because the funds were gone, and in my mind, the bet was accepted and I had no reason to not believe it was accepted.

They are TAKING no responsibility for this issue. Three different chat agents have admitted it was a technical error, but they are refusing to compensate me for my wager.

How do I get this book labeled as a scamming fraudulent book?

Still nothing. No resolution, no response to the technical errors, nothing. I was told 24 hours, 36 hours later and nothing.

Hi Kerrywood,

We will get back with you today.

Cheers

Over 34.5 live on Clemson/NC State.

Bet was accepted, green, balance deducted. Minutes later, after a score, then all of a sudden it's rejected.

Admin (Jane) has admitted it was an error, she suspects a technical error, and a canceled wager but can't promise me I'll be reimbursed or credited?

This had become one of my rotational books so I"m pretty angry.

Maybe they are waiting for the epicenter tournament or the esl pro league lan to start before they offer this cashback promo thats the only two big csgo tournament that will be held this october.

What was the wager and what was the positive event?

They accepted a live wager and then past rejected it.

I made a live wager. Wager was green, accepted, balance taken out of my available balance. Then minutes later, after positive things happened for my wager, they sent me a rejection/canceled notification. That's stealing isn't it?

Any update on the cs:go moneyback offer? Half of October is already gone so...

Nice, how much money have you guys made so far?

I'd highly recommend getting the information and proof and posting it in the Scam Accusations board on bitcointalk. People might be able to help, and if valid proof is provided, their accounts will be tagged with a negative trust rating and cause them to have a
under their name, and possibly pressure them into paying you. What was the issue, and what was the mistake?

Any help I can get from admin here for sportsbet.io?

I got defrauded out of 3400 mBTC from this website using their live betting platform. I am working with the employees at this book to hopefully resolve the issue fairly but I am not very confident since they're not taking responsibility for their mistake.

Is there anyone here who can help me?

We are growing in popularity everyday, which is a great thing! We're launching new servers to handle the increased traffic.


Rest assured we will have this problem solved in the near future!


Please let me know if you are still having lag issues, we have started deploying some upgrades.

As per my experience, it is faster to use the serch option instead clicking the categories. Indeed, we need to type one by one match but I think it is faster because we will only load for 1 match instead of many matches which makes the loading so slow.

Yeah it sucks I mostly use my phone to place my bets too when placing live bets there I have to wait like a few minutes before you can scroll down and click anything sometimes the live lines goes down right away before I can confirm the bet. The bookmark idea sounds like a good solution for placing early bets.

I have the same problem, I use my phone more than my computer, so it is very annoying to wait for long time just to watch the odds or to make a bet, sometimes I leave the site because it is slow and heavy, I will try your suggestion, but I hope you solve it as soon as possible because a lot of people bet from mobile phone as it is easier.

hi there, when there is competition for the manufacture of video tutorials back?