LMAO, their live lines have been frozen for HOURS... the website is just pretending to exist but really everything is shut down and frozen.
Just checked. working or am I missing something?
They gave me 1000 mBTC for the trouble, but it cost me over 5500 mBTC... seems pretty pathetic. Admitting they fucked up, but not wanting to pay the full price of the fuck up.
I am not sure I can help, how much was the bet for and at what odds? Was this your first bet?
I'll say story again, but not like it matters. They ain't gonna help and apparently no one is heeding my advice anyway.
I made a bet. Confirmed. Green screen. Money out of account. Reloaded the page twice over about 30 seconds. Money was still out of the account, so I figured it was all good. I had made hundreds of bets in their live betting plat form before and that was my process. Went to another tab and another website and made some other wagers. Came back, check my game I bet, several positive things have happened and then I get the cancel notification alert. This would have alerted me on my tab immediately.
By Sportsbet.io's own admission, this cancellation came 33 seconds after the system processed it as a good wager on an active and open line. 33 seconds! Imagine how long that is. I'd argue it was longer, but I guess it's possible they had website issues or I had internet issues and it didn't alert me promptly.
But still, best case scenario, they get 33 seconds after a bet is approved to cancel it, while the customer gets 0 seconds to cancel something after it's approved. How can something be a proper live betting system when the accepter of the bet has such an unreasonable amount of time while the customer gets nothing?
I think there should be a very obvious reaction to what is the problem here. The real problem is that sportsbet.io is allowed to cancel wagers manually for extensive amount of times that their system processes as good wagers with an open line. This is obviously wrong. This is not how other books do it. This is fraudulent and theft.