Been 5 days , both issues were not solved .. Been fed up with multiple live chats and emails..
Asked multiple times to provide you a proper solution or i will take this to public ..
I was simply given so so irresponsible and irrelevant replies ..
My sportsbet username - Vj94
Am your client from past 3 years and deposited more than 20,000 Mb till now and withdrawed decent money..
You always process even big withdrawals @ lightening speed..
Thats perfect .. Thats the reason am sticking with you ..
But when it comes to give solution / compensation for issues, i should mention you are the worst ..
few supervisors and customer service agents are extremely stupid..
Coming to the issue..
On April 2nd, late night i played bombay club blackjack for the stake of 20 mb..
My hand is 9+2 = 11, best possible hand and i gave double down .. But nothing happened ..
I was made to stand and lose @ 11 .. I was robbed of 80 mb winnings..
I just mentioned in chat and felt my winnings will be credited since i thought, sportsbet deals with fairplay..
and played 3 more hands there for 100-200 stakes, all lost and i lost 400 mb in 3 minutes in that table..
and in 1 week, i lost 4300 mb in that exact table ..
Almost every single blackjack hand of mine is a losing hand there ..
No rebate, no compensation , nothing .. Fine .. No problem ..
But atleast i expected the winnings on my double down bet, where i was robbed .. After multiple emails, they said, they will investigate and the investigation result reads as
"Hello Vj94,
Thank you for your patience.
The examination of the game server logs has showed, that you had placed your bets in the total amount of 20.00 mɃ for the Blackjack game on 2019-04-02 at 19:52:36 UTC. When options bar was offered and the player received decision offer at 19:53:15 UTC. You indeed has pressed on DOUBLE DOWN at 19:53:16 UTC, however because of connection problems at that time, your decision was not processed. As a result, AUTO STAND was applied to your hand "
You accepted I pressed DOUBLE DOWN ..
If i press double down, you should process it .. You acknowledged even the time @ which i pressed double down ? If u didnt process it, then how it will be my mistake ?
in addition, your site is too slow and down that late night and early morning .. You even accepted it here ..
Even after this issue, the next minute i played and lost hands worth 400 mb
Sportsbet is FUN, FAST and FAIR ?
where is the fairplay here ?
I was robbed of winnings of 80 mb here from 20 mb double down ..
Any site which deems them as fair, will credit this money ..
2nd Issue, on April 3rd early morning, few hours after this issue, i placed tennis bets for 270 mb and immediately site got down ..
My most tennis bets are cash out bets..
i cant access the site nor cashout, since sportsbet is too too slow @ that time
On quering it, again u accepted site got down at that time and offered me a compensation of just 10 mb for my 270 mb loss ..
Again without making an issue, i accepted it ..
Forget it .. But i need a solution here .. been 5 days..
Any sportsbook which deals with fairplay, which is trustable, which is loyal to its clients, will credit this 80 mb
waiting for your reply
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Hi Vj94 & all,
Please be advised this has been discussed on live chat and resolved. The hand was investigated by our provider Evolution gaming and this was the main part of their response;
"however because of connection problems on the player’s end at that time, his decision was not processed. As a result, AUTO STAND was applied to the user’s hand."
thanks and regards,
Steve,
sportsbet.io