It is understandable that the rule is changed due to the huge traffic in the chat room, but will it be increased it again and again in the future is the number of players is increased significantly? If the it is increased based on the number of players, the minimum wager requirement to chat might reach over $1,000. Maybe Stake need to consider to create a special room (lets say Newbie/newcomer room) for those who have not wagered the minimum requirement to be eligible to chat. This room will give those players a place to talk to other even if they have not meet the minimum wager. The room can be with less feature, just a room to talk.
Yes it might be applied in the future the definite stake must provide convenience for new users they cannot rely on customer support because the more days of customer support are also getting slower we also understand the number of users who continue to grow every day are the main factors so there must be a fair solution.
Stake was always a known and liked casino, however it became so much more known and used in 2021, and teaching staff to work is not an easy task. Even if you hire 1000 new staff (which would be stupid, why would you?), then it takes a while before you could actually teach them how to do the work, and that is why people end up with not really knowing what to do when they grow this big and stake had the same problem.
After all, it is not about just spending enough money and getting new people, the pace of growing userbase is faster than the learning curve for a staff, which makes it slower. While the website grows every single day, staff could be interviewed, pick a good candidate, get them and teach them and let them be working alone and sometimes not even be a good one, all of which takes a long time. This is why it could be slower at times and we should be understanding.