Hello community,
I have a problem with stake.
Registered at stake 3 weeks ago and played me up to platinum or whatever the name is.
I am up maybe 10k on my account.
Yesterday I deposited 0.09 and 0.07 and played myself up close to 0.33.
Today I wanted to withdraw my money and got the info "you are not allowed to do that".
Chat support refuses to answer what is going on and said I must contact
[email protected].
First she said the department will message me "very soon", and some messages later suddenly is was "Just to mention, it can take up a couple of business days for the team to respond on your email."
What is this site trying to pull? I am from a non banned country, only ever had this 1 account and never did anything wrong. I think wiining might be wrong in ther eyes.
I think its only because I won too much and they dont like that.
Please help.
I read your other posts and first of all, keep calm. Stake is a casino owned by PrimeDice, believe me, they are the one of the least company to lie you in crypto gambling industry. They have given away up to 50 bitcoin and your coins mean nothing to scam for (This just to make sure you to calm).
If somehow there isn't response from them, try to contact online support for multiple times. Email them, they'll definitely reach out to you soon. Also, they have right to ask for KYC documents. Were you using VPN with shared IP? This can be a problem too. Are you sure that there was none suspicious activity on your account? Including depositing and withdrawing immediately?
I don't even suggest you to open scam accusation thread because they aren't scammers and this issue will be solved easily. Have a nice day!