Here, have a bone.
This request is neither unrealistic nor is it in any way unheard of. Even If it's not 50% (but depending on the delay it should be!) but 25%, it is still common practice to do so. It is basically the opposite of Skonto, where you pay less if you pay within a given timeframe.
As long as both sides are okay with it everybody wins. And right now I don't feel happy at all with standardised answers from some fresh hired goons instead of an answer that satisfies me as a maybe non-returning customer.
what I am saying is that we all knew that KNC wished well, but could not predict future in such short turnaround time.
yes, they should of hired a few folks more that knew logistics, packing and shipping. yes, they should of started building the hosting center earlier
but it is sad that a nice company like KNC will turn into rude assholes like BFL and Avalon just by crazy demands like yours over and over.
be realistic to the actual situation, and not your utopian miner company that does not exist anywhere on earth... ok?
Man you are getting on my nerves. I tried to explain it to you before but you just don't want to get it.
Those are in no way "crazy demands". They are economically correct in every way.
I do not want a refund on my orders, neither do I want btc or money from them now. So basically I do not want to touch any money they have made until now or will mine themselves in the future.
But you just don't seem to get it. So here it is in numbers for you:
What I lost since my order was not shipped in September and is not until today: let's say 10,5 btc
What I paid them: 7k dollar
What it cost them: (with R&D and production cost) for the Sept/Oct orders I would estimate 2,5k$ max.
With November included: 1,8k$ max.
These are rough estimates and they depend strongly on the amount sold, I took the conservative approach with around 1000 Jupiter orders for Sept/Oct. IRL their cost would be more around 800-1000$ at most.
So when I say I want a voucher for every unit delivered late and we estimate the price of next gen to be around the same as november unit prices: 5k
they would still make 2,5k-1,8k = 700 Dollars profit of those units.
Please stop posting if you have no idea what you are talking about.
Edit: I am also not critizising their production in any way. They have enough people there imo. The problem was that everything that could have gone wrong went wrong. BUT that is no excuse for poor customer service.
I didn't know it was shipped, didn't get email from UPS.)
