Topic: Swedish ASIC miner company kncminer.com - page 1983. (Read 3050071 times)

ALL DONE.

This happens to EVERY company that tries to start making mining hardware. You would think they would learn from others?

I'm helping out by NOT emailing them.  They spent the open days to reduce questions.  Sure they should make a real FAQ, but there were lots of answers in the thread. 

If you trust someone you don't need anymore details, since if you don't trust someone all the details in the world still aren't enough.

Many people here aren't going to trust them ever, even when something ships they will still be skeptical on anything they say. 

Topic was created to list the orders : https://bitcointalksearch.org/topic/kncminer-list-of-orders-october-delivery-249065

Some errors on your shipping page I noticed also which don't fill me with confidence

Broken english isn't always a good sign!

Status:Paid
Comment: This order has been scheduled for Shipping on day 2 of production

Orders will be shipped in the order they were paid. Full stop...

People get so worked up over things they can't control.  The less time KnC spends dealing with nit picky crap like this the better imo.

I don't think it matters where it is being shipped.  It will be shipped to their hosting facility or elsewhere.  Its not like they are going to host them at the production facility.  Also, I was told they were just waiting for wire transfers. I don't know why wire transfer people should get 3 extra weeks though.

I am going to throw some gasoline on the fire here... I don't know that they'll be able to finalize the queue that fast. I am thinking about the people that opted to "pick up" their orders in Stockholm. This was for their yet to be announced hosting plan. We were being told that if we do not like the hosting plan we can then opt to have the units shipped which to me suggests that they'll have to try and include those people in the queue as well at some point. Not sure if that will mean yet another reset of the queue.

They started directing questions to their customer service email:  [email protected]

I would rather have Sam working on the miners, and leaving the questions to someone else. Especially when most of them have been answered and posted here.

Missing the promise to have the pre-order queue numbers out by last week was not good.  I think they are getting overwhelmed with questions.  I hope they turn it around.

They have stated before that they will offer refunds up to the shipping date if I remember correctly.

Similar situation except I get no replies anymore.  I'm not a pest.  It has been a while now since my last question.

I tried the sales e-mail today.  We'll see how long it takes.

Please take not bank wire are not instant !! it will take a couple of days. If I were you wait for at least 3 days for them to come through. However they would not take 7 or 10 days or longer.

Anyone know their refund policy? My Dad is is eager to get a bitcoin miner it is driving me nuts. He had an order in for 4 BFL models but got them refunded because he would have never seen them this year. He ordered 2 KNCMiner's via bank/wire transfer (I went half in with him on one of them) and may even buy one myself later on but there isn't a damn thing on their website about how it connects, what it connects to, wireless?, Ethernet, USB, there is literally NOTHING about what the unit itself. It says that it can use an standard ATX power supply which is cool, but we'd all like to be prepared if it really ships.

Also, could this is just another BFL? Just making announcements with great products so they get tons of pre-order money? I went to to the bank yesterday and made the wire transfer, everything went fine and my bank said that KNC will have the wire in about an hour. When I emailed KNC to confirm payment they told me it would need to take 10 days for it to arrive in their account. I admit, I know nothing about  international banking laws/rules, but how can money from my account be gone already and then not be in KNC's account? Where is it? Did KNC just tell me it will take 10 days to arrive because they just didn't want to help me at that the time?

I remember before I sent money in I use to get replies from someone names SAM. Very polite and took the time the explain everything I asked for. Now that I've paid and sent them money, the responses are days later, quick and uninformative now.  I guess I'm just looking for for of an established place with top notch customer service, that's all....not just another pre-BFL.

And what is the REAL possibility that the Saturn my dad ordered will actually ship in September/October? How long does a bank wire take to go from the US to Sweden? I would think it is pretty instant, since the money is out of my account but KNC email says it will take 10 days to arrive. Does that sound right? Thanks.

No reply yet.  KnC is either busy or they bought a hidden island.

I kid.  But it does make me sad Sam doesn't reply anymore like he used to.  No more love. 

http://decentralizedhashing.com/bitcoin-mining-equipment-table/

haha Yes BFL stands for Best F-ing Luck _{on getting your order}

For Josh.... 

I pre-ordered at low 1800s and paid the first day with order# in the late 5XX and I am a day 1 order