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Topic: Swedish ASIC miner company kncminer.com - page 213. (Read 3049515 times)

hero member
Activity: 784
Merit: 1004
Glow Stick Dance!
October 11, 2014, 04:20:10 AM
Fly on the wall at the KNC staff meeting recently:

"Crap, BTC is in the toilet. We never expected this. Our business model assumes a minimum of $500 BTC."
What is this "bitcoin" you speak of? Is that what we dump on the exchanges every day?


"OMG, what are we going to do ? I just bought a nice new BMW for my girl friend"
... you know, that hot 180lb blonde on that handball team that we sponsor. Don't tell my wife, please!

"I know … we'll dedicate all of our production to Neptunes. We can ship them to our DC instead of to customers and mine the crap out of BTC while the going is good. Then we'll launch cloud mining and sell over priced mining contracts to stupid people. The stuff we can't sell we'll just mine and dump on the market"
But we've been doing this same thing since before the first Jupiter shipped.


"But what about all the Titan customers?
Customers? Since when do we care about customers? Hahaha!


"We've got problems with the Titan that we'd rather not talk about"
So let's pretend there is no problem and do nothing. We're very good at that!

"We'll build and ship a few before October and then announce that we made our comittments."
You know, exactly like we did with the Jupiter... and then with the Neptunes. These idiot customers never seem to catch on, lol.

"Shouldn't we wait until the Titan  works right and is reliable before we start to ship ? We're having DC/DC, SPI and urgent setwork/flush problems like crazy right now"
You're fired!


"No, we can always blame the pools or something. I'll tell our customer relationship management people to tell everybody we are working around the clock to make it right. Yeah, thats what we'll do. We'll just say that the pools aren't ready to handle the massive power of the Titan. Make sure we disable load balancing too."
Kurt, you have have been promoted!

"But people won't believe us"
You know what? You can join Sven and that Brit that we fired last year... sorry, forgot his name... in the unemployment line!

"Wo cares ?  We can always pay a couple of the paparazzi press to run our story in their rags."
You too are promoted!

"We gotta mine the crap out of BTC asap or we'll be looking for jobs"
Lol, jobs?! We have so much bitcoin stashed away, we'll never have to work again! Oh shit! Are those guys that I fired still here?!


"Umm … that wouldn't be good. I doubt if anyone would give us work after the Neptune and Titan debacles"
Did you not just hear me?! We won't have to worry about having a job ever! With all of the BTC WE scammed... um... err... earned plus all of that VC money that they threw at us, work is the last thing we'll ever have to worry about.



Conversation continued in RED.
legendary
Activity: 915
Merit: 1005
October 11, 2014, 03:57:15 AM
Hi,

Have anyone here use the newly KnC wallet? I can't wait to mine ltc with my titan and store my bitcoin in kncwallet. Wink

You must be broken. Why would you use KNC wallet after what they did to Titan and Neptune customers, other alternatives exist.

*When the money disappears from your wallet in a massive KNC scam, they will point you to the fine print and terms. Based on their current behavior this is not too far-fetched 


You either missed the winky or you have no sense of humor.

haha . Totally missed the winky before now!
hero member
Activity: 784
Merit: 1004
Glow Stick Dance!
October 11, 2014, 03:39:01 AM
Hi,

Have anyone here use the newly KnC wallet? I can't wait to mine ltc with my titan and store my bitcoin in kncwallet. Wink

You must be broken. Why would you use KNC wallet after what they did to Titan and Neptune customers, other alternatives exist.

*When the money disappears from your wallet in a massive KNC scam, they will point you to the fine print and terms. Based on their current behavior this is not too far-fetched 


You either missed the winky or you have no sense of humor.
hero member
Activity: 700
Merit: 504
Run a Bitcoin node.
October 11, 2014, 03:27:25 AM
So are there any batch 2 Neptune customers who haven't received their machines ?

Are there any people who have received their free Neptune ?

Are there people with outstanding RMA issues on the Neptune ?
Still waiting for news of my bonus Neptune. It's starting to feel like a con.

I guess they need to fill a few more Datorhalls first...
hero member
Activity: 859
Merit: 1000
October 11, 2014, 02:01:43 AM
yea, KnC is almost the same scam as BFL. Their latest trick are the bonus miners which they did not send.
legendary
Activity: 915
Merit: 1005
October 10, 2014, 11:38:03 PM
Hi,

Have anyone here use the newly KnC wallet? I can't wait to mine ltc with my titan and store my bitcoin in kncwallet. Wink

You must be broken. Why would you use KNC wallet after what they did to Titan and Neptune customers, other alternatives exist.

*When the money disappears from your wallet in a massive KNC scam, they will point you to the fine print and terms. Based on their current behavior this is not too far-fetched 
copper member
Activity: 2898
Merit: 1465
Clueless!
October 10, 2014, 04:34:42 PM
I find it hilarious how you were going off on the SP-TECH forums about how they didn't meet their specs and how they failed to deliver on their promises (at least they gave refunds as requested right ?)
when you were ordering from the most corrupt company in the history of the bit coin hardware game , the balls on you brah must be outrageous

I treat 'em all the same mate. You should be following all the KNC forum threads if you want a real laugh.
SP/KNC/Alpha/MAT/Bitmain/etc  are all cut from the same cloth. Its a shame really because it is killing the crypto scene.

I'll be happy to revisit my Titan decision in a year after the fat lady sings. But for now, I'd guess my chances of earning a ROI with the Titan are still better than yours with a SP30/1/5

Face it, Bitcoin is in the do-do now and so are you.

~L)L~

I would not say that about SP ...they 'offered me" a refund ..that they did not have to give from a post on their thread on bitcointalk.....due to the fact for home miner use
the sp30 was not gonna cut it.....noise 60db the increase in watts from something like 2300w or some such to 3300w or some such. and down from their 6.5 TH to 4.5 TH
even with the compensation paid back to consumers in OCT to compensate at same GH to $$$ ratio (hey KNC you could learn something here)..and of course their hosting option
I also felt I had to do because the  above was really gonna cramp me up as a home miner.....they sent and email offering a refund from my forum post

Others also have requested and gotten refunds from the above at spondoolies like me who did not follow the forum on bitcointalk and learn about this promptly....

man I'd take back every bad thing I ever said about KNC even them going the data hall route back in jan against their previously stated intentions......hell ...I'd encourage
everyone to send them xmas gifts!......if they really do expect imho any of past customers to go the arctic cloud route in the future a truly obvious and 'self-less' gesture is required any of our trust back

alas an't gonna happen...I doubt they will even extend their warrenty to those who have had their Titans sitting around for the last 3 weeks as doorstops because of
the quality of the product and firmware issues

man I'd really like to be dead wrong....but if it comes between $$$ and Kurt and the Tech support guys....who probably would LOVE to be able to show some love in this
area.....from this last year KNC always always goes for the bucks vs the right thing.......its how they roll now... BFL as the scam king is dead...long live the new king KNC

but yeah you'd think they'd just wrap up the product line in a more sensible manner then this torch and burn the customers with a lousy product method

sad to say...a far cry from the company I dealt with last fall...guality of product and morals etc...I guess it is true money truly does corrupt....



"KNC is not just violating the mandatory 14-day refund laws in their country, but they are refusing to offer refunds for products that they aren’t even shipping in the promised time-frame."  Angry

The problem is if you do not accept the Titan I'm sure KNC will do what BFL did in their dispute....they will take your order out of que and you have zip....no Titan and
if KNC wins or stalls long enough no compensation either ...so it is a gamble....imho...although as Titan drops in value maybe less and less of one

could be an all or nothing bet....you get a refund....or you get nothing (by the time you did get it after litigation i mean like 9 months from now ..if you did not win)

anyway pondering this option...no idea which way I will jump yet accept the unit or refuse it

Searing


hero member
Activity: 630
Merit: 501
legendary
Activity: 974
Merit: 1000
October 10, 2014, 02:20:11 PM
did you plug the cables the right way in?
legendary
Activity: 1316
Merit: 1014
ex uno plures
October 10, 2014, 12:56:46 PM
If you read "Shyliar's" pretty even handed review of the Titan (https://litecointalk.org/index.php?topic=22290.0)

After starting out very positive it ends 8 pages later like this:

Quote
Basically that it was important to ask for a refund in that 14 day window to protect my interests. When I asked that was the end of any response from KNCminer.

Its obvious KNC really don't give a shit about their customers and are just trying to get these POS bricks out of the door as fast as possible so they can fob you off for 3 months until the warranty runs out. Does anyone here believe they will honour the batch one 1 Year warranty? I don't.

I have heard others report that after requesting a Titan refund, KNC product support services became unresponsive. I have also seen implicit threats by KNC that people who are difficult on their forum may experience delayed response times from support if they need an RMA.

What a bunch of sweethearts.
legendary
Activity: 1316
Merit: 1014
ex uno plures
October 10, 2014, 12:50:07 PM
My defective cube continues to degrade. 2 more DC/DC down as of an hour ago, for a total of 4 defective DC/DC on the same cube. Just sent a request to RMA the cube.

I received one defective cube as well.  3 of 4 DC/DC down.  The cube hashes at about 7Mh/s in bfgminer.  The other three cubes are working flawlessly around 75Mh/s each.

It seems as if this problem is widespread.  Do you think KnC has manufactured numerous cubes and shipped 3 winners and 1 loser to each of their customers?  

I think they have DC/DC subsystem, SPI bus and controller performance issues they don't want to talk about. Problems in these areas would account for virtually all of the reported problems with the Titan. There is a 50/50 chance that they are hardware issues, which would account for the apparent production halt.
legendary
Activity: 1316
Merit: 1014
ex uno plures
October 10, 2014, 12:48:09 PM

4 second instead of 8 second flushes Huh This should be 4 milliseconds FCS.

At least they are now acknowledging the problem so many of us pointed out long ago.
legendary
Activity: 1316
Merit: 1014
ex uno plures
October 10, 2014, 12:46:34 PM
Can other Titan owners confirm that turning on debug level logging in the display menu knocks out DC/DC modules and causes the machine to become unusable ?
sr. member
Activity: 476
Merit: 283
October 10, 2014, 12:43:43 PM
In the ultimate form of irony I would take great satisfaction if a Neptune power connector failed and burned down their DC.
member
Activity: 89
Merit: 10
October 10, 2014, 11:41:40 AM
It seems as if this problem is widespread.  Do you think KnC has manufactured numerous cubes and shipped 3 winners and 1 loser to each of their customers?  

I have only one cube out of four capable of occasionally reaching 75 MH/s. Mine was shipped the first day of shipping I believe. Maybe they knowingly shipped defective cubes to meet September deadline, and started shipping good cubes later, putting only one bad cube in each shipment hoping that people wouldn't complain.
sr. member
Activity: 433
Merit: 250
October 10, 2014, 11:34:47 AM
My defective cube continues to degrade. 2 more DC/DC down as of an hour ago, for a total of 4 defective DC/DC on the same cube. Just sent a request to RMA the cube.

I received one defective cube as well.  3 of 4 DC/DC down.  The cube hashes at about 7Mh/s in bfgminer.  The other three cubes are working flawlessly around 75Mh/s each.

It seems as if this problem is widespread.  Do you think KnC has manufactured numerous cubes and shipped 3 winners and 1 loser to each of their customers?  

https://www.cryptocoinsnews.com/knc-titans-missed-quarter-3-deadline-refunds/

Might be time to contact this guy. http://www.nova.se/en/employees/magnus-daar-2/
The article says he's looking at taking on KNC.

If you read "Shyliar's" pretty even handed review of the Titan (https://litecointalk.org/index.php?topic=22290.0)

After starting out very positive it ends 8 pages later like this:

Quote
Sorry for the long delay in continuing with this review. I wanted to be fair to KNCminer and give them ever opportunity to respond regarding my defective Titans.

The status of my two Titans has also changed in the absence of updates. Two of the cubes where a single die had failed now have two dies failed and as a result are running at half speed. One of the cubes that had been running well is now showing the same deterioration that leads to complete failure in a matter of days.

I understood that KNC would want to go through a troubleshooting process before issuing a RMA. I offer phone support in my work, am familiar with the process and fully expected it. In anticipation I provided KNC with details regarding my troubleshooting  to speed up the process. In my employment I troubleshoot industrial electrical and electronic systems. I am not green when it comes to solving problems and I had covered everything that could be done without using high end diagnostic equipment designed for the job.

The sum total of KNCs recommendations were to push in the pci-e cables properly. In fact they told me this twice in separate    e-mails. My response to them was to explain that my custom quality pci-e cables each came with a clasp on the male connector. That this clasp makes an audible click when inserted into the female as it clasps the rear of the connector: once heard it was virtually impossible for the connector to not be plugged in correctly. I followed their instructions removed each connector, stared at it and replaced it until the previously heard click repeated. My problems were not cured.

When making these recommendations they stated that if this did not fix my problem cubes that they would be happy to proceed with the RMA process. Finally they issued the threat. Every miner here will understand this statement and I will quote it. “as you can likely imagine we are extremely busy at this stage and we are doing further checks on the boards to determine the root cause of the issue. I cannot provide an exact date of when the cubes will be returned to you after repair/replacement.” In other words KNCminer is saying take what you have received or have no hashing power until some later date. They claim to be miners and every miner understands that with increased difficulty to not be hashing at all represents a complete loss. As miners they can only have meant to intimidate me. It's also interesting that in this statement they stated that they don't know what the root cause is. Obviously it's not pci-e connectors.

Finally I felt since KNC stated that they could not repair/replace my faulty cubes in a timely manner that a refund should be issued. I also felt that the process of one e-mail a day was designed to delay the asking beyond the 14 day period their local law stipulates when asking for a refund. Basically that it was important to ask for a refund in that 14 day window to protect my interests. When I asked that was the end of any response from KNCminer.

This will be my last posting here for sometime. I have already contacted a lawyer in Stockholm who is interested in helping. I believe it is in every KNCminer customers self interest to ask for a refund. It does not matter what their reaction is. It is important that you ask so you have followed the rule of their local regulations. If there is going to be a resolution in the future where they are forced to comply to the rule of law make sure you have.


Its obvious KNC really don't give a shit about their customers and are just trying to get these POS bricks out of the door as fast as possible so they can fob you off for 3 months until the warranty runs out. Does anyone here believe they will honour the batch one 1 Year warranty? I don't.
hero member
Activity: 616
Merit: 500
October 10, 2014, 11:25:13 AM
Anyone try pressing down on the DC components to see if they come live? I remember some batches of gear last year had possibly cold solder joints which were irritated with shipping (ups air, they throw things), and folks found they'd come alive by using physical pressure.
newbie
Activity: 17
Merit: 0
October 10, 2014, 11:13:55 AM
My defective cube continues to degrade. 2 more DC/DC down as of an hour ago, for a total of 4 defective DC/DC on the same cube. Just sent a request to RMA the cube.

I received one defective cube as well.  3 of 4 DC/DC down.  The cube hashes at about 7Mh/s in bfgminer.  The other three cubes are working flawlessly around 75Mh/s each.

It seems as if this problem is widespread.  Do you think KnC has manufactured numerous cubes and shipped 3 winners and 1 loser to each of their customers?  
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