Topic: Swedish ASIC miner company kncminer.com - page 860. (Read 3050071 times)

The thing that really makes me mad is it is obvious they never tested the full units.  They may have tested individual ASIC boards but they weren't tested as fully assembled units (my unit arrived w/ mining config set to "X").  Had someone tried to even turn these units on it would not have gotten past QA.  Hell just paying some guy min wage to pull units off the line which have red & green lights on simultaneously would have avoided this.  They shipped a brick, it is a complete and utter brick.  It isn't a unit that randomly crashes under some weird conditions, it isn't a unit when under load after hours one ASIC dies, it isn't a unit with excessively high hardware failures, it isn't a unit with a VRM that overheats and fails after days of high temp, no this is like putting a 10 pound brick in a box and calling it a mining rig.  It does absolutely nothing so any testing no matter how basic would have caught this issue.

Power on = does absolutely nothing.   No login, no SSH, no ability to keep settings, hell even the red & green power lights don't go off (my understanding is if red & green both stay on = your fucked signal).   No possible way that got through any "testing".  So KNC inability to even perform basic testing has now cost me ~$2,500 and counting.  When you consider how front loaded lifetime revenue is there is no chance of ever recovering that.  Hell if prior RMA hell stories are accurate I will be lucky to break even.  Also just from this thread I have now seen four similar cases so my guess is this problem is certainly not an edge case.   At this point I am considering just doing a chargeback (no not ask for a refund so they can delay their response until the chargeback window closes, just doing a chargeback so they get hit with the chargeback fee).  If I was confident KNC could fix the problem in a timely manner (like shipping a new controller 4 days ago) it might be different but despite what the shills say the reality is with KNC if you get a fully functional unit you are fine but if you don't your fucked and it looks like by luck of the draw I ended up in the second camp.

Hey KNC I KNOW YOU ARE TOO DAMN BUSY COUNTING YOUR MILLIONS TO ACTUALLY RESPOND TO THIS THREAD OR YOUR KNOW OWN CUSTOMER SUPPORT FORUM BUT ......
HERE IS A COMPLETELY GRATIS BUSINESS TIP FOR YOU, PLEASE TEST THE FUCKING UNITS BEFORE SHIPPING THEM.

Starting to sound like there needs to be a dedicated KNC Problem thread, as there are many issues popping up.

I have one dead unit also.   Just solid red light and solid green light.  Have tried their solutions (because of time difference each solution takes another whole day and of course lost whole weekend for first answer).   They have been responsive but have ignored RMA request while they suggest the SD card route that has failed.   Controller seems bad.   It is frustrating but they are trying at least.

something is wrong with my miner

it's not mining
its not hot
I can't ssh into it

I've emailed knc and gotten nothing.

has anyone got a copy of the beaglebone img I can put on an sd card to test things out?

Still waiting (4 days) on RMA at this point.  Figure another 6 days round trip (due to weekend) even if they authorize an RMA today I am down 2.5 to 3.0 BTC and counting.

some problems is from pools
knc works good ok have some troubles with ship and beagleboard, cores disables hw errors, high temps

It's a joke isn't it? These guys have made MILLLIONNS. They could easily afford to employ some 10-15 euro/hour CS person to be on both forums daily fielding questions and helping existing customers. Just goes to show, once again, how tight and greedy knc are when they don't. They'd rather let customers have massive downtime and struggle with problems that might be easy enough to fix, just to save themselves a few bucks.

i can understand them not coming here to discuss stuff, but its a real piss off that you never see them on their OWN FORUM. What was the point of even making it if they are literally on it once ever 3 months....

I don't even own a jupiter, but seeing how there's an "apparent" increase in the number of issues with the 2nd batch, it makes me feel good about not trying to sell my firstborn to get a Neptune--which will be its own first batch.

Perhaps their new physical design will mitigate the die damage which seems to be occuring in shipping.

I still like the end product, but it sucks for those having issues..

Pages of problems problems problems. Good to see knc have their people on here, as well as their own official forum, offering advice and working so hard with their customers to solve these issues.

Oh wait a second, they aren't.

Why waste their time helping existing customers? What a silly thing to do, no money in that. Glad to see they aren't, which means they are being consistent with everything other shipment.

Something for you nep(un)tuned customers to look forward too in August 2014, but on a much bigger scale  

u say that just after 3 hours? hope not...

ghash is perfect for stable  better than eligius
but not perfect for lucky

all in all it seems fair, it's quite stable had only a few minor glitches during the last few days.
I didn't check pool luck lately.

pros:

- stable
- a lot of hash powers so rounds tend to be quick --> the flow of your mined btc is quite constant
- merge mining: nmc, ixc, dvc
- no fee (apart 0.001 fixed commission on each withdrawal)

cons:

- a lot of hash power, last time I've checked they had 28% of total...
- the coin you'll receive are not "newly generated coins", on the contrary eligius nine out of ten you'll get freshly mined coin.
- on the dashboard pool's luck is not reported
- https://bitcointalksearch.org/topic/m.3796675
- https://bitcointalksearch.org/topic/m.3796884

I switched to ghash.io after the last round of problems experienced by eligius a week or two ago. as soon as I've time I'll switch back to eligius.


edit: add another cons

i am using 2 hour ago
is stable
but i dont know seems i gain less

How is it?
Income as good as it should be?
How is luck recently?

One of mine is getting really hot and one of the fans is not running.




Ouch!

yep

anyone use pool ghash?

10% errors, that's a lot at that speed

thx!