Let's go on the topics one by one:
I) I was more than clear:
I won't send them my documents! I don't believe they are doing this just for KYC. He blocked my account for months and didn't inform me, he lied several times, he doesn't respect his own TOS and FAQ or his personal assurances to me. His word means nothing to me.
Actually, here he wrote publicly:
As soon as the Arbitrator will send us your Identity information, assuming you are the owner, we will release funds promptly.
Now he is writing:
Please, be so kind to provide to us or to the authorities the following documents:
A valid picture ID
A selfie with your ID and a paper with a unique phrase we will provide to you (please open a ticket in order to obtain it)
A recent proof of address
Fill out all information requested online from your account (please open a ticket in order to be able to do it)
Upon receipt of the above information, if all the documents requested met the above criteria, we will release funds in one business day.
He wants to control what documents the authorities will ask me!? Of course, they won't ask on any case for a selfie. So, he changed completely his public promise and created an excuse not to release my money in any case.Yes, he is a man of his word. We can all trust him. No doubt about it.
I don't need any new reason to refuse to send any documents to them. But he is saying:
if you send us your documents we'll get the necessary information to (abusively) sue you.It looks like they don't really want my documents. And are posting this just for the police to read.I would win their pathetic law suite easily and also my counter-claim against them for everything they did, including defaming me. But that would be an annoyance. 10 years on an Italian court? Only if it's really necessary.
II)
He just published the first name of a customer on a public forum.After he posted this just days ago:
Do not worry, we are not going to publish on a chat personal details
such as names, bank details ecc. Even in your case we are going to respect your privacy
Again, a man of his word.
This wasn't only a violation of privacy. It was a breach of security. Someone can try to use this information to steal my money.
III)
JollyGood is an outstanding forum member who hates scammers. I paid him nothing! I helped him on his fights, he is helping me.
Since I received negative feedback for helping him, he feels in debt to me.Moreover, he has a personal issue with the Rock CFO, since he tried to mediate this and the Rock CFO ignored him.
I even wrote this about him:
You made a lot of enemies for picking fights that aren't yours.
IV)
asche, thank you a lot for your time with this scam. Be careful, the Rock CFO is going to accuse you of being a mercenary too.
A) I can't sign a message, since my deposits were made from other exchanges.
But with some trouble I could get a scan of one or two transfers made to the Rock from one exchange.B)
I still own the banking account with the IBAN (banking number) they have on file. The European commission and the Arbitrator received a scan made on december 2018 of the account.C)
The European commission and the Arbitrator also received a document with the same identity the Rock Trading have on file. I assure you the names they have on file are real and there aren't any problems with documents.D)
They know I'm the owner of the money. There isn't (and never was, I posted since the start that I owned the banking account with the IBAN they have on file) any security problem. Recently, after many lies and defamation, he confessed that several times. Check quote below.
E)
He is blatantly lying when he writes that the current law demands verification on my case, since I only want to withdraw bitcoin. They have thousands of unverified customers who traded fiat, but didn't ask for a fiat withdrawal. They aren't demanding verification from them.
There was no relevant change on their TOS on matter of verification. Their FAQ, which is their own interpretation of their TOS, still states: "Verification is not mandatory, but in order to deposit/withdraw FIAT currencies you will need it."
https://support.therocktrading.com/kb/faq.php?id=27Of course, Italian law says exactly the same thing or their TOS would be illegal and they couldn't be accepted as an Italian company when they returned from Malta on April 2018: Legislative Decree No. 231/2007, as emended by Legislative Decree No. 90 of 25 May 2017, on AML and KYC duties, article 3, n.º 5, i), says: "service providers related to the use of virtual currency,
limited to the performance of the conversion of virtual currencies from or into currencies with legal tender".
They can't block accounts without a security reason under their own TOS.
F) To confirm what kind of person the Rock CFO is you just have to read his words:
Finally, she opened a claim as per our TOS and sooner or later we should receive a request from the arbitrator and try to solve the issue. The good news, at least I hope, is that the Arbitrator has the same Lady name we do have on file since 2013 and, hopefully, as soon as we will get proper documentation about the identity, we should be able to allow the Lady to withdraw.
However, if even in this case we won't be successful in obtaining the requested information, we are evaluating to open a case with Europol and ask them to investigate the issue.
He recognized that the money is mine and he confessed he is more or less expecting to lose the arbitrage case (he has no doubt he is acting illegally), but he posted publicly that he isn't going to respect the Arbitrator decision even without reading it and no matter its legal grounds!!He clearly thinks he is above the Law.
And he also posted he is ready to block other unverified customers even against his own word on their TOS/FAQ:
https://bitcointalksearch.org/topic/m.50060106 (translation and comment)
I hope you give him negative feedback too.