Considering he believed he would not need to give any document based on your previous T&C and your FAQ, and he entered a fake name to protect his privacy.
Does he have a way to get back his money?
Why is a signed message from a funding address of his trading account not enough to prove his ownership?
Please be precise and exhaustive in your answer, and give us details about what will happen with the money if he used a fake name.
Thank you for your request.
We do have some past data which is the following:
1) Name and Last Name
2) We sent some wire transfers in the same Name and Last Name in a EU Country
3) On the claim she filed out she is putting the same name and last name
4) We do have correspondence, Ip, emails, ecc on file
Therefore, we could safely say we do have the real name and last name.
So, the moment we will receive matching documents, for us KYC will be completed and funds promptly released.
However, among the matching docs which we are requiring, we do ask a Selfie with the ID and a paper with a unique phrase we are going to provide upon request.
This could be difficult to obtain if the owner is no longer in control and, at the same time, very easy to produce if all is ok as I hope so.
So, aside AML/KYC directives which we must follow, we must be sure we are doing the right thing to protect our customers assets.
Regards