Topic: The Rock Trading Scam www.therocktrading.com Exchange Review fraud opinion - page 32. (Read 36160 times)

Thanks for your support.

As the Rock CFO just confessed, they know the money is mine. The 2 names they have on file are also on the complaint to the Arbitrator and I still own the banking account with the IBAN they also have on file.

I posted this 5 months ago:


And they know no one has logged in during this time. So, has you wrote, there is no hacked person whatsoever.

So, faced with all this evidence (and much more, check the OP), they don't dare keep accusing me to be an hacker and were forced to confess that they know I'm the legitimate owner.

But they keep using the illegal pretext of KYC to keep my money blocked.

Their FAQ is very clear: "“Verification is not mandatory, but in order to deposit/withdraw fiat currencies you will need it" https://support.therocktrading.com/kb/faq.php?id=27

I don't want to withdraw fiat as they very well know.

The full email from 2013 that they abusively published (it wasn't necessary for their defense) shows clearly that there was an agreement that they wouldn't ask for personal documents if no fiat withdrawal were requested: .[/b]


Since they confessed publicly that there isn't any security issue, the matter is legally solved as the Arbitrator will show them.

The Rock CFO said they respect privacy? They posted on a public forum all personal details they have except the ones that publishing them would be a clear breach of security.

They are blocking my money arbitrarily for 15 months, more than half of this time covertly, without informing me of the block, lied over several issues, defamed me against clear evidence, violated privacy, etc, but they expect me to trust them a copy of my personal documents?!

not exactly, she has been trying to withdraw without providing us KYC/AML information.

In the beginning we had two problems:

    The first one to verify if in control of the account there was the same lady registered with us
    The second one to obtain KYC/AML as required (she believes we are not entitled to ask for but, it is her opinion)

Finally, she opened a claim as per our TOS and sooner or later we should receive a request from the arbitrator and try to solve the issue.  The good news, at least I hope, is that the Arbitrator has the same Lady name we do have on file since 2013 and, hopefully, as soon as we will get proper documentation about the identity, we should be able to allow the Lady to withdraw.

However, if even in this case we won't be successful in obtaining the requested information, we are evaluating to open a case with Europol and ask them to investigate the issue.

We will keep you post it!

so after a year 'the hacked person' as you are trying to say  didnt open claim didnt try to recover his account thats obv a scam as i see

Do not worry, we are not going to publish on a chat personal details such as names, bank details ecc.  Even in your case we are going to respect your privacy 

Now they are breaching their duties of respecting the customer's privacy, by publishing openly personal details: https://bitcointalksearch.org/topic/m.49989828

Still no answer from the Arbitrator. They have a lot of cases.


Right now, the issue is being discussed on another one of their Italian threads:
https://bitcointalksearch.org/topic/m.49932665

They just wrote a blatant lie, saying that what justified the initial block was that the account was dormant. They blocked my withdrawals on December 2017 when I just had sold all my bitcoins.

And I kept trading on the next months, even made a XRP deposit on 27 February 2017. And only asked for a withdrawal on August 2018! Yes, an hacker would make a new deposit and let the money there for months!

Moreover, they say they suspected of a security issue and kept me in the dark? What exchange doesn't inform the customer to his email or blocks also trading when it thinks there is an issue? It was me who have to go to them on August 2018, after 9 months of covert block!

They think people are stupid and will believe that they acted for security reasons with this behavior?

Moreover, their support on August didn't invoke any security issue. I have scans of all their messages.

The Arbitrator will receive a scan also of this lie.

What is the latest news with your case against the Rock Trading scammers?

The Rock Trading stopped lying about European Law that they knew it's inapplicable until Italy adopt it and now are putting their hopes on Italian Law.

Too bad, article 3, n.º 5, i), of the italian Legislative Decree No. 90 of 25 May 2017 on AML and KYC duties,  says that crypto exchanges are restrictively ("limitatamente") subject to this duties only on their operations of conversion from crypto to fiat. That is, to customers who ask for fiat withdrawals, which is not my case.

This Italian site is very clear about the meaning of this article 3, n.º 5, i).
https://citywire.it/news/regole-antiriciclaggio-anche-per-il-bitcoin/a1085876

"La scelta fatta dal Legislatore italiano, è stata quella di concentrare l’attenzione sugli scambiatori (“exchanger”), ovvero su coloro che convertono la valuta virtuale in reale e che sono gli unici soggetti che trattano in moneta reale o in altra valuta virtuale. Gli stessi, cambiando le criptovalute in moneta reale, effettueranno trasferimenti di denaro verso conti correnti di persone identificate."

Which means:

"The choice made by the Italian legislator was to focus attention on exchangers ("exchanger"), or on those who convert the virtual currency into real and who are the only subjects that deal in real money or in other virtual currency. The same, by changing the cryptocurrencies in real currency, will transfer money to current accounts of identified persons."

On their scam, I bet the new tittle of this thread will make it much more visible on google.

Thank you Coinfan, you are very kind with your words. I just feel it is a duty on all us community members to try to help each other as and when we can.

As for this "Rock Trading" scam, they have already destroyed their reputation by their actions. I hope they will not be in a position to scam anybody again but it is clear they are selective scamming so from time to time others will come forward too and we have a duty to try to help each other.

Update on the OP.

JollyGood, I don't know what kind of criteria the forum uses to chose the moderators, but if they run a popular vote, you can count with mine.

By the way, there wasn't a real agreement on the use of the Arbitro Finanziario Bancario.

Under Italian Law, the Arbitro has automatic jurisdiction on financial or similar institutions, like The Rock Trading. Even if they didn't agree on its use, their consent wasn't necessary.

Their refusal to use it would be useless, would confirm their scam and grant them the close of the Rock and jail time.

The Arbitro Finanziario Bancario proceedings are exclusively in written. They can forget about friendly chats to try to influence the decision.

And the Arbitro has a long history of condemnations of big Banks, including italian banks: https://www.arbitrobancariofinanziario.it/decisioni/ricerca/ricerca.html?numero=&anno=2018

   True

I will keep adding them to my signature as and when the scams appear and probably make the font smaller to squeeze as many in as possible. Somebody has to highlight the scams to protect the community.

Aside @JollyGood:

I) They froze my withdrawals without any reason (if there was a reason, then not warning me about it was an even greater breach of their own TOS and Italian Law).

II) They refused to explain the reason of the block.

III) They didn't inform me about the block in order for me to keep paying trading fees and making new deposits for 8 months in clear breach of their own TOS. This is fraud and a scam.

IV) They blackmailed me to send my documents against their own FAQ/TOS.

V) They made public posts suggesting I was an hacker or some kind of criminal against all evidence of my property.

VI) They confessed they are willing to keep my money "forever".

VII) Recently, they confessed there isn't any security reason. They know the money is mine.

VIII) They also confessed they are holding my money just to know who I am, against their TOS and Italian Law. But they know that if they were right, the Arbitro would give them all details. But they don't care.

IX) They lied about European Law, Italian Law and the meaning of their TOS.

X) They are still keeping my money (35519 euro) after more than 1 year, even after the filling of the complaint, just inventing new excuses.

Etc, Etc.


But, somehow, they think they are going to walk out of this without consequences!


After the Arbitro, they better be prepared for the police.

These fools really believed that you would give up but you showed them they will not be able to push you over and steal your funds.

Well done for fighting back against these scammers at Rock Trading.

well, Arbitro Finanziario Bancario is a very good service we do have in Italy.  I already had the opportunity to work with them and I trust their professional approach (not via chat  ).

I do believe you made a good choice in selecting them and, as soon as they will contact us, we will be able to solve this long issue in accordance with current laws as we all agree.

Thank you!

The Rock Trading CFO doesn't have a clue about what an arbitration is.

He wrote he is expecting "a call" from the Arbitrator. He thinks this is going to be decided on a friendly chat, between mates, that will end with a sympathetic pat on the shoulder.

They cannot hold on to your money, they will release your funds after the Arbitration is over.

They have been shamed and humiliated. They tried to selective scam you and have been exposed. Now all that remains is how long they will keep up the stubborn attitude before they release the funds.

The Rock Trading have been stung by negative publicity and they will not recover from this. Shame on them for causing you so much hassle.

Taking in account that the complaint to the european system/Arbitro Bancario Finanziario was made with full disclose of identity, if they win the case, the Arbitrator will send all details to them.

Therefore, they would never have this reason to keep my money blocked until the decision.

If they keep blocking my money this will confirm to everyone, including the Arbitrator, that they are just trying to gain time, hoping this will somehow go away and they will be able to keep the money blocked "forever".