This happened many months ago but still wanted to share. - page 2.

Silberman

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Quote from: Hamphser on May 05, 2021, 04:22:40 PM

Quote from: Silberman on May 05, 2021, 01:43:01 PM

Quote from: swogerino on April 29, 2021, 03:26:45 AM

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

This is true for anything that you do, people most of the time do not bother themselves about it thinking this is not going to affect them but we know that in fact it does, which is why you must always read the TOS of any website in which you deposit money, like your bank, a casino or an exchange, if you do not do it you put yourself at risk which is why he lost an amount of money that for many members of the forum is massive, the only thing I hope is that the OP learned his lesson so this does not happen to him again in another website.

We wont really learn something if we don't experience it but it isn't really needed for us to experience first before we do the right thing.

Why we cant just give out some small time or duration for us to read up on whats their terms or rules for us not to experience these kind of
circumstances in the future?

We wont learn until experiencing some consequences which is common.

Many people do not do it simply because they think it is a waste of time, and I can get why they can think that as the majority of the software that you use has a TOS and you cannot spend your time reading the TOS of everything you use, however there are exceptions to this and as I said to me a clear exception is any software or service in which you are using real money, after all if you are not going to read the TOS under those circumstances then you are never going to do it and you will face awful consequence sooner or later.

Stedsm

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Quote from: iv4n on May 08, 2021, 10:46:50 AM

I partially agree with you... why the hell he was able to place bets in the first place? Like this, the site let him play, and when he finished they reminded him about TOS! What would happen if he lost? They would say the same, terms violations, and they would return him his initial deposit!?

Such sites have bad intentions of trapping their customers once they start winning and want to withdraw those wins, but won't ever return their deposits if they lose saying that it was all their loss, so the profits are on the sites and losses are on customers.

Quote

Real gamblers don't read TOS! Just a joke or not, I don't know...but I am not reading TOS, I check basics and for all confusions, I ask support, and few times they gave me wrong answers! In my humble opinion, it's not nice to allow something, and when it happens you pull out some TOS and little letters and you blame customers... that sounds like the problems I have with banks!

There's nothing like a comparable gambler and can't be, all gamblers are the same but they must try to give the site's ToS a read before playing there just to keep their back safe.

RealMalatesta

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Merit: 1124

Quote from: iv4n on May 08, 2021, 10:46:50 AM

Real gamblers don't read TOS! Just a joke or not, I don't know...but I am not reading TOS, I check basics and for all confusions, I ask support, and few times they gave me wrong answers! In my humble opinion, it's not nice to allow something, and when it happens you pull out some TOS and little letters and you blame customers... that sounds like the problems I have with banks!

Who are real gamblers and fake gamblers?
If you responsibly gamble means you must take time to go through TOS so that you may not get into trouble at any time. Like some gamblers do open 2 or more accounts accidentally (your cousin may play at your computer when they visit your home on vacation or anything similar) or one particular gambling house may not offer services for your country still their site alone accessible from your country IP or anything similar may happen.

So, going through TOS will definitely help you. I will read TOS just before adding funds to my gambling bankroll.

Quote from: iv4n on May 08, 2021, 10:46:50 AM

when he finished they reminded him about TOS! What would happen if he lost? They would say the same, terms violations, and they would return him his initial deposit!?

That sounds really a valid point Grin

. If a gambling services is prohibited for your country means they should refund your money regardless of your profits or losses Wink

.

iv4n

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Activity: 3248

Merit: 1179

Quote from: bitterguy28 on May 08, 2021, 01:10:50 AM

Quote from: swogerino on April 29, 2021, 03:26:45 AM

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

Same problem everytime sd gamblers often deny reading and learning the TOS and then troubled when issues comes their way. why not make it a routine as gambler to always manage checking and understanding the terms so if ever things like this happen at least we already Knew what to expect and what to do.

I partially agree with you... why the hell he was able to place bets in the first place? Like this, the site let him play, and when he finished they reminded him about TOS! What would happen if he lost? They would say the same, terms violations, and they would return him his initial deposit!?

Real gamblers don't read TOS! Just a joke or not, I don't know...but I am not reading TOS, I check basics and for all confusions, I ask support, and few times they gave me wrong answers! In my humble opinion, it's not nice to allow something, and when it happens you pull out some TOS and little letters and you blame customers... that sounds like the problems I have with banks!

bitterguy28

full member

Activity: 2170

Merit: 182

“FRX: Ferocious Alpha”

Quote from: swogerino on April 29, 2021, 03:26:45 AM

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

Same problem everytime sd gamblers often deny reading and learning the TOS and then troubled when issues comes their way. why not make it a routine as gambler to always manage checking and understanding the terms so if ever things like this happen at least we already Knew what to expect and what to do.

ralle14

legendary

Activity: 3374

Merit: 1922

Shuffle.com

Quote from: michellee on May 06, 2021, 05:49:53 PM

Maybe some casino gives that warn by popping up the new window and say that they will lose the bonus and the winnings if they want to place a bet over $10. That can help the gamblers know that they can break the rules to deposit or only use a small amount of bet or maybe the casino can send them an email about the warning. The casino can do many ways to give the warning to their members, and I think that will help the gamblers know what they need to do.

That's a good suggestion if those were their own unique games but OP mentioned games coming from third party providers so maybe it's out of their reach to change the limits and if they could change it then the other gamblers playing without the bonus would also get affected by these limits.

This reminds me of the time I had this one bet on esports that ended up winning but the sportsbook decided to void it because of their sportsbook rule where their listed match times didn't line up with the tournament schedule (due to small 5-10min delays), missed out on some winnings but I quickly moved on from that experience.

michellee

hero member

Activity: 2604

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🐺Spinarium.com🐺 - iGaming casino

Quote from: Goodluckmate.com on May 05, 2021, 04:42:42 PM

Quote from: michellee on May 05, 2021, 09:15:08 AM

Quote from: Goodluckmate.com on May 04, 2021, 02:19:02 PM

You're definitely not the first nor the last one to have this issue. Actually, the current discussion on our thread is about unfair T&C as years of experience in the industry have shown that operators will do anything to void winnings won by bonus funds. It is what it is, though and it's a lesson learned. Everyone should always read the T&C and even maybe double-check with customer care before claiming and using a bonus to protect their winnings if they get a lucky streak.

It is a lesson to all of us not to avoid the T&C even in the reputable gambling site or offline casino because we need to know their rule and prevent not breaking their rule. The reputable casino, whether offline or online, will not try to cheat their members because that will be related to their reputations. And if their members have a problem, they will try to help and solve it because that is the important for them to make their members satisfy. But yes, we need to make sure that we know the rule and read all of the T&C on that site.

I absolutely agree. Honest casinos that want to build a name for themselves won't do any tricks. But players also have the responsibility to read the rules and protect themselves. The OP admitted his guilt in this situation and hopefully learned a lesson.

But I also think that there should be possibly some tools or features that will alert players in such situations. Like, when you play with bonus funds and want to place a bet over $10 (if $10 is the max bet) to notify you that you will lose the bonus and the winnings. In my opinion, there should be some mechanism to inform users when they want to make something against the bonus rules. This should be a fair approach toward everyone involved. I think that casinos often take advantage of players being too careless and not reading rules and then they have the perfect excuse to do such tricks. Undecided

Yes, every gambler needs to have a responsibility in the gambling games to avoid the mistake and make their account to get block or ban.

Maybe some casino gives that warn by popping up the new window and say that they will lose the bonus and the winnings if they want to place a bet over $10. That can help the gamblers know that they can break the rules to deposit or only use a small amount of bet or maybe the casino can send them an email about the warning. The casino can do many ways to give the warning to their members, and I think that will help the gamblers know what they need to do.

smyslov

sr. member

Activity: 2030

Merit: 269

This is a huge loss imagine if you can only withdraw that amount I will be excited to withdraw if I won that big amount, I may even have depression after knowing that I cannot withdraw it because of violation if the terms and rules, it's a big lesson learn while you are in a winning trail always check if you can withdraw the amount you are winning, you should test a small withdrawal so you'll know if they are really playing or you can withdraw.

dunfida

legendary

Activity: 3122

Merit: 1140

Quote from: panjul07 on May 06, 2021, 12:34:36 PM

Quote from: Mauser on May 06, 2021, 08:48:38 AM

Quote from: Saturnm22 on April 29, 2021, 03:11:55 AM

Due to all of the violations stated above, we were regretfully forced to void the winnings. As with any winnings removal we process, your original deposit was re-credited so that you may try playing again, hopefully without further violations of the terms.

Once again, I am so sorry that this happened. Thank you for your understanding.

That is a pretty sad story. Making 20k out of 400 is already insane, either you are very lucky or very talented. Not reading the TOS is definitely a problem with such kind of money involved. Where you able to withdraw at least some kind of winnings or everything got blocked? Maybe you can try and just to deposit again and go for the same profit? I would be so happy with 20k, this would be so much money. Imagine what we could use those kind of funds for in our alt coin trading book. The casino must have been relieved to not pay those winnings.

Full story says that he got his deposited money back, means that not all got blocked.
He also made another $100 deposit and he made $200 profit with it.
Making up 20k from 400 is indeed great as it is 50x ROI, but it is not something rare.
Just take a look at the contest at duelbits, most winners get more than 30x ROI of the deposited money.

Yes, its not really that something would hard to hit up but you would surely be needing extreme luck for you to do so.Those numbers might be small but when you are on the actual
gameplay then that kind of goal is something that cant be attained if you arent really that lucky.
When we do deal with bonuses we should know the rules that is attached to it because you might be expecting that you are already winning and able to cash them out
without trying to check if you do abide into the terms until you found out that you hadnt able to follow it or violate it rather.

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: Mauser on May 06, 2021, 08:48:38 AM

Quote from: Saturnm22 on April 29, 2021, 03:11:55 AM

Due to all of the violations stated above, we were regretfully forced to void the winnings. As with any winnings removal we process, your original deposit was re-credited so that you may try playing again, hopefully without further violations of the terms.

Once again, I am so sorry that this happened. Thank you for your understanding.

That is a pretty sad story. Making 20k out of 400 is already insane, either you are very lucky or very talented. Not reading the TOS is definitely a problem with such kind of money involved. Where you able to withdraw at least some kind of winnings or everything got blocked? Maybe you can try and just to deposit again and go for the same profit? I would be so happy with 20k, this would be so much money. Imagine what we could use those kind of funds for in our alt coin trading book. The casino must have been relieved to not pay those winnings.

Full story says that he got his deposited money back, means that not all got blocked.
He also made another $100 deposit and he made $200 profit with it.
Making up 20k from 400 is indeed great as it is 50x ROI, but it is not something rare.
Just take a look at the contest at duelbits, most winners get more than 30x ROI of the deposited money.

Mauser

hero member

Activity: 1974

Merit: 534

Quote from: Saturnm22 on April 29, 2021, 03:11:55 AM

Due to all of the violations stated above, we were regretfully forced to void the winnings. As with any winnings removal we process, your original deposit was re-credited so that you may try playing again, hopefully without further violations of the terms.

Once again, I am so sorry that this happened. Thank you for your understanding.

That is a pretty sad story. Making 20k out of 400 is already insane, either you are very lucky or very talented. Not reading the TOS is definitely a problem with such kind of money involved. Where you able to withdraw at least some kind of winnings or everything got blocked? Maybe you can try and just to deposit again and go for the same profit? I would be so happy with 20k, this would be so much money. Imagine what we could use those kind of funds for in our alt coin trading book. The casino must have been relieved to not pay those winnings.

Fundamentals Of

sr. member

Activity: 2380

Merit: 366

This is really disappointing. It was such an expensive waste.

If this happened to me, I think I wouldn't just accept it. I think I would try negotiating this with the gambling site's support even if in my mind this situation will probably end against my favor. It was such a big money to just let go.

But the question is would the voiding of bets still happened if you ended up losing instead of winning?

Saturnm22

newbie

Activity: 18

Merit: 0

Quote from: stomachgrowls on May 04, 2021, 03:27:03 PM

Quote from: adzino on May 01, 2021, 09:36:09 AM

Quote from: Saturnm22 on April 29, 2021, 03:11:55 AM

~

Lol, tell me you are kidding? Are you shilling for this casino or you some how represent this casino and you made a thread over here as a stunt? Are you saying you made a deposit fo $100, received your 400% bonus and you turned that $100 to $20,000? How about you send some screenshots of your bets and/or your in balance history?
If this is real, then you are indeed really lucky. Too bad you broke a lot of their terms of service (and really weird terms of service) without knowing. Hope you actually read next time (who even does that?). I wonder why you aren't pissed off at all...

He's already pissed if this one is indeed real but i do have the same doubts about some PR on this about on the site and i cant really believe about 400% bonus? This isnt something you can see everyday.

@OP, i would like to ask out the same thing about posting out some proofs about your bets for at least it would be a bit believable for people here on this forum and not just saying up or trolling it out.

If this is real then you would really get pissed and somewhat regretting on the corner on why the hell you've missed out on reading up the terms? I bet that majority of us does ignore that

and when you are already in the winning side and then suddenly the funds been held due to violation of terms which would really be putting you into that regretting moment.

it will take a min to round up proof , ill reply back soon once i do.

Kittygalore

member

Activity: 868

Merit: 63

Quote from: pilosopotasyo on May 05, 2021, 06:12:40 PM

Huge mistake really on your part, you could be $20k richer if you take the time to read and follow the rules, well it happens to many of us here, we are in a hurry to play and we forgot to check the important thing and that is reading the rules, you cannot counter it since it's your fault anyway, so better luck next time.

That's my weakness, I sometimes just go in because I feel like I already know how the game works. But I never had this kind of expensive mistake because I do it mostly on games and not gambling. 20k is a lot of money and I would probably be real mad when this happened to me.

uneng

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Activity: 2044

Merit: 784

Leading Crypto Sports Betting & Casino Platform

Quote from: goinmerry on May 05, 2021, 05:49:48 PM

Quote from: uneng on May 05, 2021, 05:39:09 PM

You are right. If casinos want a friendly approach to gamblers they need to adopt a mechanism like you said as a warning to keep the rules clear and avoid any tricks that could be used by the house to avoid paying the gamblers later.

What kind of mechanism can you suggest? Such a pop-warning while players are currently playing gambling? It doesn't work that way. Gamblers should be responsible enough to read terms.

Whenever we are claiming a bonus or participating in a certain promotion, there's always a notice about it to read the terms. We should just accept the fact that we are lazy reading those terms so it's not the gambling site's fault if ever we are unaware or surprised that we already violate a certain terms.

Although it's not a must and the flat, plain terms & conditions are enough from a technical perspective, a friendly approach is never too much, especially if the casino wants to differentiate itself from the competitors. The mechanism could be an alert the gambler receives when trying to do something that isn't allowed by the promotion rules.
For an example: if I increase the bet too much I receive a warning message, if I play a game that isn't allowed by the promotion, another warning message. Just that.

It's already common to see such messages when we hit the roll button if the whole balance is selected by a mistake, so this mechanism is nothing new to say the truth. It's just necessary to extent its function.

pilosopotasyo

member

Activity: 952

Merit: 27

Huge mistake really on your part, you could be $20k richer if you take the time to read and follow the rules, well it happens to many of us here, we are in a hurry to play and we forgot to check the important thing and that is reading the rules, you cannot counter it since it's your fault anyway, so better luck next time.

goinmerry

legendary

Activity: 2940

Merit: 1083

Quote from: uneng on May 05, 2021, 05:39:09 PM

You are right. If casinos want a friendly approach to gamblers they need to adopt a mechanism like you said as a warning to keep the rules clear and avoid any tricks that could be used by the house to avoid paying the gamblers later.

What kind of mechanism can you suggest? Such a pop-warning while players are currently playing gambling? It doesn't work that way. Gamblers should be responsible enough to read terms.

Whenever we are claiming a bonus or participating in a certain promotion, there's always a notice about it to read the terms. We should just accept the fact that we are lazy reading those terms so it's not the gambling site's fault if ever we are unaware or surprised that we already violate a certain terms.

uneng

hero member

Activity: 2044

Merit: 784

Leading Crypto Sports Betting & Casino Platform

Quote from: Goodluckmate.com on May 05, 2021, 04:42:42 PM

Quote from: michellee on May 05, 2021, 09:15:08 AM

Quote from: Goodluckmate.com on May 04, 2021, 02:19:02 PM

You're definitely not the first nor the last one to have this issue. Actually, the current discussion on our thread is about unfair T&C as years of experience in the industry have shown that operators will do anything to void winnings won by bonus funds. It is what it is, though and it's a lesson learned. Everyone should always read the T&C and even maybe double-check with customer care before claiming and using a bonus to protect their winnings if they get a lucky streak.

It is a lesson to all of us not to avoid the T&C even in the reputable gambling site or offline casino because we need to know their rule and prevent not breaking their rule. The reputable casino, whether offline or online, will not try to cheat their members because that will be related to their reputations. And if their members have a problem, they will try to help and solve it because that is the important for them to make their members satisfy. But yes, we need to make sure that we know the rule and read all of the T&C on that site.

I absolutely agree. Honest casinos that want to build a name for themselves won't do any tricks. But players also have the responsibility to read the rules and protect themselves. The OP admitted his guilt in this situation and hopefully learned a lesson.

But I also think that there should be possibly some tools or features that will alert players in such situations. Like, when you play with bonus funds and want to place a bet over $10 (if $10 is the max bet) to notify you that you will lose the bonus and the winnings. In my opinion, there should be some mechanism to inform users when they want to make something against the bonus rules. This should be a fair approach toward everyone involved. I think that casinos often take advantage of players being too careless and not reading rules and then they have the perfect excuse to do such tricks. Undecided

You are right. If casinos want a friendly approach to gamblers they need to adopt a mechanism like you said as a warning to keep the rules clear and avoid any tricks that could be used by the house to avoid paying the gamblers later. At same time it's also an extra security measure for the casino reputation, because if warnings were shown, the gamblers wouldn't have excuses to complain later, when not following the promotion guidelines.
In the case mentioned on this thread it didn't have a bad end, because the deposit made by OP was re-credited, so he could try again from zero, but I have seen cases where the payment was just denied, including the initial deposit.

Goodluckmate.com

jr. member

Activity: 149

Merit: 5

Quote from: michellee on May 05, 2021, 09:15:08 AM

Quote from: Goodluckmate.com on May 04, 2021, 02:19:02 PM

You're definitely not the first nor the last one to have this issue. Actually, the current discussion on our thread is about unfair T&C as years of experience in the industry have shown that operators will do anything to void winnings won by bonus funds. It is what it is, though and it's a lesson learned. Everyone should always read the T&C and even maybe double-check with customer care before claiming and using a bonus to protect their winnings if they get a lucky streak.

It is a lesson to all of us not to avoid the T&C even in the reputable gambling site or offline casino because we need to know their rule and prevent not breaking their rule. The reputable casino, whether offline or online, will not try to cheat their members because that will be related to their reputations. And if their members have a problem, they will try to help and solve it because that is the important for them to make their members satisfy. But yes, we need to make sure that we know the rule and read all of the T&C on that site.

I absolutely agree. Honest casinos that want to build a name for themselves won't do any tricks. But players also have the responsibility to read the rules and protect themselves. The OP admitted his guilt in this situation and hopefully learned a lesson.

But I also think that there should be possibly some tools or features that will alert players in such situations. Like, when you play with bonus funds and want to place a bet over $10 (if $10 is the max bet) to notify you that you will lose the bonus and the winnings. In my opinion, there should be some mechanism to inform users when they want to make something against the bonus rules. This should be a fair approach toward everyone involved. I think that casinos often take advantage of players being too careless and not reading rules and then they have the perfect excuse to do such tricks. Undecided

Hamphser

sr. member

Activity: 2604

Merit: 338

Vave.com - Crypto Casino

Quote from: Silberman on May 05, 2021, 01:43:01 PM

Quote from: swogerino on April 29, 2021, 03:26:45 AM

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

This is true for anything that you do, people most of the time do not bother themselves about it thinking this is not going to affect them but we know that in fact it does, which is why you must always read the TOS of any website in which you deposit money, like your bank, a casino or an exchange, if you do not do it you put yourself at risk which is why he lost an amount of money that for many members of the forum is massive, the only thing I hope is that the OP learned his lesson so this does not happen to him again in another website.

We wont really learn something if we don't experience it but it isn't really needed for us to experience first before we do the right thing.

Why we cant just give out some small time or duration for us to read up on whats their terms or rules for us not to experience these kind of
circumstances in the future?

We wont learn until experiencing some consequences which is common.

Topic: This happened many months ago but still wanted to share. - page 2. (Read 864 times)