To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 25.

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: ?? on ??

I also signed up for Xapo a few days ago, immediately ordered a debit card with express shipping and received it within a few days. The card works perfectly. I've sent a support mail before I ordered the card (about 10 days ago) and another one 4 days ago, none of them were answered - it's really weird, there doesn't seem to be any support but obviously they're still actively operational as the card was sent out...

I think it's one of Xapo's downfall, their lack of customer support tends to make user questioning their credibility. I've been using it for months without much complaint other than their lack of support. I also wonder where did the OP gone?

anonymousx

sr. member

Activity: 431

Merit: 250

Quote from: medUSA on December 08, 2015, 06:46:24 AM

Quote from: fullypak on December 07, 2015, 04:30:27 AM

Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later."

Edit - after few hours issue gone and now receiving SMS as usual. Thanks for all who replied this message.

It might be a glitch from the verification service they are using. I use the SMS text message to mobile for 2FA. I have no problems with it, works very well. Code always arrive within 20 seconds, never over 1 minute.

Quote from: anonymousx on December 07, 2015, 09:08:58 PM

Xapo will be the biggest scam to ever happen to bitcoin, I wish I can say more but that's all I can say.

I wish you have more facts to back up your claims. Some people might not like Xapo being a shared wallet with no private keys, I am not bothered by it because I only keep small amounts on there.

They have ripped me off my funds because of my country! what else can I say? I registered and everything was fine until they decided that they wont deal with my country or provide support, and also not return funds, it's another paypal with bitcoin for decoration.

anonymousx

sr. member

Activity: 431

Merit: 250

Quote from: ?? on ??

I also signed up for Xapo a few days ago, immediately ordered a debit card with express shipping and received it within a few days. The card works perfectly. I've sent a support mail before I ordered the card (about 10 days ago) and another one 4 days ago, none of them were answered - it's really weird, there doesn't seem to be any support but obviously they're still actively operational as the card was sent out...

what if your funds suddenly disappear and you sent that ticket, whats your guarantee as a client, what if there was an emergency and you wanted to disable the card?

medUSA

legendary

Activity: 952

Merit: 1005

--Signature Designs-- http://bit.ly/1Pjbx77

Quote from: fullypak on December 07, 2015, 04:30:27 AM

Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later."

Edit - after few hours issue gone and now receiving SMS as usual. Thanks for all who replied this message.

It might be a glitch from the verification service they are using. I use the SMS text message to mobile for 2FA. I have no problems with it, works very well. Code always arrive within 20 seconds, never over 1 minute.

Quote from: anonymousx on December 07, 2015, 09:08:58 PM

Xapo will be the biggest scam to ever happen to bitcoin, I wish I can say more but that's all I can say.

I wish you have more facts to back up your claims. Some people might not like Xapo being a shared wallet with no private keys, I am not bothered by it because I only keep small amounts on there.

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: CrimBit on December 07, 2015, 09:30:55 PM

i think xapo not allowed to use 2fa from other source, he only accept 2fa from xapo android aplication...

You are wrong, read Xapo FAQ. To enable Google Authenticator or Authy, download and open the application on your device, and tap the "+" to add a new second factor code generator. Click "Enable Google Authenticator" from your security settings, and a QR code that can be scanned by the Google Authenticator or Authy app will generate. Go down the page until you see the option to "require second-factor for login". There will be a box next to this option. Click the box and then click "Save Changes" at the bottom of the page.

CrimBit

hero member

Activity: 672

Merit: 500

Quote from: Lasergun on December 07, 2015, 12:06:51 PM

Quote from: fullypak on December 07, 2015, 04:30:27 AM

Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?

But mobile wallet is still looks working, I haven't tried yet any transaction through mobile.

If you are commonly experience issues receiving SMS 2FA codess I recommebd you to choose Google Authenticator or Authy, a second factor authentication application that can substitute SMS messages 2FA codes. Additionally, you can retrieve second factor codes natively from the Xapo Android or iOS app, by navigating to the options menu and selecting "Second Factor".

i think xapo not allowed to use 2fa from other source, he only accept 2fa from xapo android aplication...

anonymousx

sr. member

Activity: 431

Merit: 250

Quote from: lama-hunter on December 07, 2015, 09:25:26 PM

Quote from: anonymousx on December 07, 2015, 09:08:58 PM

Xapo will be the biggest scam to ever happen to bitcoin, I wish I can say more but that's all I can say.

Haha why do you believe this ? Haha Shocked

The Xapo Card works greater then ever Wink

Ive tried it so often in my Couintry and it works everything without any issues Wink

regards
lama-hunter

www.google.com/?q=xapo+problem

lama-hunter

sr. member

Activity: 266

Merit: 250

Quote from: anonymousx on December 07, 2015, 09:08:58 PM

Xapo will be the biggest scam to ever happen to bitcoin, I wish I can say more but that's all I can say.

Haha why do you believe this ? Haha Shocked

The Xapo Card works greater then ever Wink

Ive tried it so often in my Couintry and it works everything without any issues Wink

regards
lama-hunter

anonymousx

sr. member

Activity: 431

Merit: 250

Xapo will be the biggest scam to ever happen to bitcoin, I wish I can say more but that's all I can say.

roadbits

legendary

Activity: 1092

Merit: 1000

Quote from: Lasergun on December 07, 2015, 12:06:51 PM

Quote from: fullypak on December 07, 2015, 04:30:27 AM

Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?

But mobile wallet is still looks working, I haven't tried yet any transaction through mobile.

If you are commonly experience issues receiving SMS 2FA codess I recommebd you to choose Google Authenticator or Authy, a second factor authentication application that can substitute SMS messages 2FA codes. Additionally, you can retrieve second factor codes natively from the Xapo Android or iOS app, by navigating to the options menu and selecting "Second Factor".

Actually I feel good to receive SMS instead of google authenticator some how because just I have more confidence on SMS system. XAPO is a quite good online wallet, I also using for more than a year so for quite good. What I think is either your service provider has some issues in sending messages or some issue with their system.

As you already said you can receive SMS now means their system may be some thing wrong. What I usually do, if like this issue happen means just restart your mobile phone and your PC and try mostly it will work.

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: fullypak on December 07, 2015, 04:30:27 AM

Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?

But mobile wallet is still looks working, I haven't tried yet any transaction through mobile.

If you are commonly experience issues receiving SMS 2FA codess I recommebd you to choose Google Authenticator or Authy, a second factor authentication application that can substitute SMS messages 2FA codes. Additionally, you can retrieve second factor codes natively from the Xapo Android or iOS app, by navigating to the options menu and selecting "Second Factor".

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: Everybitbit on December 07, 2015, 11:19:21 AM

Ive received payment from payment. But its not reached on my xapo wallet.
When i checked at blockchain its still unconfirmed transaction..
Is it normal that unconfirmed transaction wont show balance on xapo wallet?

Don't worry about it, just wait for at least one confirmation. Actually, for transactions between a Xapo customer and non-customer, transactions complete instantly but will be marked as "Pending" until confirmation completes. Xapo requires six confirmations of the transaction on bitcoin's blockchain, which usually takes anywhere from 30 minutes to an hour. Transactions between two Xapo customers confirm nearly instantly.

Everybitbit

full member

Activity: 224

Merit: 100

☆☆☆☆☆☆☆

Ive received payment from payment. But its not reached on my xapo wallet.
When i checked at blockchain its still unconfirmed transaction..
Is it normal that unconfirmed transaction wont show balance on xapo wallet?

CrimBit

hero member

Activity: 672

Merit: 500

Quote from: fullypak on December 07, 2015, 04:30:27 AM

Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?

Im never use sms verification after i instal xapo in my android device and never get any issue
i recomended you to instal xapo at your mobile phone.

fullypak

legendary

Activity: 1456

Merit: 1005

Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?

But mobile wallet is still looks working, I haven't tried yet any transaction through mobile.

Edit - after few hours issue gone and now receiving SMS as usual. Thanks for all who replied this message.

teddy5145

hero member

Activity: 714

Merit: 528

Quote from: Lasergun on December 04, 2015, 04:44:24 PM

Quote from: onlinedragon on December 04, 2015, 04:10:29 PM

Sounds like nonsense when you receive email all email from same person are together heading. Email is also more advanced then few years earlier.

You don't know exactly what kind of software, settings and filters Xapo use. Even if all email from same person are heading together, support will need a time to read all of them... So, if the rule exist, you should perform it.

Are you trying to say that my email from last month is still haven't been read by the customer support Roll Eyes

Face it, Xapo customer support sucks and there's nothing we can do about it unless we change our wallet provider Wink

Looks like my email accidentally got deleted by them Tongue

Spider07

full member

Activity: 144

Merit: 100

I'am angry because they don't respond to my emails but in the same time, they don't forget me ....as I received emails from Fernando with subject " 7 Bargain games under $7.....
(Sorry I'm French and my English is limited so I can't explain more...but I think you should understand my angry....
I will choose another company for my debit card

Many thanks to all Wink

Spider07

onlinedragon

hero member

Activity: 1036

Merit: 501

Quote from: Lasergun on December 04, 2015, 04:44:24 PM

Quote from: onlinedragon on December 04, 2015, 04:10:29 PM

Sounds like nonsense when you receive email all email from same person are together heading. Email is also more advanced then few years earlier.

You don't know exactly what kind of software, settings and filters Xapo use. Even if all email from same person are heading together, support will need a time to read all of them... So, if the rule exist, you should perform it.

Customers don't have to care how there email system work. Also not answering customers is something what lead to complaining people. When Bitcoin/money is involved people get nervous when they don't get help when they have problems. Even when they are busy why they don't get automatic message with a maximum time they get a answer from support.

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: onlinedragon on December 04, 2015, 04:10:29 PM

Sounds like nonsense when you receive email all email from same person are together heading. Email is also more advanced then few years earlier.

You don't know exactly what kind of software, settings and filters Xapo use. Even if all email from same person are heading together, support will need a time to read all of them... So, if the rule exist, you should perform it.

onlinedragon

hero member

Activity: 1036

Merit: 501

Quote from: Lasergun on December 04, 2015, 04:00:04 PM

Quote from: Spider07 on December 04, 2015, 03:23:17 PM

Please read my post.....I already sent 3 emails to support@xapo with my new phone number ......

Thanks...

I read your post carefully. Sending more e-mails and forum posts does not help much, in fact, it only causes confusion and delays. Just imagine a hundred customers, and all of them send x3 emails (when only one is enough) and forgot to write the subject...
Have you verified your Xapo account?

Sounds like nonsense when you receive email all email from same person are together heading. Email is also more advanced then few years earlier.

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 25. (Read 64339 times)