Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 21. (Read 64413 times)

Today I ordered the XAPO debitcard because of the 50% Christmas deal. Hope it will be a good experience.

Thanks for your support. Your silence inspire me to look for solutions by myself. It is solved now, my sincerest gratitude.

Thank you so much. Back to normal.

The cancelled transactions could be 2 possible reasons. First we had a maintenance window of ~8hrs yesterday 12/22/15 where most of the Xapo infrastructure was off while we made upgrades. This has since ended and your transactions should be going as normal.

The other reason is if users are withdrawing for the first time. If a user doesnt have a Xapo account and withdraws from a service using our APIs they will receive an email inviting them to claim their bits (by creating an account with Xapo). Over a 10 day period we will send them many email reminders, but if the user does not claim the bits are returned to the service in 10 days. We set it up that way because we had many faucet partners who paid the user but many of them never claimed their bits... so at least now the funds will return to the service.

Maybe they think you are spamming with so many small tx.

One thing Xapo should fix, is that it should not send any sms unless you are moving amounts over 10$ or so, after 50$ in tx then send the 2FA /OTP code.
Instead of wasting money on unnecesary sms, use it for reliable sms provider or use email by default for small amounts.

Whats wrong with API? All sending payments are canceled

I have been using xapo wallet more than 1 year and I have never experienced such your constraints
you should follow this advice

You just need to change your 2fa method from sms to Google Authenticator or Authy in your account security settings, and no more waiting at all.

Xapo have many drawbacks.
Sometime the verification / confirmation processes eat your head and it fails.
Everytime I login with same Device but always it tell me to verify myself whenever I login. And the code takes too long to receive. I am fed up of their service now .
Only one advantage is they pay fees for the transaction.
But the techinal things are very bad.
Xapo need improvement

I think at that time period your card is lost by the shipping company
Did you try to contact the shipping company first ?

I ordered it 2 and a half months ago.

PMed

Website is working all right, just after i enter pin and 2fa to reach my wallet, it stuck loading. I have tried few times with same result.

The first time i set up xapo account is because i was playing game and that game only support payment with xapo, after few time usage, i like the xapo wallet

The confirmation system need to improve though, when i sent the money using sms to get verified code, its take a long time, maybe xapo need to fix this

It works fine for me (the mobile app), i tried to access their website too, and it's working, although i didn't try to log in. Try to check it on http://www.isitdownrightnow.com the site will tell you whether the web you try to access is down only for you or it is really experiencing some problem

Is Xapo down or something? I am trying login but no luck. I have right pin and entered 2fa but page is stuck loading. I did not used this wallet for a while.

It's simply not downloading, at all. So I can't even spin or open the game. I think the message displayed under my download list is "IO error, waiting for restart" or something like that

Thanks for letting us know. We just migrated our games from Play Store to Xapo World just yesterday so are still squashing any bugs.

Can you tell me the model of your mobile? Also, once you download what happens? Are you able to open the game but not spin? Or at what point do you get the error message?

Can you PM me the email you use with Xapo? I cant help investigate and confirm that your card was sent from our fulfillment center. Although if you got regular shipping (versus DHL) unfortunately there is no way for us to track what is holding up the delivery of your card after it leaves fulfillment. Arrival times will vary depending on your country and this is based on your country's postal service.

Hi, thanks for showing.. Because i just got this problem very recently. I played wheel of bitcoin (which prior to this message, was downloadable via Google play) and for its newest update it redirect me to your xapo world. The problem is: i can't download it. I've allow the "third party" setting on my phone, so i believe that's not the cause of this "error".

Please advise.

XAPO provides web based wallet (and android, ios, etc) with all the strengths and weeknesses of this kind of service.
If you want to use XAPO's debit card solution for it's original purpose like paying with a VISA card at merchants, you should do the same like with your fiat card. E.g. if you have money, let's say 10 (not EUR, USD but just 10 as an amount) If you use your fiat card for daily purchases and you use let's say 1 money per month, you won't put all your 10 money on your card's account but only 1 and you put your remaining 9 money somewhere onto a savings account or you buy stocks or just deposit it in the bank for a longer term for some interest to gain, etc.
But the most important thing is that you can use XAPO's wallet and card and you should use that with the same considerations like you do with your fiat card. You should not put all your Bitcoins into your wallet. You should not write the PIN on the card, you should take care of the card and don't lose it, etc. If you use it like your fiat card, it will be fine.
In this case you will only risk (if it's a risk at all) only the amount of your bitcoins you keep in your XAPO wallet.
For the rest of your bitcoins, there is XAPO's vault, but if you use the vault you still don't have your private key, so if you want to be 100% sure that nobody can take over your bitcoins you should find a trusted wallet you can handle your private key with. Or you should buy a hardware wallet to keep the rest of your bitcoins in.
If you use this solution you will have a desired amount spendable in your XAPO wallet with a VISA card, and the rest of your funds are hidden somewhere and noone can touch them.
If you think about an example from real life, you won't put all your savings in your leather wallet and put it in your pocket, when you go to a market where you can find a lot of pickpocketers... If you use your everyday practices in the bitcoin world, you can't be wrong.
Sorry for writing an essay