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Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 23. (Read 64339 times)

legendary
Activity: 1694
Merit: 1003
Is xapo require private info before we can open wallet, same as coinbase.?
newbie
Activity: 31
Merit: 0
same no debit card.

also what happened to the affiliate sites?

Can you provide more info what you mean about affiliate sites? We still have a number of faucets and other services using us. You can see more info about our available tools at developers.xapo.com.
hero member
Activity: 1036
Merit: 501
If XAPO can guarantee me good support then I willorder for sure a debit card. Need a card with good service in the Netherlands. Will not start With a service if there are many problems. Can you guarantee this to me?

No, they can't

They haven't answered to my e-mail for over 2 weeks

It's been 2 months since I ordered the card
Oke and someone from XAPO was talking here and that person could not notice someone from support to contact you. It could be a good start to start reading this topic and answer people who are waiting weeks/months now.
legendary
Activity: 2198
Merit: 1150
Freedom&Honor
If XAPO can guarantee me good support then I willorder for sure a debit card. Need a card with good service in the Netherlands. Will not start With a service if there are many problems. Can you guarantee this to me?

No, they can't

They haven't answered to my e-mail for over 2 weeks

It's been 2 months since I ordered the card
hero member
Activity: 1036
Merit: 501
If XAPO can guarantee me good support then I willorder for sure a debit card. Need a card with good service in the Netherlands. Will not start With a service if there are many problems. Can you guarantee this to me?
hero member
Activity: 756
Merit: 500
Unfortunately Xapo is unable to help you with this since Farmsatoshi's teams are the ones who grant access to their service/game.  As others have suggested you will have to reach out to their admin for help.
i have already tried to contact the admin
but i got none response for the help, so im searching for another help like from xapo as the supported wallet

If no one get an answer, I failed to see how could I got some help from admin since I'm just a regular user too
I'll still try to contact them from their support page, though.

Edit:
Hi, I read their forum when trying to reach them, I suggest you to post your problem on their thread too http://forumsatoshi.com/showthread.php?3248-Account-banned-suspended/ or follow the development of this case (where the admin still give no response) here http://forumsatoshi.com/showthread.php?3340-DO-NOT-WITHDRAW-for-the-TIME-BEING/
i registered that forum, but i can't post any on the forum
still confuse why i can't post anything because of no permission to access the page or bla bla bla
hero member
Activity: 728
Merit: 500
same no debit card.

also what happened to the affiliate sites?
legendary
Activity: 2198
Merit: 1150
Freedom&Honor
I have not received my xapo debit card

Why are you not answering to my e-mails?
newbie
Activity: 31
Merit: 0
the faucet is farmsatoshi sir, im never using any VPN to play that faucet
because i dont have any idea to use it and im just play it while relax or when im not busy
and the reason is after withdraw the satoshi, and then "breaching the T&C" notice appear immediately and my account can't be reaccess anymore

Since that your account has been blocked, I don't think you can open their "suspended" list?
If you'd like, tell me your username either here or by PM, I'll look at those list, maybe it could clarify of why did your account suspended
the real things is my account suspended because im trying to withdraw 200K satoshi into my account
the transaction failed and i got suspended. im trying to contact the admin because of this problem
lot of people receive this problem too, among the high lvl players got suspended

Seems it's a common problem..
Here, go to this thread if it is help https://bitcointalk.org/index.php?topic=1076006.20;topicseen
ok sir, thx for helping me
but the problem still unsolved, can you contact the admin to fix this problem?
lot of people still searching for admin help, but none get fixed

Unfortunately Xapo is unable to help you with this since Farmsatoshi's teams are the ones who grant access to their service/game.  As others have suggested you will have to reach out to their admin for help.
legendary
Activity: 2030
Merit: 1059
Wait... What?
the faucet is farmsatoshi sir, im never using any VPN to play that faucet
because i dont have any idea to use it and im just play it while relax or when im not busy
and the reason is after withdraw the satoshi, and then "breaching the T&C" notice appear immediately and my account can't be reaccess anymore

Since that your account has been blocked, I don't think you can open their "suspended" list?
If you'd like, tell me your username either here or by PM, I'll look at those list, maybe it could clarify of why did your account suspended
the real things is my account suspended because im trying to withdraw 200K satoshi into my account
the transaction failed and i got suspended. im trying to contact the admin because of this problem
lot of people receive this problem too, among the high lvl players got suspended

Seems it's a common problem..
Here, go to this thread if it is help https://bitcointalk.org/index.php?topic=1076006.20;topicseen
ok sir, thx for helping me
but the problem still unsolved, can you contact the admin to fix this problem?
lot of people still searching for admin help, but none get fixed

If no one get an answer, I failed to see how could I got some help from admin since I'm just a regular user too
I'll still try to contact them from their support page, though.

Edit:
Hi, I read their forum when trying to reach them, I suggest you to post your problem on their thread too http://forumsatoshi.com/showthread.php?3248-Account-banned-suspended/ or follow the development of this case (where the admin still give no response) here http://forumsatoshi.com/showthread.php?3340-DO-NOT-WITHDRAW-for-the-TIME-BEING/
hero member
Activity: 756
Merit: 500
the faucet is farmsatoshi sir, im never using any VPN to play that faucet
because i dont have any idea to use it and im just play it while relax or when im not busy
and the reason is after withdraw the satoshi, and then "breaching the T&C" notice appear immediately and my account can't be reaccess anymore

Since that your account has been blocked, I don't think you can open their "suspended" list?
If you'd like, tell me your username either here or by PM, I'll look at those list, maybe it could clarify of why did your account suspended
the real things is my account suspended because im trying to withdraw 200K satoshi into my account
the transaction failed and i got suspended. im trying to contact the admin because of this problem
lot of people receive this problem too, among the high lvl players got suspended

Seems it's a common problem..
Here, go to this thread if it is help https://bitcointalk.org/index.php?topic=1076006.20;topicseen
ok sir, thx for helping me
but the problem still unsolved, can you contact the admin to fix this problem?
lot of people still searching for admin help, but none get fixed
hero member
Activity: 714
Merit: 528
Dead support have nothing to do with huge success, if it means anything it means you are maximizing your profit by not hiring support which fall under greed not success.

Treat satoshi or btc owners alike, I don't want my 0.5 BTC back, you can have it for teaching me a lesson to never ever trust a service, I only trust the trust less blockchain now, about time that services like you showed up and started ripping people off.
Blockchain can't be trusted also, their security is a joke, the wallet is easily breached, if you want you can use offline wallets Wink

Anyway,im still waiting for xapo official support here to assist us Smiley
sr. member
Activity: 431
Merit: 250
Dead support have nothing to do with huge success, if it means anything it means you are maximizing your profit by not hiring support which fall under greed not success.

Treat satoshi or btc owners alike, I don't want my 0.5 BTC back, you can have it for teaching me a lesson to never ever trust a service, I only trust the trust less blockchain now, about time that services like you showed up and started ripping people off.
legendary
Activity: 2030
Merit: 1059
Wait... What?
the faucet is farmsatoshi sir, im never using any VPN to play that faucet
because i dont have any idea to use it and im just play it while relax or when im not busy
and the reason is after withdraw the satoshi, and then "breaching the T&C" notice appear immediately and my account can't be reaccess anymore

Since that your account has been blocked, I don't think you can open their "suspended" list?
If you'd like, tell me your username either here or by PM, I'll look at those list, maybe it could clarify of why did your account suspended
the real things is my account suspended because im trying to withdraw 200K satoshi into my account
the transaction failed and i got suspended. im trying to contact the admin because of this problem
lot of people receive this problem too, among the high lvl players got suspended

Seems it's a common problem..
Here, go to this thread if it is help https://bitcointalk.org/index.php?topic=1076006.20;topicseen
hero member
Activity: 756
Merit: 500
the faucet is farmsatoshi sir, im never using any VPN to play that faucet
because i dont have any idea to use it and im just play it while relax or when im not busy
and the reason is after withdraw the satoshi, and then "breaching the T&C" notice appear immediately and my account can't be reaccess anymore

Since that your account has been blocked, I don't think you can open their "suspended" list?
If you'd like, tell me your username either here or by PM, I'll look at those list, maybe it could clarify of why did your account suspended
the real things is my account suspended because im trying to withdraw 200K satoshi into my account
the transaction failed and i got suspended. im trying to contact the admin because of this problem
lot of people receive this problem too, among the high lvl players got suspended
sr. member
Activity: 266
Merit: 250
Really like the Service of Xapo Smiley Keept this up

regards
lama-hunter
hero member
Activity: 714
Merit: 528
Yes it's a good suggestion -- monitoring this forum and other channels definitely falls under the scope of customer support.
Thank you -- best regards,
I see that this topic was started by xapo official account, why don't you put someone to manage that id Wink
Im sure it will be a great addition Wink
hero member
Activity: 812
Merit: 500
Today I am trying to login but its not working as I entering my code its login off for me is this problem only with me or any one else also have problem like this need update about this

Just checked it via mobile app, it works fine
Also checked the web based one, took a longer time to load than usual but it allow me to log in..
Though, I suspect they encounter some problem. Their activity list, the one which show you your earning and payment list, got empty.. Maybe you want to try accessing it via mobile app?
No I am trying to access via computer but I think today my Internet is also very slow some other bitcoins sites also troubling but sites other then bitcoin working ok
legendary
Activity: 2030
Merit: 1059
Wait... What?
Today I am trying to login but its not working as I entering my code its login off for me is this problem only with me or any one else also have problem like this need update about this

Just checked it via mobile app, it works fine
Also checked the web based one, took a longer time to load than usual but it allow me to log in..
Though, I suspect they encounter some problem. Their activity list, the one which show you your earning and payment list, got empty.. Maybe you want to try accessing it via mobile app?
hero member
Activity: 812
Merit: 500
Today I am trying to login but its not working as I entering my code its login off for me is this problem only with me or any one else also have problem like this need update about this
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