Too harsh on user? | Bitcointalksearch.org

carlfebz2

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Quote from: aioc on March 14, 2023, 07:33:45 AM

Quote from: harizen on March 13, 2023, 07:57:16 PM

Quote from: savetheFORUM on March 13, 2023, 05:28:04 PM

They should only freeze the account or the funds if the users requests them to via email if the account is compromised, otherwise, they don't really have to ban the user or confiscate their funds just because of an IP change, this definitely is harsh.

It's due to the fact that we don't know if there are other things that OP's friend got violated.

Even a not known gambling site won't just confiscate funds for that kind of reason.

Not unless the site OP is referring to, do have an inappropriate behaviour right from the start and not trustworthy.

There should be an investigation and the player should file a complaint, casinos cannot be too harsh on players without reason, because players can hit back by posting accusations here on Bitocintalk and other platforms and this will count as a reference against the casinos.
If the casino accumulated a number of unreasonable bans and restrictions the gambling community will consider this casino as bad to their standard and mark it as a casino that players should avoid playing.

Its not really that justifiable if we do speak about the violation since it is really just that most platforms nowadays would only take out actions if they would be finding out lots of accounts which its been

accessed on the same or similar IP which it would be that understandable that there's an error or fault on users side, but on this one which an account been accessed on different IP's due to different SIM's

then i dont really see that there's wrong on this one.It turns out that it is really just a common thing on where a certain user would really be having those probabilities due on having
some dual sims of their devices but its actually not a violation for a certain platform to throw on.

aioc

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Quote from: harizen on March 13, 2023, 07:57:16 PM

Quote from: savetheFORUM on March 13, 2023, 05:28:04 PM

They should only freeze the account or the funds if the users requests them to via email if the account is compromised, otherwise, they don't really have to ban the user or confiscate their funds just because of an IP change, this definitely is harsh.

It's due to the fact that we don't know if there are other things that OP's friend got violated.

Even a not known gambling site won't just confiscate funds for that kind of reason.

Not unless the site OP is referring to, do have an inappropriate behaviour right from the start and not trustworthy.

There should be an investigation and the player should file a complaint, casinos cannot be too harsh on players without reason, because players can hit back by posting accusations here on Bitocintalk and other platforms and this will count as a reference against the casinos.
If the casino accumulated a number of unreasonable bans and restrictions the gambling community will consider this casino as bad to their standard and mark it as a casino that players should avoid playing.

danherbias07

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First, that should be allowed because of different IPs from different data on separate sim cards. It must be from location/GPS why the two accounts was shut down. I don't know if OP knows that or if the platform used by him has the same feature. Stake.com has that kind of feature where they can trace the nearest place where you logged in, your IP, and the browser used.
Is there a chance you just used the sim 2 data but used the same browser? Because that can be a red flag.
I mean, there must be a mistake in your end unless the gambling site you are using is a scam.

btc_angela

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Quote from: harizen on March 13, 2023, 07:57:16 PM

Quote from: savetheFORUM on March 13, 2023, 05:28:04 PM

They should only freeze the account or the funds if the users requests them to via email if the account is compromised, otherwise, they don't really have to ban the user or confiscate their funds just because of an IP change, this definitely is harsh.

It's due to the fact that we don't know if there are other things that OP's friend got violated.

Even a not known gambling site won't just confiscate funds for that kind of reason.

Not unless the site OP is referring to, do have an inappropriate behaviour right from the start and not trustworthy.

Possible, it's only one side of the story so there could be other violation that the OP's friend might have committed that the gambling casinos have to ban them for that intrusion.

So if this is the case, and if his friend didn't commit any then he should file for a scam accusations and see how it goes. It could go on an arbitrage or the casino themselves will explain everything here.

wiss19

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Quote from: BenCodie on March 12, 2023, 08:21:28 PM

Yes it's right to call them out. If any casino accuses you of using multiple accounts just because you use a VPN, call them out. If any casino confiscates your deposits for using multiple phone numbers, then it's right to call them out. After all, if you or anyone else has done nothing wrong and these reasons are being used as an excuse to hold your money, then it's far from right.

Every casino has every rule and regulation, and terms and conditions written in very clear words in their terms and conditions page which are supposed to be read by the user before getting involved monetarily with the platform. But, if they don't do that, and then get in trouble by going against one of those terms, they don't really have the right to call out the casino for it.

Most casinos are against using VPNs, though there are some that are quite friendly with such things like Stake, it is not really taken as a good and safe activity by the most. And they have it written in their terms and conditions, if they don't, then the user has all the rights to call them out, otherwise, it's their own fault.

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Quote from: Alisha-k on March 14, 2023, 05:49:19 AM

I've one time played on a casino that doesn't permit one user to handle more than 1 account, it was understandable since their benefits was highly favourable.

I think that kind of casino would also kick anyone with dual SIM out perhaps with the notion that you're going against the rules

The majority of the casinos have that rule on how many accounts a user should have on their platforms. I think if you've got plans of having another account on them, it's best to communicate with the support and ask that personally although it could be visible on their TOS.
And having that confirmation from them alone will give you proof if it's supported or not by that casino. If you're just playing by their rule, obviously, you'll get the answer that it's not allowed. However, there could also some consideration if you tell them that you've got a valid reason for that.

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Quote from: Crypt0Gore on March 10, 2023, 01:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

I've one time played on a casino that doesn't permit one user to handle more than 1 account, it was understandable since their benefits was highly favourable.

I think that kind of casino would also kick anyone with dual SIM out perhaps with the notion that you're going against the rules

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Quote from: Crypt0Gore on March 10, 2023, 01:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

This is a one sided story. If you were able to read and include the company TOS in the OP, we could be able to determine whether or not it's a scam.
Well, for most gambling websites, they all have their own TOS and once you've violated one, they will either suspend your account and temporary lock your funds, or ban your account along with your funds. That purely depends on the severity of the violation. There are gambling websites who don't allow multiple accounts, so in this case, it's either it's on you because you've violated their TOS, or the gambling website just want to make an issue out of it.
BUT, since the gambling website detected your multiple accounts, most probably they don't allow it.

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Quote from: savetheFORUM on March 13, 2023, 05:28:04 PM

Quote from: speedy963 on March 13, 2023, 03:48:32 AM

Here in my country there're times when my IP address just suddenly changed even though I've been using my gadget at the same place, but it's still acceptable coz it's within the country. If ever I'd be subjected to that kind of ban, I would never ever visit that platform again, coz who knows maybe they'll find another fault and accuse my device for illegal usage of IP or worst is that it'll be banned as a VPN user.

I have heard lots of my neighbors boasting about using VPN on different sites, some are even using it to play on different online casinos, but I didn't hear them complain because of banning. So far most of them are complaining due to losing because of their tempers not because of IP related issues.

Just as the others are saying maybe the platform doesn't have that much good reputation if just because of that they'll ban you even if you show much credentials claiming that it is your very own account. I remembered back 2017, there was also an issue similar to this and that platform immediately lose their customers/users and some potential investors.

Change of IP address should not be a reason for banning a user, it's simple as that. If they suspect an account is being accessed by someone else from a different location than the usual, they should simply send an email to the original user to inform them that a new IP address has just signed in using his account, and that should be enough.

They should only freeze the account or the funds if the users requests them to via email if the account is compromised, otherwise, they don't really have to ban the user or confiscate their funds just because of an IP change, this definitely is harsh.

In most online casinos, the rules for creating and using accounts regarding ip addresses are clearly defined, which boil down to the following: you can create only one account from one IP, one computer (read MAC address), for one apartment, one house, one family. But let's say you decide to log in to your account using public wifi, then in this case you are using an address from which someone else could have already entered this casino with a very high probability. As a result, the casino administration will consider multiaccounting, bonus abuser, abuse of bonus programs, violation of the rules of use and terms of play at the casino and others. Which of course does not just give the casino the right to withdraw your winnings, moreover, it is obliged to do so, according to their own T&C.

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Quote from: Crypt0Gore on March 10, 2023, 01:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

maybe it is best to announce which site is this so we can verify its activities and we can warn others from this as mostly this is either scam site or new site that starts to scam people.

and cruelty in gambling more happens as this is about money and we knew how money works in gambling world.

Quote from: harizen on March 13, 2023, 07:57:16 PM

Not unless the site OP is referring to, do have an inappropriate behaviour right from the start and not trustworthy.

and this, as we have seen many site here that has this activities .

harizen

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Quote from: savetheFORUM on March 13, 2023, 05:28:04 PM

They should only freeze the account or the funds if the users requests them to via email if the account is compromised, otherwise, they don't really have to ban the user or confiscate their funds just because of an IP change, this definitely is harsh.

It's due to the fact that we don't know if there are other things that OP's friend got violated.

Even a not known gambling site won't just confiscate funds for that kind of reason.

Not unless the site OP is referring to, do have an inappropriate behaviour right from the start and not trustworthy.

Quidat

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Quote from: Maslate on March 13, 2023, 03:15:46 AM

Quote from: BenCodie on March 12, 2023, 08:21:28 PM

Yes it's right to call them out. If any casino accuses you of using multiple accounts just because you use a VPN, call them out. If any casino confiscates your deposits for using multiple phone numbers, then it's right to call them out. After all, if you or anyone else has done nothing wrong and these reasons are being used as an excuse to hold your money, then it's far from right.

If an action violates the TOS of a gambling site, then the user cannot complain because they agreed to those terms when they signed up. However, good gambling sites will provide warning to their users about changes to the TOS. As a gambler, one can voice their concerns or disagreements with the site's decision, but if it's not illegal, then there's no chance of recovering funds. It's important to note that different countries have different laws when it comes to regulating casinos.

A certain user would really win up a case if he/she had proven out that he didnt violate any rules but still the platform did make out some decision on banning or locking up his funds.
Creating some accusations thread or publicly telling on your situation then the community would be the ones whether they would really be believing whether its a legit one or not.
Casino does have their set of rules but we cant deny the fact that most of their terms and conditions are really just that the same and only differ
a little bit basing up on their own personal set of rules.

savetheFORUM

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Quote from: speedy963 on March 13, 2023, 03:48:32 AM

Here in my country there're times when my IP address just suddenly changed even though I've been using my gadget at the same place, but it's still acceptable coz it's within the country. If ever I'd be subjected to that kind of ban, I would never ever visit that platform again, coz who knows maybe they'll find another fault and accuse my device for illegal usage of IP or worst is that it'll be banned as a VPN user.

I have heard lots of my neighbors boasting about using VPN on different sites, some are even using it to play on different online casinos, but I didn't hear them complain because of banning. So far most of them are complaining due to losing because of their tempers not because of IP related issues.

Just as the others are saying maybe the platform doesn't have that much good reputation if just because of that they'll ban you even if you show much credentials claiming that it is your very own account. I remembered back 2017, there was also an issue similar to this and that platform immediately lose their customers/users and some potential investors.

Change of IP address should not be a reason for banning a user, it's simple as that. If they suspect an account is being accessed by someone else from a different location than the usual, they should simply send an email to the original user to inform them that a new IP address has just signed in using his account, and that should be enough.

They should only freeze the account or the funds if the users requests them to via email if the account is compromised, otherwise, they don't really have to ban the user or confiscate their funds just because of an IP change, this definitely is harsh.

alastantiger

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Quote from: Crypt0Gore on March 10, 2023, 01:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Calling a gambler platform a scam is not right. Using different sim cards to access same plat form from the same mobile phone sound like it is a scam. The gambling platform is legalised by the government and it has users security. So if the plat form finds out that a particuler person is using different sim cards to accese the same platform from the same phone, i think is good. If they allow different ip address on the same device, it will lead to the scamming. People will use that opportunity to scam other people in the gambling platform. And for the gambling plat for to have banned anybody, they must have warned against it and maybe someyhing of that nature has happened before.

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Quote from: piebeyb on March 13, 2023, 04:59:47 AM

Quote from: BenCodie on March 12, 2023, 08:21:28 PM

Yes it's right to call them out. If any casino accuses you of using multiple accounts just because you use a VPN, call them out. If any casino confiscates your deposits for using multiple phone numbers, then it's right to call them out. After all, if you or anyone else has done nothing wrong and these reasons are being used as an excuse to hold your money, then it's far from right.

all gamblers are obliged to report any casino cheating whatsoever if indeed the casino accusations are not true against them, as long as they have sufficiently strong evidence of course they will win and I also do not agree if the user's deposit money is frozen in any case it is the money even though playing is cheating at least delete it the winning funds don't freeze the deposit money either.

but back to casino rules which usually have their own rules such as if you abuse bonuses or cheat, accounts will be banned and deposit funds will be frozen or confiscated.

from the problems told by the OP, we know better or are more thorough before registering or making a deposit, it would be better if we always read the casino rules. like the thread I visited just said it's better if you want to try on a casino site that you've never visited before, please go to the FAQ first before registering and making a deposit so you don't violate casino rules and your funds are frozen.

piebeyb

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Quote from: BenCodie on March 12, 2023, 08:21:28 PM

Yes it's right to call them out. If any casino accuses you of using multiple accounts just because you use a VPN, call them out. If any casino confiscates your deposits for using multiple phone numbers, then it's right to call them out. After all, if you or anyone else has done nothing wrong and these reasons are being used as an excuse to hold your money, then it's far from right.

all gamblers are obliged to report any casino cheating whatsoever if indeed the casino accusations are not true against them, as long as they have sufficiently strong evidence of course they will win and I also do not agree if the user's deposit money is frozen in any case it is the money even though playing is cheating at least delete it the winning funds don't freeze the deposit money either.

speedy963

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Here in my country there're times when my IP address just suddenly changed even though I've been using my gadget at the same place, but it's still acceptable coz it's within the country. If ever I'd be subjected to that kind of ban, I would never ever visit that platform again, coz who knows maybe they'll find another fault and accuse my device for illegal usage of IP or worst is that it'll be banned as a VPN user.

I have heard lots of my neighbors boasting about using VPN on different sites, some are even using it to play on different online casinos, but I didn't hear them complain because of banning. So far most of them are complaining due to losing because of their tempers not because of IP related issues.

Just as the others are saying maybe the platform doesn't have that much good reputation if just because of that they'll ban you even if you show much credentials claiming that it is your very own account. I remembered back 2017, there was also an issue similar to this and that platform immediately lose their customers/users and some potential investors.

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Quote from: Crypt0Gore on March 10, 2023, 01:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Do not mind that I am late to have a reply on this thread, but I want you to know that I have used different network for gambling before and there was no problem at all, but I do not violate the gambling site rules. Sometimes you may think one thing is the cause of the problem, but the problem can be as a result of another thing, it may be because the person is having more than one account or violate another rules. Is the person not having more than one account?

Quote from: Maslate on March 13, 2023, 03:15:46 AM

If an action violates the TOS of a gambling site, then the user cannot complain because they agreed to those terms when they signed up. However, good gambling sites will provide warning to their users about changes to the TOS. As a gambler, one can voice their concerns or disagreements with the site's decision, but if it's not illegal, then there's no chance of recovering funds. It's important to note that different countries have different laws when it comes to regulating casinos.

But have you seen a gambling site that include it in their ToS for gamblers not to use more than one sim or network provider? I have never seen that before on gambling sites. I have used many gambling sites before and no problem like such. If such happens to me, I will be doubting the integrity of the gambling site and find out more of the gambling site if real one or fake, likely to be fake.

Maslate

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Quote from: BenCodie on March 12, 2023, 08:21:28 PM

Yes it's right to call them out. If any casino accuses you of using multiple accounts just because you use a VPN, call them out. If any casino confiscates your deposits for using multiple phone numbers, then it's right to call them out. After all, if you or anyone else has done nothing wrong and these reasons are being used as an excuse to hold your money, then it's far from right.

If an action violates the TOS of a gambling site, then the user cannot complain because they agreed to those terms when they signed up. However, good gambling sites will provide warning to their users about changes to the TOS. As a gambler, one can voice their concerns or disagreements with the site's decision, but if it's not illegal, then there's no chance of recovering funds. It's important to note that different countries have different laws when it comes to regulating casinos.

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Quote from: jakelyson on March 12, 2023, 05:09:13 PM

It feels like we are missing some vital information here. It is best if we know the name of the Casino so we can contribute better. If we know the TOS of the casino, we can verify if that move is valid or not or if OP's friend really crossed some rules in TOS. For now, we all are just speculating.

yeah this is also what i wanna ask here , it is not like this that ask generally without pointing that said site His friend got bad experience because the impression will remain without justification.

Quote

Anyway, players should not be banned simply because they use two sim cards or they used another ISP to connect to Casinos. Players could be mobile and could use different wifi or use another card to connect to the internet.

it needs clarification first or at least temporary banning while under investigation.

we must remember that abused is what the site preventing here so question is in need to take answers.

Topic: Too harsh on user? (Read 653 times)